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Unity Hub 2.0.4: not signed in at start but not really signed out either

Discussion in 'Unity Hub' started by Deleted User, Jul 23, 2019.

  1. Deleted User

    Deleted User

    Guest

    @AbrahamDUnity The following behaviour didn't happen in the previous versions of the Hub.

    Explanation: I shut off my computer every evening and restart it the morning after:
    • when I start Unity Hub for the first time the morning after I am apparently signed out.
    Capture.JPG

    • now, if I close the window (just the window, not the Hub from the tray) and just restart it, I am fully signed in. No need to click on Sign In and fill in the form.
    Capture_2.JPG
     
  2. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

    Joined:
    Jun 28, 2017
    Posts:
    431
    Hi @APSchmidt ,

    Thank you for reporting this! We've had some regressions related to cloud projects recently so it may be related to this. We'll look into it.
     
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  3. Deleted User

    Deleted User

    Guest

    Well, it didn't happen this morning, for whatever reason. I started Unity Hub and I was logged in. Go figure...
     
  4. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

    Joined:
    Jun 28, 2017
    Posts:
    431
    That's weird. We haven't been able to reproduce on our end either. If it ever reoccurs could you send us your logs via direct message? We may be able to identify the cause with recent logs.
     
  5. Deleted User

    Deleted User

    Guest

    I'll do it, if I don't forget. ;)
     
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  6. Maybe it happens only directly after restart and your WIFI/network isn't connected yet when you fire up the Hub?
    Also Hub only updates when you reopen from the tray as far I understand (at least many things get updated on that event).

    It happens to me all the time and not just with the Hub but with my browsers as well (working offline? questions FTW).
     
  7. Deleted User

    Deleted User

    Guest

    Nope, cannot be. I start Unity Hub after I start my browser, sometimes long after, always. ;)
     
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  8. Deleted User

    Deleted User

    Guest

    Btw, what logs, where? the latest info-log.json in "~\AppData\Roaming\UnityHub\logs"?
     
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  9. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

    Joined:
    Jun 28, 2017
    Posts:
    431
    Yes :)
     
  10. Deleted User

    Deleted User

    Guest

    It just happened this morning. I started the Hub, the message about my licence being up to date showed up but I'm not (apparently) logged in. The only thing I did was installing the latest version of Unity yesterday. After closing and restarting the window, I'm fully logged in.

    I'm sending you the latest log via DM. You're going to love it: 4,063 lines! :)

    Sans-titre-1.jpg

     
    Last edited by a moderator: Jul 27, 2019
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  11. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

    Joined:
    Jun 28, 2017
    Posts:
    431
    Deleted User likes this.
  12. Deleted User

    Deleted User

    Guest

    Hi, It just happened again with 2.1. but, this time, closing the window and reopening it is not enough, I have to sign in.
     
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  13. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

    Joined:
    Jun 28, 2017
    Posts:
    431
    We're tackling the issue right now. We'll update over the week.
     
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  14. Deleted User

    Deleted User

    Guest

  15. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

    Joined:
    Jun 28, 2017
    Posts:
    431
    Actually, I thought we were looking into it but it might be delayed a little bit. It's on our list but we're not on it right now. Sorry for the misinformation.
     
  16. Deleted User

    Deleted User

    Guest

    I just started the Hub and I'm signed off again; I won't sign in until you release the update.

    Signing in is a pain for me; I must look for my password each time because it's a long chain of letters and figures I cannot remember and the Sign In window has no "remember my password and username" option.
     
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  17. Deleted User

    Deleted User

    Guest

    This is happening again in both 2.2.1 and 2.2.2.