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Unity Hub 2.0.4 Cloud projects not showing

Discussion in 'Unity Hub' started by Mintonne, Jul 23, 2019.

  1. Mintonne

    Mintonne

    Joined:
    Aug 7, 2015
    Posts:
    306
    Hello,

    I just got invited to an organization and given access to a Unity Cloud project. I have reinstalled the Hub a few times, cleared Unity Hub folders from the Roaming folder, logging in several times and nothing.

    This is a client's project and I have not been able to start working on it for a day now.

    @Charles_Beauchemin, could you kindly look into this.

    In the meantime, is there a workaround to download a cloud project and start working?
     
    Mintonne, Jul 23, 2019
    #1

  2. charlesb_rm

    charlesb_rm

    Joined:
    Jan 18, 2017
    Posts:
    485
    Someone from the hub team will reply to you with things to look into. Stay tuned.
     
    charlesb_rm, Jul 23, 2019
    #2
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  3. Mintonne

    Mintonne

    Joined:
    Aug 7, 2015
    Posts:
    306
    I will.Thank you.
     
    Mintonne, Jul 23, 2019
    #3

  4. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

    Joined:
    Jun 28, 2017
    Posts:
    431
    Hi @Mintonne,

    Normally the cloud projects are loaded right after you log in. Right now, the only thing I might suggest is to try to log in to a 2018.x editor through the original launcher and see if the project is visible from there in the "In the Cloud" section of the recent projects. If the project is still not visible the issue might not be the Launcher/Hub. Has your client successfully shared this project with other team members? Can you see the new organization in your user account on the Unity dev dashboard?

    If this doesn't help resolve the issue please send me your Hub logs through direct message (don't upload them here please) and we'll have a look at the issue from up close.

    Thanks again for posting!
     
    AbrahamDUnity, Jul 23, 2019
    #4
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  5. Mintonne

    Mintonne

    Joined:
    Aug 7, 2015
    Posts:
    306
    Hey,

    I think you might be right. The issue might not be the Hub. The project is also not showing up on the 2018.x launcher.

    I am able to see the project on my dashboard.

    Annotation 2019-07-23 175144.png
    I can see the collab timeline and the different project assets.

    Annotation 2019-07-23 174748.png

    I was also able to export the project (I did not know that existed) from the dashboard, open it using the Hub and the project shows up on the Services tab linked to the correct organization and project.

    Annotation 2019-07-23 174848.png

    I created a test project and that was picked up just fine by the Hub.

    Annotation 2019-07-23 180157.png

    I will try to get a fresh invite. That might fix it.

    Thank you for the help.
     
    Mintonne, Jul 23, 2019
    #5
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  6. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

    Joined:
    Jun 28, 2017
    Posts:
    431
    Thank you for giving such a comprehensive response! I am sure it will benefit others :)

    Best,
     
    AbrahamDUnity, Jul 24, 2019
    #6
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  7. Mintonne

    Mintonne

    Joined:
    Aug 7, 2015
    Posts:
    306
    QUICK UPDATE

    Reactivating Unity Collab fixed it.
     
    Mintonne, Jul 24, 2019
    #7
    charlesb_rm and AbrahamDUnity like this.