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Unity hub doesn't open

Discussion in 'Unity Hub' started by Brathnann, May 16, 2018.

  1. Brathnann

    Brathnann

    Joined:
    Aug 12, 2014
    Posts:
    6,354
    One of the computers at work doesn't open the Unity hub. I have included the part of the log that has the error message.

    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: license.change","timestamp":"2018-04-05T21:38:00.032Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.opened","timestamp":"2018-04-05T21:38:00.034Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.create","timestamp":"2018-04-05T21:38:00.034Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.createTemp","timestamp":"2018-04-05T21:38:00.034Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.openedFromCloud","timestamp":"2018-04-05T21:38:00.034Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: main-window.change","timestamp":"2018-04-05T21:38:00.040Z"}
    {"moduleName":"HubSettings","level":"info","message":"{ cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n releasesRefreshInterval: 86400000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500 }","timestamp":"2018-04-05T21:38:00.073Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.073Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"Checking for hub updates","timestamp":"2018-04-05T21:38:00.073Z"}
    {"moduleName":"TokenManager","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.073Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-05T21:38:00.073Z"}
    {"moduleName":"TokenManager","level":"info","message":"Done init","timestamp":"2018-04-05T21:38:00.152Z"}
    {"moduleName":"Config","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.152Z"}
    {"moduleName":"Config","level":"info","message":"Using production services URL","timestamp":"2018-04-05T21:38:00.152Z"}
    {"moduleName":"Download","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.152Z"}
    {"moduleName":"EditorManager","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.154Z"}
    {"moduleName":"Releases","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.154Z"}
    {"moduleName":"customInstallLocation","level":"info","message":"Custom install path not present.","timestamp":"2018-04-05T21:38:00.489Z"}
    {"moduleName":"EditorFolderScanner","level":"info","message":"0 out of 0 valid paths found in path: C:\\Program Files\\Unity\\Hub\\Editor","timestamp":"2018-04-05T21:38:00.489Z"}
    {"moduleName":"customInstallLocation","level":"info","message":"Cannot scan custom location (no path set).","timestamp":"2018-04-05T21:38:00.489Z"}
    {"moduleName":"LocatedEditorStorage","level":"info","message":"0 located editors found in storage","timestamp":"2018-04-05T21:38:00.489Z"}
    {"moduleName":"EditorApp","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.489Z"}
    {"moduleName":"Auth","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.489Z"}
    {"moduleName":"LicenseClient","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.489Z"}
    {"moduleName":"MachineService","level":"warn","message":"'wmic' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:38:00.687Z"}
    {"moduleName":"App","level":"error","message":"Failed to start Unity Hub, reason: Error: Command failed: ipconfig /all\n'ipconfig' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:38:00.687Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: license.change","timestamp":"2018-04-05T21:40:00.578Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.opened","timestamp":"2018-04-05T21:40:00.579Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.create","timestamp":"2018-04-05T21:40:00.579Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.createTemp","timestampfailed":"2018-04-05T21:40:00.579Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.openedFromCloud","timestamp":"2018-04-05T21:40:00.579Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: main-window.change","timestamp":"2018-04-05T21:40:00.580Z"}
    {"moduleName":"HubSettings","level":"info","message":"{ cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n releasesRefreshInterval: 86400000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500 }","timestamp":"2018-04-05T21:40:00.594Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"Init","timestamp":"2018-04-05T21:40:00.594Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"Checking for hub updates","timestamp":"2018-04-05T21:40:00.594Z"}
    {"moduleName":"TokenManager","level":"info","message":"Init","timestamp":"2018-04-05T21:40:00.594Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-05T21:40:00.594Z"}
    {"moduleName":"TokenManager","level":"info","message":"Done init","timestamp":"2018-04-05T21:40:00.672Z"}
    {"moduleName":"Config","level":"info","message":"Init","timestamp":"2018-04-05T21:40:00.672Z"}
    {"moduleName":"Config","level":"info","message":"Using production services URL","timestamp":"2018-04-05T21:40:00.672Z"}
    {"moduleName":"Download","level":"info","message":"Init","timestamp":"2018-04-05T21:40:00.672Z"}
    {"moduleName":"EditorManager","level":"info","message":"Init","timestamp":"2018-04-05T21:40:00.688Z"}
    {"moduleName":"Releases","level":"info","message":"Init","timestamp":"2018-04-05T21:40:00.688Z"}
    {"moduleName":"EditorFolderScanner","level":"info","message":"0 out of 0 valid paths found in path: C:\\Program Files\\Unity\\Hub\\Editor","timestamp":"2018-04-05T21:40:01.126Z"}
    {"moduleName":"customInstallLocation","level":"info","message":"Cannot scan custom location (no path set).","timestamp":"2018-04-05T21:40:01.126Z"}
    {"moduleName":"LocatedEditorStorage","level":"info","message":"0 located editors found in storage","timestamp":"2018-04-05T21:40:01.126Z"}
    {"moduleName":"EditorApp","level":"info","message":"Init","timestamp":"2018-04-05T21:40:01.126Z"}
    {"moduleName":"Auth","level":"info","message":"Init","timestamp":"2018-04-05T21:40:01.126Z"}
    {"moduleName":"LicenseClient","level":"info","message":"Init","timestamp":"2018-04-05T21:40:01.126Z"}
    {"moduleName":"MachineService","level":"warn","message":"'wmic' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:40:01.266Z"}
    {"moduleName":"App","level":"error","message":"Failed to start Unity Hub, reason: Error: Command failed: ipconfig /all\n'ipconfig' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:40:01.266Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: license.change","timestamp":"2018-04-05T21:40:43.188Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.opened","timestamp":"2018-04-05T21:40:43.190Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.create","timestamp":"2018-04-05T21:40:43.190Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.createTemp","timestamp":"2018-04-05T21:40:43.190Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.openedFromCloud","timestamp":"2018-04-05T21:40:43.190Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: main-window.change","timestamp":"2018-04-05T21:40:43.191Z"}
    {"moduleName":"HubSettings","level":"info","message":"{ cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n releasesRefreshInterval: 86400000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500 }","timestamp":"2018-04-05T21:40:43.205Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.205Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"Checking for hub updates","timestamp":"2018-04-05T21:40:43.205Z"}
    {"moduleName":"TokenManager","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.205Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-05T21:40:43.205Z"}
