Unity hub doesn't open

One of the computers at work doesn't open the Unity hub. I have included the part of the log that has the error message.

Spoiler: Unity Hub Log

{"moduleName":"RestEventRouter","level":"info","message":"adding route path: license.change","timestamp":"2018-04-05T21:38:00.032Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.opened","timestamp":"2018-04-05T21:38:00.034Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.create","timestamp":"2018-04-05T21:38:00.034Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.createTemp","timestamp":"2018-04-05T21:38:00.034Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.openedFromCloud","timestamp":"2018-04-05T21:38:00.034Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: main-window.change","timestamp":"2018-04-05T21:38:00.040Z"}
{"moduleName":"HubSettings","level":"info","message":"{ cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n releasesRefreshInterval: 86400000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500 }","timestamp":"2018-04-05T21:38:00.073Z"}
{"moduleName":"AutoUpdater","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.073Z"}
{"moduleName":"AutoUpdater","level":"info","message":"Checking for hub updates","timestamp":"2018-04-05T21:38:00.073Z"}
{"moduleName":"TokenManager","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.073Z"}
{"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-05T21:38:00.073Z"}
{"moduleName":"TokenManager","level":"info","message":"Done init","timestamp":"2018-04-05T21:38:00.152Z"}
{"moduleName":"Config","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.152Z"}
{"moduleName":"Config","level":"info","message":"Using production services URL","timestamp":"2018-04-05T21:38:00.152Z"}
{"moduleName":"Download","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.152Z"}
{"moduleName":"EditorManager","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.154Z"}
{"moduleName":"Releases","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.154Z"}
{"moduleName":"customInstallLocation","level":"info","message":"Custom install path not present.","timestamp":"2018-04-05T21:38:00.489Z"}
{"moduleName":"EditorFolderScanner","level":"info","message":"0 out of 0 valid paths found in path: C:\\Program Files\\Unity\\Hub\\Editor","timestamp":"2018-04-05T21:38:00.489Z"}
{"moduleName":"customInstallLocation","level":"info","message":"Cannot scan custom location (no path set).","timestamp":"2018-04-05T21:38:00.489Z"}
{"moduleName":"LocatedEditorStorage","level":"info","message":"0 located editors found in storage","timestamp":"2018-04-05T21:38:00.489Z"}
{"moduleName":"EditorApp","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.489Z"}
{"moduleName":"Auth","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.489Z"}
{"moduleName":"LicenseClient","level":"info","message":"Init","timestamp":"2018-04-05T21:38:00.489Z"}
{"moduleName":"MachineService","level":"warn","message":"'wmic' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:38:00.687Z"}
{"moduleName":"App","level":"error","message":"Failed to start Unity Hub, reason: Error: Command failed: ipconfig /all\n'ipconfig' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:38:00.687Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: license.change","timestamp":"2018-04-05T21:40:00.578Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.opened","timestamp":"2018-04-05T21:40:00.579Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.create","timestamp":"2018-04-05T21:40:00.579Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.createTemp","timestampfailed":"2018-04-05T21:40:00.579Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.openedFromCloud","timestamp":"2018-04-05T21:40:00.579Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: main-window.change","timestamp":"2018-04-05T21:40:00.580Z"}
{"moduleName":"HubSettings","level":"info","message":"{ cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n releasesRefreshInterval: 86400000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500 }","timestamp":"2018-04-05T21:40:00.594Z"}
{"moduleName":"AutoUpdater","level":"info","message":"Init","timestamp":"2018-04-05T21:40:00.594Z"}
{"moduleName":"AutoUpdater","level":"info","message":"Checking for hub updates","timestamp":"2018-04-05T21:40:00.594Z"}
{"moduleName":"TokenManager","level":"info","message":"Init","timestamp":"2018-04-05T21:40:00.594Z"}
{"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-05T21:40:00.594Z"}
{"moduleName":"TokenManager","level":"info","message":"Done init","timestamp":"2018-04-05T21:40:00.672Z"}
{"moduleName":"Config","level":"info","message":"Init","timestamp":"2018-04-05T21:40:00.672Z"}
{"moduleName":"Config","level":"info","message":"Using production services URL","timestamp":"2018-04-05T21:40:00.672Z"}
{"moduleName":"Download","level":"info","message":"Init","timestamp":"2018-04-05T21:40:00.672Z"}
{"moduleName":"EditorManager","level":"info","message":"Init","timestamp":"2018-04-05T21:40:00.688Z"}
{"moduleName":"Releases","level":"info","message":"Init","timestamp":"2018-04-05T21:40:00.688Z"}
{"moduleName":"EditorFolderScanner","level":"info","message":"0 out of 0 valid paths found in path: C:\\Program Files\\Unity\\Hub\\Editor","timestamp":"2018-04-05T21:40:01.126Z"}
