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Bug Unity Hub won't load properly?

Discussion in 'Unity Hub' started by snowcult, Sep 15, 2022.

  1. snowcult

    snowcult

    Joined:
    Feb 6, 2014
    Posts:
    295

    When I first click to load Unity Hub, nothing opens (and nothing in my task bar), but it shows in Task Manager.

    So if I click open again, it just sits on the following screen. I've left it there for over an hour, no change.


    I've restarted my PC. I've checked my firewall. I've deleted the Unity Hub folder in my docs. I've fully uninstalled it with Revo Uninstaller. I've tried the latest version. I've tried the beta version. Nothing works.

    I also can't use the package manager if loading a project directly.
     
    gsylvain likes this.
  2. snowcult

    snowcult

    Joined:
    Feb 6, 2014
    Posts:
    295
    Code (CSharp):
    1. {"timestamp":"2022-09-15T12:37:43.494Z","level":"info","moduleName":"APMClient","message":"[ 'Initializing APM Client' ]"}
    2. {"timestamp":"2022-09-15T12:37:43.596Z","level":"info","moduleName":"App","message":"[ 'Checking arguments for Windows custom URI scheme' ]"}
    3. {"timestamp":"2022-09-15T12:37:43.596Z","level":"info","moduleName":"App","message":"[ 'No custom URI argument found' ]"}
    4. {"timestamp":"2022-09-15T12:37:43.605Z","level":"info","moduleName":"SystemInfo","message":"[ 'Hub version: 3.3.0' ]"}
    5. {"timestamp":"2022-09-15T12:37:43.605Z","level":"info","moduleName":"SystemInfo","message":"[ 'Hub path: C:\\\\Program Files\\\\Unity Hub\\\\Unity Hub.exe' ]"}
    6. {"timestamp":"2022-09-15T12:37:43.607Z","level":"error","message":"Unhandled promise rejection, reason: Cannot read property 'model' of undefined\n\tstack TypeError: Cannot read property 'model' of undefined\n    at Object.bugReporterSystemInfo (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\localSystemInfo\\systemInfo.js:106:35)\n    at Object.logInfo (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\localSystemInfo\\systemInfo.js:28:14)\n    at Object.call (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\common\\mixins\\withTracedFunction.js:16:37)\n    at Object.logInfo (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\common\\mixins\\withTracedFunction.js:33:82)\n    at App.<anonymous> (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:153:24)\n    at Generator.next (<anonymous>)\n    at C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:7:71\n    at new Promise (<anonymous>)\n    at __awaiter (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:3:12)\n    at App.initSequence (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:147:16)"}
    7. {"timestamp":"2022-09-15T12:41:13.400Z","level":"info","moduleName":"APMClient","message":"[ 'Initializing APM Client' ]"}
    8. {"timestamp":"2022-09-15T12:41:13.511Z","level":"info","moduleName":"App","message":"[ 'Checking arguments for Windows custom URI scheme' ]"}
    9. {"timestamp":"2022-09-15T12:41:13.512Z","level":"info","moduleName":"App","message":"[ 'No custom URI argument found' ]"}
    10. {"timestamp":"2022-09-15T12:41:13.520Z","level":"info","moduleName":"SystemInfo","message":"[ 'Hub version: 3.3.0' ]"}
    11. {"timestamp":"2022-09-15T12:41:13.520Z","level":"info","moduleName":"SystemInfo","message":"[ 'Hub path: C:\\\\Program Files\\\\Unity Hub\\\\Unity Hub.exe' ]"}
    12. {"timestamp":"2022-09-15T12:41:13.522Z","level":"error","message":"Unhandled promise rejection, reason: Cannot read property 'model' of undefined\n\tstack TypeError: Cannot read property 'model' of undefined\n    at Object.bugReporterSystemInfo (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\localSystemInfo\\systemInfo.js:106:35)\n    at Object.logInfo (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\localSystemInfo\\systemInfo.js:28:14)\n    at Object.call (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\common\\mixins\\withTracedFunction.js:16:37)\n    at Object.logInfo (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\common\\mixins\\withTracedFunction.js:33:82)\n    at App.<anonymous> (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:153:24)\n    at Generator.next (<anonymous>)\n    at C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:7:71\n    at new Promise (<anonymous>)\n    at __awaiter (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:3:12)\n    at App.initSequence (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:147:16)"}
