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Question Unity Hub can't install Editor "Incomplete or corrupted download file"

Discussion in 'Unity Hub' started by Marvin_Wack, May 20, 2021.

  1. Marvin_Wack

    Marvin_Wack

    Joined:
    Sep 22, 2020
    Posts:
    6
    Hey guys,

    i can't get Unity hub to work correctly, i always get the same error.
    Things i've already tried:
    - Unchecking all Modules
    - Turning off Virus-/Firewall- and Networkprotection
    - Reinstalling Unity Hub
    - Testing on 3 different PC's on Win 8.1 and Win 10, and on Mac OSX 11.2.3
    - Setting a new location for installation
    - Running Unity Hub as Admin

    The installation of Unity Hub always went perfect but as soon as i try to download an Editor it fails

    Does anyone have a fix for this issue?

    Thanks in advance!
     
    morhun_EP likes this.
  2. Marvin_Wack

    Marvin_Wack

    Joined:
    Sep 22, 2020
    Posts:
    6
    EDIT: When i try to download the .exe via the link that i found in the log file the download always get's stuck at 1,1gb - so same as in Unity Hub
     
  3. Marvin_Wack

    Marvin_Wack

    Joined:
    Sep 22, 2020
    Posts:
    6
    EDIT: The same happens when i try to download the file on my mac
     
  4. morhun_EP

    morhun_EP

    Joined:
    May 11, 2021
    Posts:
    9
    Hi, which version are trying to install?
     
  5. morhun_EP

    morhun_EP

    Joined:
    May 11, 2021
    Posts:
    9
    Looks like Hub cannot download the whole file. I will try the Unity download archive instead.
     
  6. Marvin_Wack

    Marvin_Wack

    Joined:
    Sep 22, 2020
    Posts:
    6
    I tried different versions, mostly the latest LTS-Builds
     
  7. Marvin_Wack

    Marvin_Wack

    Joined:
    Sep 22, 2020
    Posts:
    6
    When i installed via the archive i couldn't get the Android-Build-Support to work properly because it was not installing all components. Do you know a possible fix for that?
     
  8. morhun_EP

    morhun_EP

    Joined:
    May 11, 2021
    Posts:
    9
    I used the full editor installer and didn't test Android. I suppose if you download "Unity Installer", it could help you.
     
  9. michelecipriani80

    michelecipriani80

    Joined:
    May 21, 2021
    Posts:
    10
    I tried today several time on BigSur (Intel) with Unity Hub Version 2.4.3.

    I gave the Unity Hub full disk access from Secuity & Privacy.

    I have 350GB of free space, it seems they aren't enough or it's (most probably) an installer bug.

    The Log:

    {"moduleName":"DownloadRequest","level":"warn","message":"[ 'Something went wrong while writing to the file of https://download.unity3d.com/download_unity/507919d4fff5/MacEditorInstaller/Unity-2020.3.8f1.pkg Error: ENOSPC: no space left on device, write Error: ENOSPC: no space left on device, write' ]","timestamp":"2021-05-21T15:19:03.833Z"}

    {"moduleName":"EditorDownloader","level":"warn","message":"[ 'Editor Downloader 2020.3.8f1: Failed to download the Editor, stopping all pending module downloads' ]","timestamp":"2021-05-21T15:19:03.834Z"}

    {"moduleName":"EditorDownloader","level":"warn","message":"[ 'Download error: Error: ENOSPC: no space left on device, write' ]","timestamp":"2021-05-21T15:19:03.834Z"}

    {"moduleName":"Download","level":"warn","message":"[ 'Editor downloader 2020.3.8f1 critical error, failed to download the Editor, warning the whole App' ]","timestamp":"2021-05-21T15:19:03.834Z"}

    {"moduleName":"Download","level":"warn","message":"[ 'Error: Error: ENOSPC: no space left on device, write' ]","timestamp":"2021-05-21T15:19:03.834Z"}

    {"moduleName":"DownloadsCluster","level":"info","message":"[ 'Download Cluster cluster-2020.3.8f1: Canceled' ]","timestamp":"2021-05-21T15:19:03.835Z"}

    {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Download 2020.3.8f1: Canceled' ]","timestamp":"2021-05-21T15:19:03.835Z"}

    {"moduleName":"DownloadManager","level":"warn","message":"[ 'Could not download from https://download.unity3d.com/download_unity/507919d4fff5/MacEditorInstaller/Unity-2020.3.8f1.pkg to /var/folders/pm/_q_lcqsj34s2mfzc0dhk291r0000gn/T/unityhub-b17eb400-ba46-11eb-a3f0-812fa31ba62e/Unity-2020.3.8f1.pkg Error: ENOSPC: no space left on device, write Error: ENOSPC: no space left on device, write' ]","timestamp":"2021-05-21T15:19:03.837Z"}


    I'm trying to manually download the .pkg file reported in the log file.
     
  10. michelecipriani80

    michelecipriani80

    Joined:
    May 21, 2021
    Posts:
    10
    No Luck
     

    Attached Files:

  11. morhun_EP

    morhun_EP

    Joined:
    May 11, 2021
    Posts:
    9
    You should go to the Download Archive page