{"moduleName":"customInstallLocation","level":"info","message":"Cannot scan custom location (no path set).","timestamp":"2018-04-05T21:40:01.126Z"}
{"moduleName":"LocatedEditorStorage","level":"info","message":"0 located editors found in storage","timestamp":"2018-04-05T21:40:01.126Z"}
{"moduleName":"EditorApp","level":"info","message":"Init","timestamp":"2018-04-05T21:40:01.126Z"}
{"moduleName":"Auth","level":"info","message":"Init","timestamp":"2018-04-05T21:40:01.126Z"}
{"moduleName":"LicenseClient","level":"info","message":"Init","timestamp":"2018-04-05T21:40:01.126Z"}
{"moduleName":"MachineService","level":"warn","message":"'wmic' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:40:01.266Z"}
{"moduleName":"App","level":"error","message":"Failed to start Unity Hub, reason: Error: Command failed: ipconfig /all\n'ipconfig' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:40:01.266Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: license.change","timestamp":"2018-04-05T21:40:43.188Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.opened","timestamp":"2018-04-05T21:40:43.190Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.create","timestamp":"2018-04-05T21:40:43.190Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.createTemp","timestamp":"2018-04-05T21:40:43.190Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.openedFromCloud","timestamp":"2018-04-05T21:40:43.190Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: main-window.change","timestamp":"2018-04-05T21:40:43.191Z"}
{"moduleName":"HubSettings","level":"info","message":"{ cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n releasesRefreshInterval: 86400000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500 }","timestamp":"2018-04-05T21:40:43.205Z"}
{"moduleName":"AutoUpdater","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.205Z"}
{"moduleName":"AutoUpdater","level":"info","message":"Checking for hub updates","timestamp":"2018-04-05T21:40:43.205Z"}
{"moduleName":"TokenManager","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.205Z"}
{"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-05T21:40:43.205Z"}
{"moduleName":"TokenManager","level":"info","message":"Done init","timestamp":"2018-04-05T21:40:43.290Z"}
{"moduleName":"Config","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.290Z"}
{"moduleName":"Config","level":"info","message":"Using production services URL","timestamp":"2018-04-05T21:40:43.290Z"}
{"moduleName":"Download","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.291Z"}
{"moduleName":"EditorManager","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.303Z"}
{"moduleName":"Releases","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.303Z"}
{"moduleName":"EditorFolderScanner","level":"info","message":"0 out of 0 valid paths found in path: C:\\Program Files\\Unity\\Hub\\Editor","timestamp":"2018-04-05T21:40:43.669Z"}
{"moduleName":"customInstallLocation","level":"info","message":"Cannot scan custom location (no path set).","timestamp":"2018-04-05T21:40:43.669Z"}
{"moduleName":"LocatedEditorStorage","level":"info","message":"0 located editors found in storage","timestamp":"2018-04-05T21:40:43.669Z"}
{"moduleName":"EditorApp","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.669Z"}
{"moduleName":"Auth","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.669Z"}
{"moduleName":"LicenseClient","level":"info","message":"Init","timestamp":"2018-04-05T21:40:43.669Z"}
{"moduleName":"MachineService","level":"warn","message":"'wmic' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:40:43.922Z"}
{"moduleName":"App","level":"error","message":"Failed to start Unity Hub, reason: Error: Command failed: ipconfig /all\n'ipconfig' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:40:43.922Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: license.change","timestamp":"2018-04-05T21:43:28.621Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.opened","timestamp":"2018-04-05T21:43:28.623Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.create","timestamp":"2018-04-05T21:43:28.623Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.createTemp","timestamp":"2018-04-05T21:43:28.623Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.openedFromCloud","timestamp":"2018-04-05T21:43:28.623Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: main-window.change","timestamp":"2018-04-05T21:43:28.624Z"}
{"moduleName":"HubSettings","level":"info","message":"{ cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n releasesRefreshInterval: 86400000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500 }","timestamp":"2018-04-05T21:43:28.637Z"}
{"moduleName":"AutoUpdater","level":"info","message":"Init","timestamp":"2018-04-05T21:43:28.637Z"}
{"moduleName":"AutoUpdater","level":"info","message":"Checking for hub updates","timestamp":"2018-04-05T21:43:28.637Z"}
{"moduleName":"TokenManager","level":"info","message":"Init","timestamp":"2018-04-05T21:43:28.637Z"}
{"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-05T21:43:28.637Z"}
{"moduleName":"TokenManager","level":"info","message":"Done init","timestamp":"2018-04-05T21:43:28.715Z"}
{"moduleName":"Config","level":"info","message":"Init","timestamp":"2018-04-05T21:43:28.715Z"}
