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Bug Unity Hub doesn't start. Version 3.5

Discussion in 'Unity Hub' started by renanslucena, Jul 1, 2023.

  1. renanslucena

    renanslucena

    Joined:
    Jul 1, 2023
    Posts:
    1
    Getting an error when I try to lunch Unity Hub v 3.5 on Windows 11.
    Looks like there is an error with the licence.
    Have anyone seen something like this?

    Thanks :)

    {"timestamp":"2023-07-01T17:27:47.867Z","level":"error","moduleName":"LicensingSdkService","message":"[ 'Failed to launch licensing client: Error: Timeout, pid: 21648' ]"}
    {"timestamp":"2023-07-01T17:27:47.868Z","level":"error","moduleName":"LicensingSdkService","message":"[ \"Failed to connect to secondary pipe: 'Unity-LicenseClient-VzT_DXJbdTeG2rcdJauYH, pid: 21648'\" ]"}
    {"timestamp":"2023-07-01T17:27:47.868Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Killing process with pid: 21648' ]"}
    {"timestamp":"2023-07-01T17:27:47.868Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'process killed successfully' ]"}
    {"timestamp":"2023-07-01T17:27:47.869Z","level":"info","moduleName":"Authentification Service","message":"[ 'Initializing the auth service' ]"}
    {"timestamp":"2023-07-01T17:27:47.870Z","level":"info","moduleName":"Authentification Service","message":"[ 'Logging out' ]"}
    {"timestamp":"2023-07-01T17:27:47.872Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'setAccessToken: Setting access token' ]"}
    {"timestamp":"2023-07-01T17:27:47.874Z","level":"info","moduleName":"CloudAnalytics","message":"[ 'Init' ]"}
    {"timestamp":"2023-07-01T17:27:47.874Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    {"timestamp":"2023-07-01T17:27:47.950Z","level":"error","moduleName":"FeatureFlagsService","message":"[ 'network error (Error: self signed certificate in certificate chain)' ]"}
    {"timestamp":"2023-07-01T17:27:47.951Z","level":"error","moduleName":"FeatureFlagsService","message":"[\n 'Problem identifying user',\n t [LaunchDarklyFlagFetchError]: network error (Error: self signed certificate in certificate chain)\n at C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\launchdarkly-js-sdk-common\\dist\\ldclient-common.cjs.js:1:22449\n at process.processTicksAndRejections (node:internal/process/task_queues:96:5) {\n code: undefined\n }\n]"}
    {"timestamp":"2023-07-01T17:27:47.951Z","level":"info","moduleName":"FeatureFlagsService","message":"[ 'Reset identity to anonymous' ]"}
    {"timestamp":"2023-07-01T17:28:19.634Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Process exited with code null' ]"}
    {"timestamp":"2023-07-01T17:28:47.880Z","level":"warn","moduleName":"LicensingSdkService","message":"[ 'Failed with ipc error type: ConnectionLost, pid: undefined' ]"}
    {"timestamp":"2023-07-01T17:28:47.880Z","level":"error","moduleName":"LicensingSdkService","message":"[ 'An unexpected error occurred while trying to set access token' ]"}
    {"timestamp":"2023-07-01T17:28:47.880Z","level":"warn","moduleName":"LicensingSdkService","message":"[ 'Failed with ipc error type: ConnectionLost, pid: undefined' ]"}
    {"timestamp":"2023-07-01T17:28:47.880Z","level":"error","moduleName":"LicensingSdkService","message":"[ 'An unexpected error occurred while trying to get all entitlement groups detail' ]"}
    {"timestamp":"2023-07-01T17:28:47.880Z","level":"error","moduleName":"LicenseService","message":"[ 'Error while getting valid entitlement groups: ConnectionLost: Timeout! Cannot connect to Licensing Client within 60000ms' ]"}
    {"timestamp":"2023-07-01T17:28:47.881Z","level":"error","moduleName":"LicenseService","message":"[ \"Error while getting all entitlement groups: TypeError: Cannot read properties of null (reading 'map')\" ]"}
    {"timestamp":"2023-07-01T17:29:47.883Z","level":"error","moduleName":"App","message":"[ 'Failed to start Unity Hub, reason: ConnectionLost: Timeout! Cannot connect to Licensing Client within 60000ms' ]"}
    {"timestamp":"2023-07-01T17:29:47.884Z","level":"error","moduleName":"App","message":"[ 'ConnectionLost: Timeout! Cannot connect to Licensing Client within 60000ms\\n at IpcError.fromType (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\node_modules\\\\@licensing\\\\licensing-sdk\\\\lib\\\\core\\\\ipc\\\\licensingIpc.js:51:16)\\n at LicensingIpc.waitForConnection (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\node_modules\\\\@licensing\\\\licensing-sdk\\\\lib\\\\core\\\\ipc\\\\licensingIpc.js:119:152)\\n at LicensingSdk.getMachineId (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\node_modules\\\\@licensing\\\\licensing-sdk\\\\lib\\\\core\\\\licensingSdk.js:69:37)\\n at LicensingSdk.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\build\\\\main\\\\services\\\\licenseService\\\\licensingSdk.js:118:86)\\n at Generator.next (<anonymous>)\\n at C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\build\\\\main\\\\services\\\\licenseService\\\\licensingSdk.js:31:71\\n at new Promise (<anonymous>)\\n at __awaiter (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\build\\\\main\\\\services\\\\licenseService\\\\licensingSdk.js:27:12)\\n at LicensingSdk.getMachineId (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\build\\\\main\\\\services\\\\licenseService\\\\licensingSdk.js:117:16)\\n at CloudAnalytics.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\build\\\\main\\\\services\\\\cloudAnalytics\\\\cloudAnalytics.js:94:56)' ]"}
