Unity does not transfer money!! 370 USD Invoice (gone? sent to wrong bank account?) (No Response !!)

FRUSTRATING!

No Response for 4 days to my emails, so here I am writing this in hope any responsible guy will take a closer look.

From my feeling how Unity is managing their Invoices is just a disaster.
I am still waiting for my 370 Bucks to be transfered (+10 days in delay).




Invoice Date: 20.04.2016
According to Eva (who does not even write a full name in her signature, great, huh?) it was paid out on 17th May.

But Surprise Suprise, I have not received anything.

Thank you for your mail. Attached is the mail that we received on the 2oth of March. That invoiced was paid on the 12th of April. Since then we have received an invoice of 370 that was paid on the 17th of May. Your latest invoice of 436 will be paid at the end of June. Please let me know If this matches your information and let us know if there is anything missing that you would like to process now.


I wrote 3 emails back (two to her and one to the regular Invoice Email), so far no Response. 4 days passed. What a customer Service

I don't mind waiting little longer but provide some information.
This is just unacceptable.

Invoice Account is: kk88 in case anyone is actually willing to solve this problem.
Or ask me for Developers ID, I dont know if that is actually sensitive information or not.
I can send to you via PM.


For me how it looks like? They sent the money to the wrong bank account and no one wants to take the blame...


Long story short:
1st Invoice was paid ( I did receive the money on time, in fact even 2 days earlier)
2nd Invoice was paid ( but I have never received it, +10 days delay )
3rd Invoice (who knows what is going to be in June)

 

Is this your revenue through Unity Ads?
I'm interested to know how they will resolve this issue as I am considering using Unity Ads myself.

I hope you get your money soon.

 

yes, it's through Unity Ads. I dont use anything else in my game.

 

Day 5. No Response!

 

I'm sorry you're having problems but you'll need to stick to the support channels as I'm not sure the correct staff will ever find this post... I brought it up with Unity on mod slack just in case though.

Edit: it has been forwarded to the team, so just be patient at this point, thanks.

 

Today I got a response and an apology for the delay.

I was told that the the money was bounced back (rejected).
And now they are investigating why. (Since my bank details were for sure 100% correct, I am quite curious what will be the reason for this)


Thanks to everyone who was involved.
Let's see when they figure out the cause and send the money again.



/Just my two cents. Everything could be so much easier and more comfortable, if you guys implement normal Invoice formular and or a Invoice Ticket System like you can find it by nearly all others Ads Services.
Where you can see which Invoice is currently reviewed/processed/on hold/paid out etc.
This emailing is just stone-age-technologie and not worthy of Unity and since I am very familar with Enterprise Application I know this not even two weeks task for a single developer . . .

You could do so much better!

 

5 additional days passed and still no money received and no additional information received.

. . . 5 days should have been more than enough to figure out this problem.


FYI: A Wire Transfer within the EU takes 1 single business day. Therefore nothing has been sent on Thursday...


OMG UNITY!

If anyone would seriously rely on this money (paying rent, insurance, debt) he or she would be lost.

 

Have you asked your bank why it may have been rejected? might help push things along.

 

Yes, I did just before out of curiousity and I also got a quick response this time back from Eva and if I put both answers together it looks like this.

Unity (USD) (Finnland) (Bank) -> Exchange (USD-to-EUR) (Denmark) (Bank) -> MyBank (EUR) (Not in Denmark) (Bank)


And the money was rebounced by the Denmark Bank.


All I can do now is waiting.


Edit: Ah and it takes so long because the Denmark Bank does not response/replies faster, so in this case it is not even Unity's fault.

Oh boy....

 

I've raised your thread again with the moderator slack group and it's the best I can do, sorry. Is there a support email for this specific issue?

 

Wanna give a small Update for those who are curious.

Since the Bank in Denmark claims, they need additonal information from my Bank and my Banks claims they have never received any kind of message, the new approach was to send the money in EUR.


So we agreed that this and next invoice will be bundled together in total (~800 EUR) will be transfered on Thursday (so yesterday).

Unfortunatelly, I have no received anything yet (Friday).

This means, they had released the money Thursday evening/night/later afternoon, otherwise it must have been arrived today. EU Wire Transfer Takes 1 business Day! (Many dont know this)



Long story short:
If there is no money on Monday I will send another email to Unity.

 

Money arrived today early ~10am.

HALLELUJA!!




Thanks to everyone who helped me.