    {"moduleName":"TokenManager","level":"info","message":"Done init","timestamp":"2018-04-05T21:40:43.290Z"}
    {"moduleName":"Config","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.290Z"}
    {"moduleName":"Config","level":"info","message":"Using production services URL","timestamp":"2018-04-05T21:40:43.290Z"}
    {"moduleName":"Download","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.291Z"}
    {"moduleName":"EditorManager","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.303Z"}
    {"moduleName":"Releases","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.303Z"}
    {"moduleName":"EditorFolderScanner","level":"info","message":"0 out of 0 valid paths found in path: C:\\Program Files\\Unity\\Hub\\Editor","timestamp":"2018-04-05T21:40:43.669Z"}
    {"moduleName":"customInstallLocation","level":"info","message":"Cannot scan custom location (no path set).","timestamp":"2018-04-05T21:40:43.669Z"}
    {"moduleName":"LocatedEditorStorage","level":"info","message":"0 located editors found in storage","timestamp":"2018-04-05T21:40:43.669Z"}
    {"moduleName":"EditorApp","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.669Z"}
    {"moduleName":"Auth","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.669Z"}
    {"moduleName":"LicenseClient","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.669Z"}
    {"moduleName":"MachineService","level":"warn","message":"'wmic' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:40:43.922Z"}
    {"moduleName":"App","level":"error","message":"Failed to start Unity Hub, reason: Error: Command failed: ipconfig /all\n'ipconfig' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:40:43.922Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: license.change","timestamp":"2018-04-05T21:43:28.621Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.opened","timestamp":"2018-04-05T21:43:28.623Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.create","timestamp":"2018-04-05T21:43:28.623Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.createTemp","timestamp":"2018-04-05T21:43:28.623Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.openedFromCloud","timestamp":"2018-04-05T21:43:28.623Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: main-window.change","timestamp":"2018-04-05T21:43:28.624Z"}
    {"moduleName":"HubSettings","level":"info","message":"{ cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n releasesRefreshInterval: 86400000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500 }","timestamp":"2018-04-05T21:43:28.637Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"Init","timestamp":"2018-04-05T21:43:28.637Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"Checking for hub updates","timestamp":"2018-04-05T21:43:28.637Z"}
    {"moduleName":"TokenManager","level":"info","message":"Init","timestamp":"2018-04-05T21:43:28.637Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-05T21:43:28.637Z"}
    {"moduleName":"TokenManager","level":"info","message":"Done init","timestamp":"2018-04-05T21:43:28.715Z"}
    {"moduleName":"Config","level":"info","message":"Init","timestamp":"2018-04-05T21:43:28.715Z"}
    {"moduleName":"Config","level":"info","message":"Using production services URL","timestamp":"2018-04-05T21:43:28.715Z"}
    {"moduleName":"Download","level":"info","message":"Init","timestamp":"2018-04-05T21:43:28.715Z"}
    {"moduleName":"EditorManager","level":"info","message":"Init","timestamp":"2018-04-05T21:43:28.731Z"}
    {"moduleName":"Releases","level":"info","message":"Init","timestamp":"2018-04-05T21:43:28.731Z"}
    {"moduleName":"EditorFolderScanner","level":"info","message":"0 out of 0 valid paths found in path: C:\\Program Files\\Unity\\Hub\\Editor","timestamp":"2018-04-05T21:43:29.169Z"}
    {"moduleName":"customInstallLocation","level":"info","message":"Cannot scan custom location (no path set).","timestamp":"2018-04-05T21:43:29.169Z"}
    {"moduleName":"LocatedEditorStorage","level":"info","message":"0 located editors found in storage","timestamp":"2018-04-05T21:43:29.169Z"}
    {"moduleName":"EditorApp","level":"info","message":"Init","timestamp":"2018-04-05T21:43:29.169Z"}
    {"moduleName":"Auth","level":"info","message":"Init","timestamp":"2018-04-05T21:43:29.169Z"}
    {"moduleName":"LicenseClient","level":"info","message":"Init","timestamp":"2018-04-05T21:43:29.169Z"}
    {"moduleName":"MachineService","level":"warn","message":"'wmic' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:43:29.700Z"}
    {"moduleName":"App","level":"error","message":"Failed to start Unity Hub, reason: Error: Command failed: ipconfig /all\n'ipconfig' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:43:29.700Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: license.change","timestamp":"2018-04-05T21:55:39.021Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.opened","timestamp":"2018-04-05T21:55:39.037Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.create","timestamp":"2018-04-05T21:55:39.037Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.createTemp","timestamp":"2018-04-05T21:55:39.037Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.openedFromCloud","timestamp":"2018-04-05T21:55:39.037Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"adding route path: main-window.change","timestamp":"2018-04-05T21:55:39.037Z"}
    {"moduleName":"HubSettings","level":"info","message":"{ cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n releasesRefreshInterval: 86400000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500 }","timestamp":"2018-04-05T21:55:40.115Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.115Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"Checking for hub updates","timestamp":"2018-04-05T21:55:40.115Z"}
    {"moduleName":"TokenManager","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.115Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-05T21:55:40.115Z"}
    {"moduleName":"TokenManager","level":"info","message":"Done init","timestamp":"2018-04-05T21:55:40.177Z"}
    {"moduleName":"Config","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.177Z"}
    {"moduleName":"Config","level":"info","message":"Using production services URL","timestamp":"2018-04-05T21:55:40.177Z"}
    {"moduleName":"Download","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.177Z"}
    {"moduleName":"EditorManager","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.177Z"}
    {"moduleName":"Releases","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.177Z"}
    {"moduleName":"EditorFolderScanner","level":"info","message":"0 out of 0 valid paths found in path: C:\\Program Files\\Unity\\Hub\\Editor","timestamp":"2018-04-05T21:55:40.521Z"}
    {"moduleName":"customInstallLocation","level":"info","message":"Cannot scan custom location (no path set).","timestamp":"2018-04-05T21:55:40.521Z"}
    {"moduleName":"LocatedEditorStorage","level":"info","message":"0 located editors found in storage","timestamp":"2018-04-05T21:55:40.521Z"}
    {"moduleName":"EditorApp","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.521Z"}
    {"moduleName":"Auth","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.521Z"}
    {"moduleName":"LicenseClient","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.521Z"}
    {"moduleName":"MachineService","level":"warn","message":"'wmic' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:55:47.260Z"}
    {"moduleName":"App","level":"error","message":"Failed to start Unity Hub, reason: Error: Command failed: ipconfig /all\n'ipconfig' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:55:47.679Z"}
     