    {"timestamp":"2023-07-01T17:29:47.885Z","level":"error","moduleName":"ErrorBox","message":"[ 'Timeout! Cannot connect to Licensing Client within 60000ms', 'ConnectionLost: Timeout! Cannot connect to Licensing Client within 60000ms\\n at IpcError.fromType (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\node_modules\\\\@licensing\\\\licensing-sdk\\\\lib\\\\core\\\\ipc\\\\licensingIpc.js:51:16)\\n at LicensingIpc.waitForConnection (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\node_modules\\\\@licensing\\\\licensing-sdk\\\\lib\\\\core\\\\ipc\\\\licensingIpc.js:119:152)\\n at LicensingSdk.getMachineId (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\node_modules\\\\@licensing\\\\licensing-sdk\\\\lib\\\\core\\\\licensingSdk.js:69:37)\\n at LicensingSdk.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\build\\\\main\\\\services\\\\licenseService\\\\licensingSdk.js:118:86)\\n at Generator.next (<anonymous>)\\n at C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\build\\\\main\\\\services\\\\licenseService\\\\licensingSdk.js:31:71\\n at new Promise (<anonymous>)\\n at __awaiter (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\build\\\\main\\\\services\\\\licenseService\\\\licensingSdk.js:27:12)\\n at LicensingSdk.getMachineId (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\build\\\\main\\\\services\\\\licenseService\\\\licensingSdk.js:117:16)\\n at CloudAnalytics.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\app.asar\\\\build\\\\main\\\\services\\\\cloudAnalytics\\\\cloudAnalytics.js:94:56)' ]"}
    {"timestamp":"2023-07-01T17:29:47.889Z","level":"error","message":"Unhandled promise rejection, reason: Timeout! Cannot connect to Licensing Client within 60000ms\n\tstack ConnectionLost: Timeout! Cannot connect to Licensing Client within 60000ms\n at IpcError.fromType (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\@licensing\\licensing-sdk\\lib\\core\\ipc\\licensingIpc.js:51:16)\n at LicensingIpc.waitForConnection (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\@licensing\\licensing-sdk\\lib\\core\\ipc\\licensingIpc.js:119:152)\n at LicensingSdk.getMachineId (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\@licensing\\licensing-sdk\\lib\\core\\licensingSdk.js:69:37)\n at LicensingSdk.<anonymous> (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\licenseService\\licensingSdk.js:118:86)\n at Generator.next (<anonymous>)\n at C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\licenseService\\licensingSdk.js:31:71\n at new Promise (<anonymous>)\n at __awaiter (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\licenseService\\licensingSdk.js:27:12)\n at LicensingSdk.getMachineId (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\licenseService\\licensingSdk.js:117:16)\n at CloudAnalytics.<anonymous> (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\cloudAnalytics\\cloudAnalytics.js:94:56)"}
    {"timestamp":"2023-07-01T17:32:21.071Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
    {"timestamp":"2023-07-01T17:33:21.072Z","level":"warn","moduleName":"LicensingSdkService","message":"[ 'Failed with ipc error type: ConnectionLost, pid: undefined' ]"}
    {"timestamp":"2023-07-01T17:33:21.073Z","level":"error","moduleName":"LicensingSdkService","message":"[ 'An unexpected error occurred while trying to get all entitlement groups detail' ]"}
    {"timestamp":"2023-07-01T17:33:21.073Z","level":"error","moduleName":"LicensingSdkService","message":"[ 'Error while getting getUlfSerialHashAndKind: ConnectionLost: Timeout! Cannot connect to Licensing Client within 60000ms' ]"}
    {"timestamp":"2023-07-01T17:34:21.087Z","level":"error","message":"Unhandled promise rejection, reason: Timeout! Cannot connect to Licensing Client within 60000ms\n\tstack ConnectionLost: Timeout! Cannot connect to Licensing Client within 60000ms\n at IpcError.fromType (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\@licensing\\licensing-sdk\\lib\\core\\ipc\\licensingIpc.js:51:16)\n at LicensingIpc.waitForConnection (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\@licensing\\licensing-sdk\\lib\\core\\ipc\\licensingIpc.js:119:152)\n at LicensingSdk.getCorrelationId (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\@licensing\\licensing-sdk\\lib\\core\\licensingSdk.js:80:37)\n at LicensingSdk.<anonymous> (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\licenseService\\licensingSdk.js:124:86)\n at Generator.next (<anonymous>)\n at C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\licenseService\\licensingSdk.js:31:71\n at new Promise (<anonymous>)\n at __awaiter (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\licenseService\\licensingSdk.js:27:12)\n at LicensingSdk.getCorrelationId (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\licenseService\\licensingSdk.js:123:16)\n at AmplitudeService.<anonymous> (C:\\Program Files\\Unity Hub\\resources\\app.asar\\build\\main\\services\\analytics\\amplitude\\AmplitudeService.js:115:64)"}
    {"timestamp":"2023-07-01T17:40:15.705Z","level":"warn","moduleName":"CloudConfig","message":"[ 'Failed to refresh data from https://public-cdn.cloud.unity3d.com/config/production. Fallback to default data. Reason: self signed certificate in certificate chain' ]"}
    {"timestamp":"2023-07-01T17:55:15.893Z","level":"warn","moduleName":"CloudConfig","message":"[ 'Failed to refresh data from https://public-cdn.cloud.unity3d.com/config/production. Fallback to default data. Reason: self signed certificate in certificate chain' ]"}
     
  2. Chicken_Master08

    Chicken_Master08

    Joined:
    Dec 5, 2022
    Posts:
    2
    happening to me rn and i have no idea what to do