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Unity Hub License Management Screen Stuck

Discussion in 'Unity Hub' started by rrabassa, Mar 23, 2018.

  1. rrabassa

    rrabassa

    Joined:
    Jul 17, 2013
    Posts:
    118
    Hello!

    I started Unity Hub up for the first time and had to give it an activation serial number. I did that and got the little blue check mark next to it but after pressing the Next button, nothing happens. It just stays on that screen.

    I've quit and tried several times. The serial # is valid. FYI: On a Mac.

    Thanks rich
     
  2. OtisAndLL

    OtisAndLL

    Joined:
    Jul 13, 2016
    Posts:
    3
    Same here.
     
  3. joeksy

    joeksy

    Unity Technologies

    Joined:
    Jan 12, 2017
    Posts:
    81
    Hi,
    If you previously activated a license, Unity Hub should not be asking a license.
    This is likely an issue and we will be investigating on it.
    If possible, we would like to ask for your log for investigation.

    Log on Mac: ~/Library/Application support/UnityHub/logs

    Sorry for the inconvenience, thanks for reporting

    Joe
     
  4. PhantomGam3r

    PhantomGam3r

    Joined:
    Feb 26, 2017
    Posts:
    1
    I have the same Problem on Windows 10 Update 1803
     

    Attached Files:

  5. OLGV

    OLGV

    Joined:
    Oct 4, 2012
    Posts:
    25
    Same here. OS X 10.11.6
     

    Attached Files:

  6. iwaldrop

    iwaldrop

    Joined:
    Sep 3, 2012
    Posts:
    8
    same here, mac os 10.12.6.

    also got a license error on one attempt of several.
     

    Attached Files:

  7. iwaldrop

    iwaldrop

    Joined:
    Sep 3, 2012
    Posts:
    8
    I should add that the initial screen I'm greeted with when starting Unity Hub reads, "Machine identification is invalid for current license," with "Quit" and "Re-activate" options.

    During this time I was working on an open project. After reopening Unity I needed to go through the activation process there as well though, thankfully, it worked there.
     
  8. OLGV

    OLGV

    Joined:
    Oct 4, 2012
    Posts:
    25
    I finally found a fix for this due to this thread.

    For me was a multiple steps operation:
    1. close the HUB
    2. remove the license file
    .ulf
    from
    /Library/Application Support/Unity
    ,
    3. restart the HUB and try again (it will fail) but this will re-create a clean license file (just being obsessive about :p)

    4. Open the license file (same one you deleted above) using TextEdit or similar and add a new line underneath
    <Binding Key="2" .....
    saying
    <Binding Key="5" Value="YourMacAddressGoesHere"/>

    Where you put your MAC address in the Value field (you can get your MAC address from SystemPreferences > Network > Advanced > Hardware)

    5. Restart the HUB and you should be able to get rolling.
     
  9. Timster1984

    Timster1984

    Joined:
    Sep 10, 2017
    Posts:
    1
    OLGV your steps did not fix the problem. I am using the Unity personal license and I am starting hub before I start unity. There is no change in the Hub response, from before following your steps.