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Unity Games crash on startup

Discussion in 'Windows' started by ItZCalcium29, Mar 5, 2021.

  1. ItZCalcium29

    ItZCalcium29

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    Hi,
    Whenever I play a unity game on Steam. It comes up with a screen and the Unity crash logger and then closes.
    I've looked through the crash log for the game and it comes up with this error:
    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFDB75B9608)
    0x00007FFDB75B9608 (UnityPlayer) (function-name not available)

    Any help will be greatly appreciated.
    Callum
     
  2. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    Can you attach a .dmp file from the crash logs?
     
  3. ItZCalcium29

    ItZCalcium29

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    I'm unsure of what to do, the crash logs that I've been looking at are .txt documents and it won't let me attach them.
     
  4. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    Compress them to a zip file. It should let you attach those.
     
  5. ItZCalcium29

    ItZCalcium29

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    Here you go:
     

    Attached Files:

  6. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    The last line of the log contains this:

    A crash has been intercepted by the crash handler. For call stack and other details, see the latest crash report generated in:
    * C:/Users/Cal/AppData/Local/Temp/Kinetic Games/Phasmophobia/Crashes

    Can you send me the contents of that folder?
     
  7. ItZCalcium29

    ItZCalcium29

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    Here's everything from that folder.
     

    Attached Files:

  8. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    You're running a 5.5 year old graphics driver... did you try updating it? The crashes happen in the driver, not Unity.
     
  9. ItZCalcium29

    ItZCalcium29

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    I've tried to update it through Device Manager and then Windows settings, but the problem still occurs. If there is something else I have to download could you send me the link?
     
    Last edited: Mar 6, 2021
  10. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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  11. ItZCalcium29

    ItZCalcium29

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    When I click the "download now" button, nothing shows up in my downloads folder. I was wondering if that was normal?

    Edit: Nevermind, It's downloaded now. Thank you
     
  12. ItZCalcium29

    ItZCalcium29

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    When the installation software does the system check, it fails and says "This NVIDIA graphics driver is not compatible with this version of Windows. This graphics driver could not find compatible graphics hardware"

    I'm running on Windows 10 if that helps.

    However, I've tried to launch phasmophobia again and it's now working.
     
  13. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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  14. Darvydukas

    Darvydukas

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    Tautvydai, kaip galiu su tavim susisiekt? man crashina unity kai paleidziu zaidimus.
    Gat turi fb/insta?
     
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