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Bug Unity Hub license error 'Token not found in cache'

Discussion in 'Unity Hub' started by fredholmsimon, May 28, 2022.

  1. fredholmsimon

    fredholmsimon

    Joined:
    Sep 5, 2020
    Posts:
    88
    It said license didn't work.
    I tried revoking seat and then submitting license again.
    I CANNOT work.


    
{"timestamp":"2022-05-28T13:29:33.628Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:33.645Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:29:33.645Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 0 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:38.111Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:38.124Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:29:38.124Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 0 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:38.696Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:38.710Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:29:38.710Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 0 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:39.562Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:39.579Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:29:39.579Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 0 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:46.498Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:46.515Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:29:46.515Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 0 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:46.875Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:46.890Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:29:46.890Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 0 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:49.369Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'checkEntitlements: checking entitlements for: com.unity.editor.ui' ]"}
    
{"timestamp":"2022-05-28T13:29:49.392Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully checked for entitlements request.' ]"}
    
{"timestamp":"2022-05-28T13:29:49.393Z","level":"error","moduleName":"LocalProjectService","message":"[\n  'Error while opening project: {\"code\":400,\"error\":{\"errorCode\":\"NO_LICENSE_ACTIVATED\",\"projectName\":\"ROBOBEAT\",\"projectVersion\":\"2020.3.34f1\",\"projectPath\":\"C:\\\\\\\\Users\\\\\\\\fredh\\\\\\\\ROBOBEAT\"}}'\n]"}
    
{"timestamp":"2022-05-28T13:29:50.794Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:50.807Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:29:50.807Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 0 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:50.807Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'checkEntitlements: checking entitlements for: com.unity.editor.ui' ]"}
    
{"timestamp":"2022-05-28T13:29:50.821Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully checked for entitlements request.' ]"}
    
{"timestamp":"2022-05-28T13:29:54.317Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'activateUlfLicense: Activating license using serial number' ]"}
    
{"timestamp":"2022-05-28T13:29:54.364Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n  [\n    'A problem occurred while trying to activate ULF license',\n    UlfActivationResponse {\n      messageType: 'ULFActivationResponse',\n      responseCode: 401,\n      responseStatus: 'Token not found in cache'\n    }\n  ]\n]"}
    
{"timestamp":"2022-05-28T13:29:54.365Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:54.379Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:29:54.379Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 0 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:29:54.380Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'checkEntitlements: checking entitlements for: com.unity.editor.ui' ]"}
    
{"timestamp":"2022-05-28T13:29:54.393Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully checked for entitlements request.' ]"}
    
{"timestamp":"2022-05-28T13:30:33.086Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:30:33.106Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:30:33.106Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 0 entitlement groups' ]"}
     
    fredholmsimon, May 28, 2022
    #1

  2. fredholmsimon

    fredholmsimon

    Joined:
    Sep 5, 2020
    Posts:
    88
    I was able to add a license with license request.
    But inside unity it throws the same error and I cannot access Package Manager and similar stuff.


    
{"timestamp":"2022-05-28T13:41:46.597Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully checked for entitlements request.' ]"}
    
{"timestamp":"2022-05-28T13:41:46.599Z","level":"info","moduleName":"LocalProjectService","message":"[\n  'openProject projectPath: C:\\\\Users\\\\fredh\\\\ROBOBEAT, current editor:',\n  undefined\n]"}
    
{"timestamp":"2022-05-28T13:41:46.599Z","level":"info","moduleName":"RestEvent:Project","message":"[\n  'onProjectOpen data:',\n  {\n    projectPath: 'C:/Users/fredh/ROBOBEAT',\n    normalizedProjectPath: 'C:/Users/fredh/ROBOBEAT'\n  }\n]"}
    
{"timestamp":"2022-05-28T13:41:46.599Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'checkEntitlements: checking entitlements for: com.unity.editor.ui' ]"}
    
{"timestamp":"2022-05-28T13:41:46.612Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully checked for entitlements request.' ]"}
    
{"timestamp":"2022-05-28T13:41:46.616Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:41:46.630Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:41:46.630Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 1 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:42:08.703Z","level":"info","moduleName":"UnityIPCServer","message":"[ 'client process has connected to Unity-hubIPCService!' ]"}
    
{"timestamp":"2022-05-28T13:42:09.224Z","level":"info","moduleName":"IPCServer:Auth","message":"[ 'Request from Editor: Connect info.' ]"}
    
{"timestamp":"2022-05-28T13:42:09.523Z","level":"info","moduleName":"IPCServer:Auth","message":"[ 'Request from Editor: User info.' ]"}
    
{"timestamp":"2022-05-28T13:42:22.301Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:42:22.321Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:42:22.321Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 1 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:42:22.923Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:42:22.950Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:42:22.950Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 1 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:42:23.836Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:42:23.850Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:42:23.850Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 1 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:42:26.349Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:42:26.365Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:42:26.365Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 1 entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:42:26.366Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'checkEntitlements: checking entitlements for: com.unity.editor.ui' ]"}
    
