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Unity Hub Hangs when Installing Unity 2018.1.0b8 when not logged in

Discussion in 'Unity Hub' started by ParadoxSolutions, Feb 21, 2018.

  1. ParadoxSolutions

    ParadoxSolutions

    Joined:
    Jul 27, 2015
    Posts:
    291
    I've tried installing Unity 2018.1.0b8 several times from Unity Hub, it will appear to download just fine then when it moves onto the installing phase it never finishes, I've let it sit for half an hour at most. Also if I click away from the beta releases section then go back again it just displays the download button.

    I have tried installing just the editor and also tried installing the editor + components with the same result.

    Edit: The above attempts were done when not logged into my Unity account, it only worked after logging in.
     
    ParadoxSolutions, Feb 21, 2018
    #1
    Beerfootbandit and VCFY like this.

  2. VCFY

    VCFY

    Joined:
    Feb 7, 2015
    Posts:
    23
    Same
     
    VCFY, Feb 22, 2018
    #2

  3. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    Hi there,

    Sorry for the experience. Can you share your logs with us?

    Logs are here:
    Windows: %UserProfile%\AppData\Roaming\UnityHub\logs
    Mac: ~/Library/Application support/UnityHub/logs
     
    afshinity, Feb 22, 2018
    #3

  4. ParadoxSolutions

    ParadoxSolutions

    Joined:
    Jul 27, 2015
    Posts:
    291
    Sure, is there a repository to send logs or should I post them here?
     
    ParadoxSolutions, Feb 22, 2018
    #4

  5. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    I sent you a message in the forum
     
    afshinity, Feb 23, 2018
    #5

  6. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    Looking into your logs, I found that the editor installation is failed, and I am investigating why the application does not show a proper error message.
    Regarding the fact that installation succeed when you signed in, I believe it was a coincidence. The editor installation is independent of the user session.
    Finally, for the failure itself, we are working on some fixes to avoid it as much as we can.

    Thanks again for your feedback, and please let me know if you experience the same issue.
     
    afshinity, Feb 23, 2018
    #6
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