Bug Unity Hub 3.4.1 Cannot Activate Licenses

Personal license added (Free), but still alert "No active licenses To create and open projects, you need an active license."

How to fix it?






I try follow this -> https://support.unity.com/hc/en-us/...-manually-activate-my-license-inside-the-hub-

but not work same.

(Macbook work, but pc not work (Window 11) same user)

Code (CSharp):

1. {"timestamp":"2023-01-05T12:21:02.465Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n  [\n    'A problem occurred while trying to check for entitlements',\n    EntitlementsResponse {\n      messageType: 'ApiErrorResponse',\n      responseCode: 500,\n      responseStatus: 'An unexpected error occurred while processing the request'\n    }\n  ]\n]"}
2. {"timestamp":"2023-01-05T12:21:02.465Z","level":"error","moduleName":"LicenseService","message":"[\n  \"isLicenseValid: Failed to checkEntitlement for com.unity.editor.ui. Exception: TypeError: Cannot read properties of undefined (reading 'size')\"\n]"}
3. {"timestamp":"2023-01-05T12:23:41.386Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
4. {"timestamp":"2023-01-05T12:23:41.401Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
5. {"timestamp":"2023-01-05T12:23:41.401Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 1 entitlement groups' ]"}
6. {"timestamp":"2023-01-05T12:23:41.402Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'checkEntitlements: checking entitlements for: com.unity.editor.ui' ]"}
7. {"timestamp":"2023-01-05T12:23:41.414Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n  [\n    'A problem occurred while trying to check for entitlements',\n    EntitlementsResponse {\n      messageType: 'ApiErrorResponse',\n      responseCode: 500,\n      responseStatus: 'An unexpected error occurred while processing the request'\n    }\n  ]\n]"}
8. {"timestamp":"2023-01-05T12:23:41.415Z","level":"error","moduleName":"LicenseService","message":"[\n  \"isLicenseValid: Failed to checkEntitlement for com.unity.editor.ui. Exception: TypeError: Cannot read properties of undefined (reading 'size')\"\n]"}

{"timestamp":"2023-01-05T12:21:02.465Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n [\n 'A problem occurred while trying to check for entitlements',\n EntitlementsResponse {\n messageType: 'ApiErrorResponse',\n responseCode: 500,\n responseStatus: 'An unexpected error occurred while processing the request'\n }\n ]\n]"}
{"timestamp":"2023-01-05T12:21:02.465Z","level":"error","moduleName":"LicenseService","message":"[\n \"isLicenseValid: Failed to checkEntitlement for com.unity.editor.ui. Exception: TypeError: Cannot read properties of undefined (reading 'size')\"\n]"}
{"timestamp":"2023-01-05T12:23:41.386Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}
{"timestamp":"2023-01-05T12:23:41.401Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ]"}
{"timestamp":"2023-01-05T12:23:41.401Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 1 entitlement groups' ]"}
{"timestamp":"2023-01-05T12:23:41.402Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'checkEntitlements: checking entitlements for: com.unity.editor.ui' ]"}
{"timestamp":"2023-01-05T12:23:41.414Z","level":"warn","moduleName":"LicensingSdkService","message":"[\n [\n 'A problem occurred while trying to check for entitlements',\n EntitlementsResponse {\n messageType: 'ApiErrorResponse',\n responseCode: 500,\n responseStatus: 'An unexpected error occurred while processing the request'\n }\n ]\n]"}
{"timestamp":"2023-01-05T12:23:41.415Z","level":"error","moduleName":"LicenseService","message":"[\n \"isLicenseValid: Failed to checkEntitlement for com.unity.editor.ui. Exception: TypeError: Cannot read properties of undefined (reading 'size')\"\n]"}

 

Please report a bug from the Unity Hub tool as many other users are having the exact same issue.
I'm trying to fix this since a lot of Unity Hub 3.x versions and the only way that worked was to go back to Unity Hub 2.x versions and this is still not a full solution because the new EDITOR versions doesn't seem to recognize the license neither, I can only open old projects on Unity Hub 2.x so please report a bug.
On Unity Hub click on your account > Troubleshooting > Report a Bug

 

Now i can fix it by deleting all the unity hub related files in this following folder (Case window 11) -> Users -> {UserName} -> AppData
Local
LocalLow
Roaming

Delete all folders references with the old project.
Then delete the hub and reinstall it, then I can activate the license.

 

We are having the same issue. Hub version 3.4.1. Our development has come to a STOP! Thanks Unity! How can we downgrade to Unity Hub 2.x?? Please help. Thank you.

 

Try this:

1. Uninstall Unity Hub
2. Get and Install older Unity Hub Installer
3. Before Starting, Go to

   Unity Hub Install location / resources

   and delete .yml file.
4. Start Unity Hub.

https://web.archive.org/web/2019080....cloud.unity3d.com/hub/prod/UnityHubSetup.exe

 

Thank you very much. We were able to find an older version of Unity Hub that worked fine and got us back in business. The thing is, Unity Hub automatically updates itself to the new version whenever we restart it. Such a pain. Do NOT update unless I approve it or ask for automatic updates. I fear Unity has lost its way.

 

If you're behind a proxy server that inspects traffic you'll have to enable an environment variable. Not ideal and I'm looking for other options but its documented here. Unity Hub not working with Browser Login [Please Help] - Unity Forum

Regarding 3.3.0 you can stop it from auto-updating though I would say keep an eye on versions.
Locate the app-update.yml file in the Unity Hub\resources directory
Edit this line
url: https://public-cdn.cloud.unity3d.com/hub/prod
to
url: https://public-cdn.cloud.unity3d.com/hub/prod/noupdateforme

Effectively you're pointing the repo to a non functioning path and it won't give a peep about updates.

 

Having the same issue here, reverted to UnityHub 2.0.4, but still stuck on same error. This happened after upgrading Unity from 2019 to 2022.

 

This is the most straight forward method and actually works. Thanks

 

i can't find AppData but i tried delete everythink but nothink happend

 

I have the same issue on my new Mac after transferring Unity over via Migration Assistant. Also downloaded and reinstalled from there but made no difference. Dug around my user Library and deleted anything I could find related to Unity there and in Application Support and Preferences... still not fixed. Tried the sign out and sign back in shown in this other thread and still no luck. Going to see if I can dig up and old version of the hub to activate.

 

I posted the link to a 2.X version from archive.org in an earlier post.

 

It works. Thanks

 

Thanks to this post, the most helpful solution for me
Its second time, happen again after Hub auto-updated.

 

i cant active free personal license

 

I also appear to be having this issue on Unity Hub 3.4.1(linux.)

 

Just reformat the computer for about the dozenth time in the last 2 weeks because of Windows 11 .Net breaking Unity and got this...

FWIW I've had a license since 2015.

Oct 16, 2023 8amEST ish

 

Not sure what happened but this fixed it - TY!! I was about to pull my hair out for the 13th time.