{"timestamp":"2022-05-28T13:42:26.378Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully checked for entitlements request.' ]"}
    
{"timestamp":"2022-05-28T13:42:27.514Z","level":"info","moduleName":"LicensingSdkService","message":"[\n  'activateAllEntitlementBasedLicenses: Activating all entitlement based licenses'\n]"}
    
{"timestamp":"2022-05-28T13:42:27.538Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n  [\n    'A problem occurred while trying to activate all entitlement based licenses',\n    '{\"messageType\":\"ActivationManagementResponse\",\"results\":[],\"responseCode\":401,\"responseStatus\":\"Token not found in cache\"}'\n  ]\n]"}
    
{"timestamp":"2022-05-28T13:42:27.538Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'updateLicenses: Updating ULF licenses' ]"}
    
{"timestamp":"2022-05-28T13:42:27.564Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n  [\n    'A problem occurred while updating licenses',\n    UpdateLicenseResponse {\n      messageType: 'UpdateLicenseResponse',\n      responseCode: 401,\n      responseStatus: 'Unable to update ulf license: Token not found in cache'\n    }\n  ]\n]"}
    
{"timestamp":"2022-05-28T13:42:28.872Z","level":"info","moduleName":"LicensingSdkService","message":"[\n  'activateAllEntitlementBasedLicenses: Activating all entitlement based licenses'\n]"}
    
{"timestamp":"2022-05-28T13:42:28.899Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n  [\n    'A problem occurred while trying to activate all entitlement based licenses',\n    '{\"messageType\":\"ActivationManagementResponse\",\"results\":[],\"responseCode\":401,\"responseStatus\":\"Token not found in cache\"}'\n  ]\n]"}
    
{"timestamp":"2022-05-28T13:42:28.899Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'updateLicenses: Updating ULF licenses' ]"}
    
{"timestamp":"2022-05-28T13:42:28.927Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n  [\n    'A problem occurred while updating licenses',\n    UpdateLicenseResponse {\n      messageType: 'UpdateLicenseResponse',\n      responseCode: 401,\n      responseStatus: 'Unable to update ulf license: Token not found in cache'\n    }\n  ]\n]"}
    
{"timestamp":"2022-05-28T13:42:29.495Z","level":"info","moduleName":"LicensingSdkService","message":"[\n  'activateAllEntitlementBasedLicenses: Activating all entitlement based licenses'\n]"}
    
{"timestamp":"2022-05-28T13:42:29.519Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n  [\n    'A problem occurred while trying to activate all entitlement based licenses',\n    '{\"messageType\":\"ActivationManagementResponse\",\"results\":[],\"responseCode\":401,\"responseStatus\":\"Token not found in cache\"}'\n  ]\n]"}
    
{"timestamp":"2022-05-28T13:42:29.520Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'updateLicenses: Updating ULF licenses' ]"}
    
{"timestamp":"2022-05-28T13:42:29.545Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n  [\n    'A problem occurred while updating licenses',\n    UpdateLicenseResponse {\n      messageType: 'UpdateLicenseResponse',\n      responseCode: 401,\n      responseStatus: 'Unable to update ulf license: Token not found in cache'\n    }\n  ]\n]"}
    
{"timestamp":"2022-05-28T13:42:29.654Z","level":"info","moduleName":"LicensingSdkService","message":"[\n  'activateAllEntitlementBasedLicenses: Activating all entitlement based licenses'\n]"}
    
{"timestamp":"2022-05-28T13:42:29.675Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n  [\n    'A problem occurred while trying to activate all entitlement based licenses',\n    '{\"messageType\":\"ActivationManagementResponse\",\"results\":[],\"responseCode\":401,\"responseStatus\":\"Token not found in cache\"}'\n  ]\n]"}
    
{"timestamp":"2022-05-28T13:42:29.675Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'updateLicenses: Updating ULF licenses' ]"}
    
{"timestamp":"2022-05-28T13:42:29.702Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n  [\n    'A problem occurred while updating licenses',\n    UpdateLicenseResponse {\n      messageType: 'UpdateLicenseResponse',\n      responseCode: 401,\n      responseStatus: 'Unable to update ulf license: Token not found in cache'\n    }\n  ]\n]"}
    
{"timestamp":"2022-05-28T13:42:33.192Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    
{"timestamp":"2022-05-28T13:42:33.211Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
    
{"timestamp":"2022-05-28T13:42:33.211Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 1 entitlement groups' ]"}
     
    fredholmsimon, May 28, 2022
    #2

  3. fredholmsimon

    fredholmsimon

    Joined:
    Sep 5, 2020
    Posts:
    88
    Restarting my computer resolved the issue.
     
    fredholmsimon, May 28, 2022
    #3

  4. fredholmsimon

    fredholmsimon

    Joined:
    Sep 5, 2020
    Posts:
    88
    This happens every time computer goes into sleep-mode.
    I have to manually abort your licensing exe
     
    fredholmsimon, Aug 15, 2022
    #4