Search Unity

  1. Welcome to the Unity Forums! Please take the time to read our Code of Conduct to familiarize yourself with the forum rules and how to post constructively.
  2. We have updated the language to the Editor Terms based on feedback from our employees and community. Learn more.
    Dismiss Notice
New Forum User Notice Update to the Unity Editor Software Terms

Unity Hub keeping asking for phone number but can not receive verification code...

Discussion in 'Unity Hub' started by XavierLeo_xindong, Apr 15, 2020.

Thread Status:
Not open for further replies.

  1. XavierLeo_xindong

    XavierLeo_xindong

    Joined:
    Apr 15, 2020
    Posts:
    4
    Retried for half an hour, resent again and again but nothing received on my phone.
    My phone was bond to another account before, which has been deleted.
     
    XavierLeo_xindong, Apr 15, 2020
    #1

  2. ethanwg

    ethanwg

    Joined:
    Jun 18, 2020
    Posts:
    4
    I had to create a different account just be able to reach out for help on forums. I am locked out of my account because Unity for some reason or another is requiring a verification code after taking a 3 month sabbatical. When I come back to log in it asks for a verification code that was sent to an old phone number. I have reached out to Unity now about this and have yet to hear a reply. It has been over a week now and I am still unable to access my account and assets to work on my project. This is getting worrisome as I have a lot of money in assets. How long does it typically take for Unity to respond to a ticket regarding this issue? I read a post from 3 months ago that Derek from Unity customer support specifically mentioned sending a request to Unity about this.Be even provided a link. I used that link and followed all the directions he mentioned. I am worried that I will be permanently locked out of my asset investments and unity account because things seem very quiet on Unity’s end.
     
    Last edited: Jun 18, 2020
    ethanwg, Jun 18, 2020
    #2

  3. BasilUnity

    BasilUnity

    Unity Technologies

    Joined:
    Mar 28, 2018
    Posts:
    93
    @ethanwg :
    I'll ask around about your request. Do you have a support ticket number?

    EDIT: Support informed me that the ticket was resolved this morning and you can now log in without any issues.
     
    Last edited: Jun 24, 2020
    BasilUnity, Jun 23, 2020
    #3

  4. ethanwg

    ethanwg

    Joined:
    Jun 18, 2020
    Posts:
    4
    this is all good now thanks!
     
    ethanwg, Jul 12, 2020
    #4
    BasilUnity likes this.

  5. naglet

    naglet

    Joined:
    Aug 15, 2020
    Posts:
    1
    I'm having a similar issue to ethanwg right now.
    Awaiting a code and hearing nothing from Unity's end.
     
    naglet, Aug 26, 2020
    #5

  6. vietlab

    vietlab

    Joined:
    Sep 29, 2016
    Posts:
    17
    @BasilUnity

    It's been like this for half a year or so I can not login, can not activate because there are no message sent to me. I can not do anything without login first, even viewing the ticket status

    Please help! My ticket number is #931161

    Thanks a lot!
     
    vietlab, Oct 20, 2020
    #6

  7. edisan27

    edisan27

    Joined:
    Dec 6, 2020
    Posts:
    1
    @BasilUnity i need help too, didn't receive the verification code at all, i have ticket #957361
     
    edisan27, Dec 6, 2020
    #7

  8. Xozyain

    Xozyain

    Joined:
    Jun 16, 2017
    Posts:
    10
    Xozyain, Dec 10, 2021
    #8

  9. UnityJuju

    UnityJuju

    Unity Technologies

    Joined:
    Jun 15, 2021
    Posts:
    211
    Hi there @Xozyain
    Please, do not necropost/bump old threads.:cool:

    If you already create a ticket to our Customer Support, please stick to it.
    I'll close this thread for now! ;)
     
    UnityJuju, Jan 7, 2022
    #9
Thread Status:
Not open for further replies.