  2. TaleOf4Gamers

    TaleOf4Gamers

    Joined:
    Nov 15, 2013
    Posts:
    807
    Just to help slim down the search through the log I noticed this:

    This post:
    https://superuser.com/questions/335...recognized-as-an-internal-or-external-command
    Suggests that it could be something to do with the computers Path environment variable.
     
  3. Brathnann

    Brathnann

    Joined:
    Aug 12, 2014
    Posts:
    6,354
    hmm...interesting. I'll take a look at the Path. For now we just installed the editor straight up, but I think Unity is trying to move to the hub and I actually do like the hub myself.

    Thanks for the info.
     
  4. mathieub

    mathieub

    Unity Technologies

    Joined:
    Jun 28, 2017
    Posts:
    48
    Hi @Brathnann , first of all, thanks for your feedback.
    Since you're mentioning that your on a PC at work, it might also be related to the way you're user privileges have been setup by your Admin. In your case, your User might not have sufficient privileges to run the ipconfig config command.

    We're currently working to solve these kind of corporate environment issues.
     
    Last edited: May 24, 2018
  5. Brathnann

    Brathnann

    Joined:
    Aug 12, 2014
    Posts:
    6,354
    Thanks for the response. I haven't had a chance to look at the link posted more in depth to see if it's a solution. We're a pretty small team, so we don't have an "admin". We just have computers on our network, and we have a network account. The computer in question is a bit older though, so perhaps a setting is messed up.
     
  6. Mike2929

    Mike2929

    Joined:
    Oct 2, 2015
    Posts:
    2
    Try this guys.

     
unityunity