Search Unity

  1. Unity support for visionOS is now available. Learn more in our blog post.
    Dismiss Notice

Bug Unity Editor Failing to Install

Discussion in 'Unity Hub' started by cypher64, Nov 9, 2021.

  1. cypher64

    cypher64

    Joined:
    Mar 13, 2015
    Posts:
    1
    I cannot install the Unity Editor. I've tried it via the old hub, the new hub, and also directly by downloading the install. When it gets to installing the editor it fails with "Access Denied", here are the logs. I am administrator on my machine. I own the file location where it is attempting to install. I am not sure what else to try, other than asking for more understanding into why this error is happening?

    {"level":"info","message":"[ 'trying to connect to the ipc server' ]","moduleName":"InstallerWinProcess","timestamp":"2021-11-09T02:50:31.393Z"}
    {"level":"debug","message":"[ 'connecting to IPC Server Unity-hubInstallServer' ]","moduleName":"UnityIPCClient","timestamp":"2021-11-09T02:50:31.393Z"}
    {"level":"debug","message":"[\n 'Validation strategy: {\"destination\":\"C:\\\\\\\\Unity\",\"destinationFilename\":\"UnitySetup64-2020.3.22f1.exe\",\"installerFilename\":\"UnitySetup64-2020.3.22f1.exe\",\"installerPath\":\"C:\\\\\\\\Users\\\\\\\\worth\\\\\\\\AppData\\\\\\\\Local\\\\\\\\Temp\\\\\\\\unityhub-1b989870-4105-11ec-8f63-3dc4948ad9b9\",\"installerSizeInBytes\":3001526272,\"type\":0,\"uid\":\"2020.3.22f1\",\"editorVersion\":\"2020.3.22f1\"}'\n]","moduleName":"InstallerWinProcess","timestamp":"2021-11-09T02:50:31.429Z"}
    {"level":"info","message":"[ 'Executing the Install Validation Strategy...' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.430Z"}
    {"level":"info","message":"[ 'Validating destination path permission for access...' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.431Z"}
    {"level":"debug","message":"[ 'Destination Path: C:\\\\Unity' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.431Z"}
    {"level":"info","message":"[ 'Destination Path check: Passed' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.437Z"}
    {"level":"info","message":"[ 'Validating available disk space on the partition.' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.438Z"}
    {"level":"info","message":"[ 'Required space: 3001526272 bytes / 2.8 GB...' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.438Z"}
    {"level":"debug","message":"[ 'Available disk Space: 296520544256 bytes' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.438Z"}
    {"level":"debug","message":"[ 'Available Disk Check: Passed' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.438Z"}
    {"level":"info","message":"[ 'Validating accessibility of installer...' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.438Z"}
    {"level":"info","message":"[\n 'Verifying read and write accessibility to installer source path: C:\\\\Users\\\\worth\\\\AppData\\\\Local\\\\Temp\\\\unityhub-1b989870-4105-11ec-8f63-3dc4948ad9b9\\\\UnitySetup64-2020.3.22f1.exe'\n]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.439Z"}
    {"level":"info","message":"[ 'Installer Accessibility Check: Passed' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.439Z"}
    {"level":"info","message":"[ 'Validating presence of an existing installation...' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.439Z"}
    {"level":"info","message":"[ 'Verifying installation type: EDITOR' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.439Z"}
    {"level":"info","message":"[ 'Verifying presence of an existing editor installation...' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.440Z"}
    {"level":"info","message":"[\n 'Verifying presence of an Editor binary in path: C:\\\\Unity\\\\2020.3.22f1\\\\Editor\\\\Unity.exe'\n]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.440Z"}
    {"level":"info","message":"[ 'Existing Editor Installation Check: Passed' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.440Z"}
    {"level":"info","message":"[ 'Validating file integrity (checksum)..' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.440Z"}
    {"level":"info","message":"[ 'Checksum value not supplied. Skipping Checksum' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.441Z"}
    {"level":"info","message":"[ 'Checksum check: Passed' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.441Z"}
    {"level":"info","message":"[ 'Overall validation result: Passed' ]","moduleName":"Disk Validation Strategy","timestamp":"2021-11-09T02:50:31.441Z"}
    {"level":"debug","message":"[ 'beforeEditorInstallation' ]","moduleName":"UnityInstallStepsWindows","timestamp":"2021-11-09T02:50:31.444Z"}
    {"level":"debug","message":"[ 'execInstaller' ]","moduleName":"UnityInstallStepsWindows","timestamp":"2021-11-09T02:50:31.444Z"}
    {"level":"debug","message":"[ 'installFromExe' ]","moduleName":"UnityInstallStepsWindows","timestamp":"2021-11-09T02:50:31.444Z"}
    {"level":"info","message":"[\n 'install C:\\\\Users\\\\worth\\\\AppData\\\\Local\\\\Temp\\\\unityhub-1b989870-4105-11ec-8f63-3dc4948ad9b9\\\\UnitySetup64-2020.3.22f1.exe /S /D=C:\\\\Unity\\\\2020.3.22f1'\n]","moduleName":"UnityInstallStepsWindows","timestamp":"2021-11-09T02:50:31.445Z"}
    {"level":"warn","message":"[\n Error: Command failed: \"C:\\Users\\worth\\AppData\\Local\\Temp\\unityhub-1b989870-4105-11ec-8f63-3dc4948ad9b9\\UnitySetup64-2020.3.22f1.exe\" /S /D=C:\\Unity\\2020.3.22f1\n Access is denied.\r\n \n at ChildProcess.exithandler (child_process.js:317:12)\n at ChildProcess.emit (events.js:315:20)\n at ChildProcess.EventEmitter.emit (domain.js:467:12)\n at maybeClose (internal/child_process.js:1048:16)\n at Process.ChildProcess._handle.onexit (internal/child_process.js:288:5) {\n killed: false,\n code: 1,\n signal: null,\n cmd: '\"C:\\\\Users\\\\worth\\\\AppData\\\\Local\\\\Temp\\\\unityhub-1b989870-4105-11ec-8f63-3dc4948ad9b9\\\\UnitySetup64-2020.3.22f1.exe\" /S /D=C:\\\\Unity\\\\2020.3.22f1'\n }\n]","moduleName":"UnityInstallStepsWindows","timestamp":"2021-11-09T02:50:42.169Z"}