    13. {"timestamp":"2022-09-15T12:50:40.464Z","level":"info","moduleName":"APMClient","message":"[ 'Initializing APM Client' ]"}
    14. {"timestamp":"2022-09-15T12:50:40.556Z","level":"info","moduleName":"App","message":"[ 'Checking arguments for Windows custom URI scheme' ]"}
    15. {"timestamp":"2022-09-15T12:50:40.557Z","level":"info","moduleName":"App","message":"[ 'No custom URI argument found' ]"}
    16. {"timestamp":"2022-09-15T12:50:40.567Z","level":"info","moduleName":"SystemInfo","message":"[ 'Hub version: 3.3.0' ]"}
    17. {"timestamp":"2022-09-15T12:50:40.567Z","level":"info","moduleName":"SystemInfo","message":"[ 'Hub path: C:\\\\Program Files\\\\Unity Hub\\\\Unity Hub.exe' ]"}
    18. {"timestamp":"2022-09-15T12:50:40.569Z","level":"error","message":"Unhandled promise rejection, reason: Cannot read property 'model' of undefined\n\tstack TypeError: Cannot read property 'model' of undefined\n    at Object.bugReporterSystemInfo (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\localSystemInfo\\systemInfo.js:106:35)\n    at Object.logInfo (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\localSystemInfo\\systemInfo.js:28:14)\n    at Object.call (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\common\\mixins\\withTracedFunction.js:16:37)\n    at Object.logInfo (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\common\\mixins\\withTracedFunction.js:33:82)\n    at App.<anonymous> (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:153:24)\n    at Generator.next (<anonymous>)\n    at C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:7:71\n    at new Promise (<anonymous>)\n    at __awaiter (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:3:12)\n    at App.initSequence (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:147:16)"}
    19. {"timestamp":"2022-09-15T12:54:49.310Z","level":"info","moduleName":"APMClient","message":"[ 'Initializing APM Client' ]"}
    20. {"timestamp":"2022-09-15T12:54:49.405Z","level":"info","moduleName":"App","message":"[ 'Checking arguments for Windows custom URI scheme' ]"}
    21. {"timestamp":"2022-09-15T12:54:49.406Z","level":"info","moduleName":"App","message":"[ 'No custom URI argument found' ]"}
    22. {"timestamp":"2022-09-15T12:54:49.414Z","level":"info","moduleName":"SystemInfo","message":"[ 'Hub version: 3.3.0' ]"}
    23. {"timestamp":"2022-09-15T12:54:49.414Z","level":"info","moduleName":"SystemInfo","message":"[ 'Hub path: C:\\\\Program Files\\\\Unity Hub\\\\Unity Hub.exe' ]"}
    24. {"timestamp":"2022-09-15T12:54:49.415Z","level":"error","message":"Unhandled promise rejection, reason: Cannot read property 'model' of undefined\n\tstack TypeError: Cannot read property 'model' of undefined\n    at Object.bugReporterSystemInfo (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\localSystemInfo\\systemInfo.js:106:35)\n    at Object.logInfo (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\localSystemInfo\\systemInfo.js:28:14)\n    at Object.call (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\common\\mixins\\withTracedFunction.js:16:37)\n    at Object.logInfo (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\common\\mixins\\withTracedFunction.js:33:82)\n    at App.<anonymous> (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:153:24)\n    at Generator.next (<anonymous>)\n    at C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:7:71\n    at new Promise (<anonymous>)\n    at __awaiter (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:3:12)\n    at App.initSequence (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\app.js:147:16)"}
    25.  
     
  3. snowcult

    snowcult

    Joined:
    Feb 6, 2014
    Posts:
    295
    anyone?
     
  4. gsylvain

    gsylvain

    Joined:
    Aug 6, 2014
    Posts:
    94
  5. NattyZepko

    NattyZepko

    Joined:
    Mar 3, 2022
    Posts:
    4
    same

    Edit:
    Reinstalling solved it for me
     
    Last edited: Sep 18, 2022
    gsylvain likes this.
  6. blakewmcleod

    blakewmcleod

    Joined:
    Feb 6, 2022
    Posts:
    1
    same here, no clue

    some common ideas are to;
    reset cashe
    turn off wifi
    reinstall
     
  7. Capybara_TC

    Capybara_TC

    Joined:
    Oct 5, 2019
    Posts:
    1
    same, Unity Hub 3.4.1. It has been working fine up until today, and for some unknown reason it just is in a infinite loading state like the OP has. Uninstalled/Installed, rebooted, signed in and out like 20 times...