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Unity Hub - Ubuntu 18.04

Discussion in 'Unity Hub' started by crukas, Nov 12, 2019.

  1. crukas

    crukas

    Joined:
    Dec 27, 2018
    Posts:
    9
    I'm behind a corporate firewall and I'm having trouble installing Unity on Ubuntu 18.04.
    I can access the 3 locations listed here:
    https://docs.unity3d.com/Manual/upm-network.html
    • packages.unity.com
    • download.packages.unity.com
    • upm-cdn.unity.com (or upm-cdn-china.unitychina.cn for locations in China)
    I've also set up the SSL certificates.

    Meanwhile, there doesn't seem to be much available information for debugging. Is there a flag that can be used with AppImage to get more information?

    Is there any way to manually install a linux Unity editor? I don't see that as an option from the Archive downloads.

    Thanks!
     
  2. crukas

    crukas

    Joined:
    Dec 27, 2018
    Posts:
    9
  3. crukas

    crukas

    Joined:
    Dec 27, 2018
    Posts:
    9
  4. safaGH

    safaGH

    Unity Technologies

    Joined:
    Mar 12, 2019
    Posts:
    155
    Hello @crukas ,
    Can you be more specific on the error you are getting when trying to install an editor? You need to set your environment variables correctly : HTTP_PROXY and HTTPS_PROXY (the link should be http not https), and make sure you are not behind a firewall.
    You can send a bug report through the hub so that we can investigate further your issue.
     
  5. crukas

    crukas

    Joined:
    Dec 27, 2018
    Posts:
    9
    @safaGH I am behind a corporate firewall and bluecoat proxy. The necessary ports were opened for the UnityHub application. I am unable to install Unity editors with the hub (there are no errors displayed though).

    The Unity Hub sign in window is non-functional. Upon opening it immediately closes. There are no errors.

    The UnitySetup-2018.3.0f2 and UnitySetup-2019.1.0f2 both worked upon setting the proxy information in my .wgetrc file and http_proxy in my .bashrc file.

    The Unity Editor runs. We have also made SSL certificates work for the Package Manger (I need to discuss with internal IT what changes they made, as this was non-functional earlier).

    In general though, if errors were a little more verbose I think this process might be easier.
     
  6. safaGH

    safaGH

    Unity Technologies

    Joined:
    Mar 12, 2019
    Posts:
    155
    @crukas, We are working on improving the error handling and the issues communication to the user. For the network issue, you may need to whitelist some urls if you are behind a firewall :

    HTTPS://core.cloud.unity3d.com
    HTTPS://accounts.unity3d.com
    HTTPS://api.unity.com
    HTTPS://license.unity3d.com
    HTTPS://id.unity.com
    HTTPS://id.unity.com/organizations
    HTTPS://activation.unity3d.com
    HTTPS://license.unity3d.com
    HTTPS://api.unity.com

    This is a long list, you may not need all of it (depends on how you use the hub), and there is a longer list but keep me posted if this workaround fixed your problems.