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Unity Hub - Activation system unavailable

Discussion in 'Unity Hub' started by PeppeJ2, Mar 5, 2019.

  1. PeppeJ2

    PeppeJ2

    Joined:
    May 13, 2014
    Posts:
    43
    Hello! I've had this issue for over a week where Unity Hub is complaining that the license activation system is offline. Not really sure what to do as there's not a lot of threads around the net with similar problems.

    Stuff I tried so far:

    0.1 Run as admin.
    1. Reinstalled completely, including deleting every folder related to Unity (I searched my computer with Everything)
    2. Made sure there's no "https_proxy" env-var.
    3. Removed all licensing files.
    4. Manual activation through Unity.exe - Note that normal unity works fine, but not Hub. When I did this Unity Hub wanted me to re-license, which then hung up on "Wait a moment" while validating.
    5. Tried logging in through multiple accounts.
    6. Made sure that the computer isn't behind a VPN.
    7. Using the "online help" link which ends up in a 404.

    I'm all out of ideas so I'm making this thread hoping someone has a fix that helps. Unless Unity is actually performing maintenance for well over a week (which I highly doubt).

    upload_2019-3-5_15-58-7.png
     
    Last edited: Mar 5, 2019
    PeppeJ2, Mar 5, 2019
    #1

  2. Deleted User

    Deleted User

    Guest

    The problem is stated in the error message "The licence activation system is temporarily unavailable while we perform scheduled maintenance on our servers.".
     
    Deleted User, Mar 5, 2019
    #2

  3. PeppeJ2

    PeppeJ2

    Joined:
    May 13, 2014
    Posts:
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    Well it's been like this for well over a week now. Looking at the Status Page there is no indication that they're performing any sort of maintenance. Plus I highly doubt that they would do maintenance for over a week.
     
    PeppeJ2, Mar 6, 2019
    #3

  4. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    Sorry for the inconvenience.
    Would you please report a bug with the hub bug reporter, and post the case number here. That way we can take a closer look into the logs
     
    afshinity, Mar 6, 2019
    #4

  5. PeppeJ2

    PeppeJ2

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    May 13, 2014
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    Reported, ID is 1134586
     
    PeppeJ2, Mar 7, 2019
    #5

  6. afshinity

    afshinity

    Unity Technologies

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    Jul 31, 2017
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    Our licensing team is looking into the issue.
     
    afshinity, Mar 8, 2019
    #6

  7. afshinity

    afshinity

    Unity Technologies

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    Jul 31, 2017
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    From the logs, it looks like your username on your windows machine has `&` in it, and that may cause the issue.
    I am working on repro steps and will report the bug for the next release.
     
    afshinity, Mar 8, 2019
    #7

  8. PeppeJ2

    PeppeJ2

    Joined:
    May 13, 2014
    Posts:
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    That's weird, I don't have any '&' character in my username. Windows username is simply "myname.surname". Maybe Hub is interpreting '.' as '&'?
     
    PeppeJ2, Mar 14, 2019
    #8

  9. PeppeJ2

    PeppeJ2

    Joined:
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    Posts:
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    Offline activation in Unity Hub Beta fixes this.
     
    PeppeJ2, Apr 3, 2019
    #9

  10. safaGH

    safaGH

    Unity Technologies

    Joined:
    Mar 12, 2019
    Posts:
    224
    Hello, can you please confirm if the online activation works as well ? Do you still experience the same issue with the licensing service ?
     
    safaGH, Apr 12, 2019
    #10

  11. mdJahin

    mdJahin

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    Apr 17, 2019
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    Same issue with me also.
     
    mdJahin, Apr 19, 2019
    #11

  12. mdJahin

    mdJahin

    Joined:
    Apr 17, 2019
    Posts:
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    I just downloaded unity hub 2 beta version and unity 2019.1.0f2 is working fine in unity hub 2 beta version
    I am very happy..............
     
    mdJahin, Apr 19, 2019
    #12
    safaGH likes this.

  13. eranewgames

    eranewgames

    Joined:
    Dec 19, 2017
    Posts:
    5
    upload_2019-4-23_14-27-50.png

    I created the license file. But


    But I cannot come into Unity already week!

    File make Unity_lic.ulf
    <Binding Key="5" Value=""/>

    But there is an empty field in it ..... Maybe this is the reason?
     
    eranewgames, Apr 23, 2019
    #13

  14. safaGH

    safaGH

    Unity Technologies

    Joined:
    Mar 12, 2019
    Posts:
    224
    Hi, Which version of the hub are you using please? And what license activation are you executing (manual/pro..)?
     
    safaGH, Apr 24, 2019
    #14