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Unity Hub Ate My Unity Pro License...

Discussion in 'Unity Hub' started by blueteak, Mar 13, 2018.

  1. blueteak

    blueteak

    Joined:
    Feb 19, 2013
    Posts:
    140
    Installed Unity Hub on my PC with an existing Unity version installed 2017.3.1p1, Unity Hub asked for a license key (have one use PC and one on Mac), so I revoked my license on the already installed version and then added it into Hub. However Hub won't launch any Unity versions and when I try to put the key back into Unity 2017 it won't take it (Key already used).

    I have a Unity support ticket on it (#472186), which I submitted on Saturday at 1AM and still have heard nothing back on it (Tuesday 3PM EST). I really need that serial key to be usable to push out updates on Steam without Unity Splash Screen.

    Would love if someone at Unity could help me out with this.
     
    blueteak, Mar 13, 2018
    #1

  2. BorisMongeau

    BorisMongeau

    Unity Technologies

    Joined:
    Feb 24, 2017
    Posts:
    58
    Hi blueteak,

    Sorry for the delay, I'm getting you help for your problem, meanwhile can you send me your logs (in %APPDATA%\Unity Hub\logs) please?
     
    BorisMongeau, Mar 14, 2018
    #2

  3. blueteak

    blueteak

    Joined:
    Feb 19, 2013
    Posts:
    140
    Sorry, issue was on the desktop and traveling for GDC, I will send this when I return, however in trying to solve the problem I uninstalled and reinstalled Unity Hub, hopefully it didn't clear the logs.
     
    blueteak, Mar 18, 2018
    #3
    BorisMongeau likes this.