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Feedback Unity Growth

Discussion in 'Unity Ads & User Acquisition' started by TobyKaos, Jan 30, 2023.

  1. TobyKaos

    TobyKaos

    Joined:
    Mar 4, 2015
    Posts:
    212
    Hello, My team have created a campaign Unity Growth since 2 weeks. We want to add fund for this campaign (about 1K$) but when we try to add funds then the popup tell us to contact support. Ok we have contacted support 2 weeks ago. We received one email tell us that the finance service will be advised .

    But what a bullshit. Nobody contact us after that, 2 weeks to launch a campaign. Will return to Facebook Ads if Unity does not want our money.
     
    TobyKaos, Jan 30, 2023
    #1

  2. JasmineS_Unity

    JasmineS_Unity

    Unity Technologies

    Joined:
    Aug 17, 2018
    Posts:
    41
    Hi, please provide the support ticket ID, we will notify the support agent to give an update.
     
    JasmineS_Unity, Jan 30, 2023
    #2

  3. TobyKaos

    TobyKaos

    Joined:
    Mar 4, 2015
    Posts:
    212
    Yes, it is #1462641 . It is not me directly that contact you, I am only a developer of the team.
     
    TobyKaos, Jan 30, 2023
    #3

  4. JasmineS_Unity

    JasmineS_Unity

    Unity Technologies

    Joined:
    Aug 17, 2018
    Posts:
    41
    Thanks for providing the ticket ID, the support agent has followed up on the ticket, please check.
     
    JasmineS_Unity, Jan 30, 2023
    #4

  5. TobyKaos

    TobyKaos

    Joined:
    Mar 4, 2015
    Posts:
    212
    Hello @JasmineS_Unity . We are always blocked on our ads campaign creation since 2 weeks.
    We WANT to add money. Not a lot, only 1K$ . What happens ? We are not a criminal organisation. We are game developers.
     
    TobyKaos, Feb 1, 2023
    #5

  6. JasmineS_Unity

    JasmineS_Unity

    Unity Technologies

    Joined:
    Aug 17, 2018
    Posts:
    41
    Hi, thanks for following up. Your organization should be able to add budget now.

    Sorry for the inconvenience. As explained in the ticket, the additional review is happening because some accounts and transactions are routinely reviewed as part of Unity’s standard due to a diligence process.
     
    JasmineS_Unity, Feb 1, 2023
    #6

  7. TobyKaos

    TobyKaos

    Joined:
    Mar 4, 2015
    Posts:
    212
    Ok I will inform our producer to try to add funds now. Thx
     
    TobyKaos, Feb 1, 2023
    #7

  8. TobyKaos

    TobyKaos

    Joined:
    Mar 4, 2015
    Posts:
    212
    Ok we have manage to add fund and prepare the campaign
     
    TobyKaos, Feb 3, 2023
    #8
    JasmineS_Unity likes this.