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Unity Hub not launching when I click it

Discussion in 'Unity Hub' started by watercolorheartdev, Jul 11, 2018.

  1. watercolorheartdev

    watercolorheartdev

    Joined:
    Sep 25, 2017
    Posts:
    17
    So normally, it launches and gives me an option of versions. I am using Windows 10.
     
    watercolorheartdev, Jul 11, 2018
    #1

  2. joeksy

    joeksy

    Unity Technologies

    Joined:
    Jan 12, 2017
    Posts:
    155
    Hi @watercolorheartdev ,
    May I ask more details on the case?
    Is Unity Hub not launching after a certain version update?
    If possible, may you provide your log located at : C:\Users\<NAME>\AppData\Roaming\UnityHub\logs\info-log.json
    Thanks for your report,
    Joe
     
    joeksy, Jul 11, 2018
    #2

  3. watercolorheartdev

    watercolorheartdev

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    Sep 25, 2017
    Posts:
    17
    here it is
     

    Attached Files:

    watercolorheartdev, Jul 12, 2018
    #3

  4. joeksy

    joeksy

    Unity Technologies

    Joined:
    Jan 12, 2017
    Posts:
    155
    Hi @watercolorheartdev ,
    From your log, it seems like the Hub failed at executing "ipconfig all" on your machine.
    May you check if you are able to run ipconfig on your cmd?
    Have you recently changed something to your OS perhaps?
    Thanks for the info, in any case, we will evaluate how to better handle the behavior.
    Joe
     
    joeksy, Jul 12, 2018
    #4

  5. watercolorheartdev

    watercolorheartdev

    Joined:
    Sep 25, 2017
    Posts:
    17
    Thank you, I am posting to Microsoft to hopefully find out what is the issue. It seems IPconfig is indeed blocked or not recognized somehow. Very odd. https://i.imgur.com/MsvDXjz.png
     
    watercolorheartdev, Jul 14, 2018
    #5