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Unity Hub is broken

Discussion in 'Unity Hub' started by Coderious, Mar 25, 2021.

  1. Coderious

    Coderious

    Joined:
    Mar 28, 2020
    Posts:
    26
    Hi there,

    Since yesterday I can't install new versions of Unity. I tried to uninstall everything and clean the registry, but it still does not work. The hub downloads the file but then stops and the installation disappears. If I close the hub and reopen, I have a message telling me that the install failed.

    This is what I have from the log

    {"moduleName":"UnityInstallStepsWindows","level":"info","message":"[ 'install C:\\\\Users\\\\shama\\\\AppData\\\\Local\\\\Temp\\\\unityhub-dddcc120-8d34-11eb-b3bd-9dda7ee39134\\\\UnitySetup64-2020.3.1f1.exe /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.3.1f1' ]","timestamp":"2021-03-25T06:42:01.361Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"warn","message":"[ { Error: spawn C:\\Windows\\system32\\cmd.exe ENOENT\n at Process.ChildProcess._handle.onexit (internal/child_process.js:246:19)\n at onErrorNT (internal/child_process.js:429:16)\n at processTicksAndRejections (internal/process/task_queues.js:81:17)\n errno: 'ENOENT',\n code: 'ENOENT',\n syscall: 'spawn C:\\\\Windows\\\\system32\\\\cmd.exe',\n path: 'C:\\\\Windows\\\\system32\\\\cmd.exe',\n spawnargs:\n [ '/d',\n '/s',\n '/c',\n '\"\"C:\\\\Users\\\\shama\\\\AppData\\\\Local\\\\Temp\\\\unityhub-dddcc120-8d34-11eb-b3bd-9dda7ee39134\\\\UnitySetup64-2020.3.1f1.exe\" /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.3.1f1\"' ],\n cmd:\n '\"C:\\\\Users\\\\shama\\\\AppData\\\\Local\\\\Temp\\\\unityhub-dddcc120-8d34-11eb-b3bd-9dda7ee39134\\\\UnitySetup64-2020.3.1f1.exe\" /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.3.1f1' } ]","timestamp":"2021-03-25T06:42:01.365Z"}
    {"moduleName":"UnityInstallerWindows","level":"warn","message":"[ 'error while installing the Editor! Trying to empty the folder! ',\n { error:\n { code: 'INSTALL_ERROR',\n message: 'Error happened while executing the installer. Aborting.' } } ]","timestamp":"2021-03-25T06:42:01.366Z"}
    {"moduleName":"UnityInstallerWindows","level":"warn","message":"[ 'Failed to install editor and modules [object Object]' ]","timestamp":"2021-03-25T06:42:01.367Z"}
    {"moduleName":"EditorManager","level":"warn","message":"[ 'There was an unhandled error while installing the editor:',\n { error:\n { code: 'INSTALL_ERROR',\n message: 'Error happened while executing the installer. Aborting.' } } ]","timestamp":"2021-03-25T06:42:01.367Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing downloadable learn content: {\"packageId\":\"140167\",\"assetUrl\":\"https://assetstorev1-prd-cdn.unity3d.com/download/2e0e3f6e-cdd8-4f73-946c-dc3a01e77f14\",\"size\":\"15876736\",\"supportedEditorVersion\":\"2020.1.0f1\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.590Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing downloadable learn content: {\"packageId\":\"149309\",\"assetUrl\":\"https://assetstorev1-prd-cdn.unity3d.com/download/e5a8967e-594d-4dd0-b190-283a18782684\",\"size\":\"7334071\",\"supportedEditorVersion\":\"2020.2.1f1\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.590Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing downloadable learn content: {\"packageId\":\"149311\",\"assetUrl\":\"https://assetstorev1-prd-cdn.unity3d.com/download/83970645-9a9d-44d9-9b8c-7d3377ecabe7\",\"size\":\"27531464\",\"supportedEditorVersion\":\"2020.2.1f1\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.590Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing downloadable learn content: {\"packageId\":\"115747\",\"assetUrl\":\"https://assetstorev1-prd-cdn.unity3d.com/download/56b75037-2343-4e1a-8f64-e0e5fd75f080\",\"size\":\"2319285086\",\"supportedEditorVersion\":\"2020.2.1f1\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.590Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing downloadable learn content: {\"packageId\":\"135162\",\"assetUrl\":\"https://assetstorev1-prd-cdn.unity3d.com/download/40b1ddf2-0530-41c7-be61-d6aaf76ecd1e\",\"size\":\"85068821\",\"supportedEditorVersion\":\"2020.2.1f1\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.590Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing downloadable learn content: {\"packageId\":\"107098\",\"assetUrl\":\"https://assetstorev1-prd-cdn.unity3d.com/download/17a9af7f-cad7-4cf1-8667-b6ba0d69517e\",\"size\":\"314404242\",\"supportedEditorVersion\":\"2020.2.1f1\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.590Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing downloadable learn content: {\"packageId\":\"151986\",\"assetUrl\":\"https://assetstorev1-prd-cdn.unity3d.com/download/e38dbe5c-44ea-45b9-9e8a-6c6abd885005\",\"size\":\"342737764\",\"supportedEditorVersion\":\"2020.2.1f1\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.591Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing downloadable learn content: {\"packageId\":\"149310\",\"assetUrl\":\"https://assetstorev1-prd-cdn.unity3d.com/download/6a372487-31fa-4895-aa8a-d3b8f1ff5ef9\",\"size\":\"103107360\",\"supportedEditorVersion\":\"2020.2.1f1\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.591Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing downloadable learn content: {\"packageId\":\"163264\",\"assetUrl\":\"https://assetstorev1-prd-cdn.unity3d.com/download/b31c8323-241f-4f79-91fd-541567c79064\",\"size\":\"63966742\",\"supportedEditorVersion\":\"2020.2.1f1\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.591Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing downloadable learn content: {\"packageId\":\"143848\",\"assetUrl\":\"https://assetstorev1-prd-cdn.unity3d.com/download/ea93f019-bfd0-45e2-b217-e67fce1f8ae3\",\"size\":\"131623816\",\"supportedEditorVersion\":\"2020.1.0f1\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.591Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing learn content: {\"imageUrl\":\"https://connect-prd-cdn.unity.com/2...GENART2020_0742_d_1920x1080.jpg.800x0x1.webp\",\"title\":\"What is DOTS and why is it important?\",\"skillLevel\":\"foundational\",\"duration\":30,\"summary\":\"In this tutorial, you’ll: Understand why Unity is moving to DOTS. Distinguish between object-oriented and data-oriented coding approaches. Identify use cases where moving to DOTS has short and long term benefits. Evaluate the key benefits and risks of working with DOTS. Discover resources for continuing to learn about DOTS. \",\"tutorialUrl\":\"https://learn.unity.com/tutorial/what-is-dots-and-why-is-it-important\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.591Z"}
     
    Last edited: Mar 25, 2021
    Coderious, Mar 25, 2021
    #1