{"moduleName":"Config","level":"info","message":"Using production services URL","timestamp":"2018-04-05T21:43:28.715Z"}
{"moduleName":"Download","level":"info","message":"Init","timestamp":"2018-04-05T21:43:28.715Z"}
{"moduleName":"EditorManager","level":"info","message":"Init","timestamp":"2018-04-05T21:43:28.731Z"}
{"moduleName":"Releases","level":"info","message":"Init","timestamp":"2018-04-05T21:43:28.731Z"}
{"moduleName":"EditorFolderScanner","level":"info","message":"0 out of 0 valid paths found in path: C:\\Program Files\\Unity\\Hub\\Editor","timestamp":"2018-04-05T21:43:29.169Z"}
{"moduleName":"customInstallLocation","level":"info","message":"Cannot scan custom location (no path set).","timestamp":"2018-04-05T21:43:29.169Z"}
{"moduleName":"LocatedEditorStorage","level":"info","message":"0 located editors found in storage","timestamp":"2018-04-05T21:43:29.169Z"}
{"moduleName":"EditorApp","level":"info","message":"Init","timestamp":"2018-04-05T21:43:29.169Z"}
{"moduleName":"Auth","level":"info","message":"Init","timestamp":"2018-04-05T21:43:29.169Z"}
{"moduleName":"LicenseClient","level":"info","message":"Init","timestamp":"2018-04-05T21:43:29.169Z"}
{"moduleName":"MachineService","level":"warn","message":"'wmic' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:43:29.700Z"}
{"moduleName":"App","level":"error","message":"Failed to start Unity Hub, reason: Error: Command failed: ipconfig /all\n'ipconfig' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:43:29.700Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: license.change","timestamp":"2018-04-05T21:55:39.021Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.opened","timestamp":"2018-04-05T21:55:39.037Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.create","timestamp":"2018-04-05T21:55:39.037Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.createTemp","timestamp":"2018-04-05T21:55:39.037Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: project.openedFromCloud","timestamp":"2018-04-05T21:55:39.037Z"}
{"moduleName":"RestEventRouter","level":"info","message":"adding route path: main-window.change","timestamp":"2018-04-05T21:55:39.037Z"}
{"moduleName":"HubSettings","level":"info","message":"{ cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n releasesRefreshInterval: 86400000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500 }","timestamp":"2018-04-05T21:55:40.115Z"}
{"moduleName":"AutoUpdater","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.115Z"}
{"moduleName":"AutoUpdater","level":"info","message":"Checking for hub updates","timestamp":"2018-04-05T21:55:40.115Z"}
{"moduleName":"TokenManager","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.115Z"}
{"moduleName":"AutoUpdater:EventHandler","level":"info","message":"Checking for update","timestamp":"2018-04-05T21:55:40.115Z"}
{"moduleName":"TokenManager","level":"info","message":"Done init","timestamp":"2018-04-05T21:55:40.177Z"}
{"moduleName":"Config","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.177Z"}
{"moduleName":"Config","level":"info","message":"Using production services URL","timestamp":"2018-04-05T21:55:40.177Z"}
{"moduleName":"Download","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.177Z"}
{"moduleName":"EditorManager","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.177Z"}
{"moduleName":"Releases","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.177Z"}
{"moduleName":"EditorFolderScanner","level":"info","message":"0 out of 0 valid paths found in path: C:\\Program Files\\Unity\\Hub\\Editor","timestamp":"2018-04-05T21:55:40.521Z"}
{"moduleName":"customInstallLocation","level":"info","message":"Cannot scan custom location (no path set).","timestamp":"2018-04-05T21:55:40.521Z"}
{"moduleName":"LocatedEditorStorage","level":"info","message":"0 located editors found in storage","timestamp":"2018-04-05T21:55:40.521Z"}
{"moduleName":"EditorApp","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.521Z"}
{"moduleName":"Auth","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.521Z"}
{"moduleName":"LicenseClient","level":"info","message":"Init","timestamp":"2018-04-05T21:55:40.521Z"}
{"moduleName":"MachineService","level":"warn","message":"'wmic' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:55:47.260Z"}
{"moduleName":"App","level":"error","message":"Failed to start Unity Hub, reason: Error: Command failed: ipconfig /all\n'ipconfig' is not recognized as an internal or external command,\r\noperable program or batch file.\r\n","timestamp":"2018-04-05T21:55:47.679Z"}

 

Just to help slim down the search through the log I noticed this:

This post:
https://superuser.com/questions/335...recognized-as-an-internal-or-external-command
Suggests that it could be something to do with the computers Path environment variable.

 

hmm...interesting. I'll take a look at the Path. For now we just installed the editor straight up, but I think Unity is trying to move to the hub and I actually do like the hub myself.

Thanks for the info.

 

Thanks for the response. I haven't had a chance to look at the link posted more in depth to see if it's a solution. We're a pretty small team, so we don't have an "admin". We just have computers on our network, and we have a network account. The computer in question is a bit older though, so perhaps a setting is messed up.

 

Try this guys.