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Unity Detect Device profile install fails

Discussion in 'Unity Build Automation' started by SecretPotion, Feb 3, 2020.

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  1. SecretPotion

    SecretPotion

    Joined:
    Jan 12, 2015
    Posts:
    10
    Hi - as of mid last week, we cannot download our dev or ad hoc profiled devices to ios. When we attempt to download in safari, we are taken to the detect device page, which shows the prompt saying "This Website is trying to download a configuration profile Do you want to allow" - clicking allow immediately transitions to a dialog saying "Safari could not install a profile due to an unknown error". We have tried with both a new dev, and a new ad hoc profile. This is for an app that has been in development for some time, and on devices that have been able to install previous. One note: recently we had to renew our profiles as the certs associated with them were expiring, but we've done that before and never had such issues. Please advise if anyone has any ideas or if this is a known issue with build service.
     

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    SecretPotion, Feb 3, 2020
    #1
    maebius and flogskin like this.

  2. SecretPotion

    SecretPotion

    Joined:
    Jan 12, 2015
    Posts:
    10
    also - you can see what a log looks like of a device when it is failing device detection - I couldn't see anything very useful there, but maybe you folks at Unity build will?
     

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    SecretPotion, Feb 3, 2020
    #2
    flogskin likes this.

  3. flogskin

    flogskin

    Joined:
    Apr 18, 2018
    Posts:
    5
    I in same situation.
     
    flogskin, Feb 3, 2020
    #3
    hMark and SecretPotion like this.

  4. unity_z5Dxmf71eBxlYQ

    unity_z5Dxmf71eBxlYQ

    Joined:
    Oct 5, 2019
    Posts:
    3
    Unfortunately that message tends to pop up for pretty much any error. You mentioned that you recently changed profiles. It's it possible that the builds that won't install were built using the old profile? That's definitely one reason I've seen the "unknown error" pop up. If that is the issue there's a "Re-Sign" option that will sign the build with the latest profile.
     
    unity_z5Dxmf71eBxlYQ, Feb 3, 2020
    #4

  5. jacobgmartin

    jacobgmartin

    Joined:
    Sep 10, 2015
    Posts:
    37
    jacobgmartin, Feb 3, 2020
    #5

  6. unity_z5Dxmf71eBxlYQ

    unity_z5Dxmf71eBxlYQ

    Joined:
    Oct 5, 2019
    Posts:
    3
    Thanks for reporting this. We're currently looking into fixing it.
     
    unity_z5Dxmf71eBxlYQ, Feb 3, 2020
    #6

  7. flogskin

    flogskin

    Joined:
    Apr 18, 2018
    Posts:
    5
    Thanks for the fix. Installation was successful.
     
    flogskin, Feb 3, 2020
    #7

  8. SecretPotion

    SecretPotion

    Joined:
    Jan 12, 2015
    Posts:
    10
    Thanks! Working for us too.
     
    SecretPotion, Feb 4, 2020
    #8

  9. ollieblanks

    ollieblanks

    Unity Technologies

    Joined:
    Aug 21, 2017
    Posts:
    432
    This issue was caused by a recent change made to the Developer Dashboard. The change has now been rolled back and the issue should no longer be present.

    Apologies for the inconvenience this has caused.
     
    ollieblanks, Feb 4, 2020
    #9

  10. Gpl

    Gpl

    Joined:
    Apr 12, 2016
    Posts:
    1
    Hi, still present.
     
    Gpl, Mar 14, 2020
    #10

  11. Boolable

    Boolable

    Joined:
    Jun 28, 2015
    Posts:
    19
    I can confirme it's still present (it flashes a 404 page).
     
    Last edited: May 14, 2020
    Boolable, May 14, 2020
    #11

  12. Boab_Cinemataztic

    Boab_Cinemataztic

    Joined:
    Apr 24, 2017
    Posts:
    3
    This bug is back again!
    but also my ios devices was all not detected anymore :(
    also "Peter" send me a Updated Dahboard message, asking for feedback or questions with no feedback option
     
    Boab_Cinemataztic, May 14, 2020
    #12

  13. Imbatainment

    Imbatainment

    Joined:
    Jan 10, 2016
    Posts:
    7
    I have the same problem.
     
    Imbatainment, May 14, 2020
    #13

  14. dri_richard

    dri_richard

    Joined:
    Mar 10, 2017
    Posts:
    153
    Broken for us also. My team is reporting various issues with UCB today (in general, we can't install builds)
     
    dri_richard, May 14, 2020
    #14

  15. victorw

    victorw

    Unity Technologies

    Joined:
    Sep 14, 2016
    Posts:
    459
    Based on issues encountered I have talked to the dashboard team and got them to roll back the unified dashboard deploy. This issue was only present when attempting to install an iOS build directly from the build history. The workaround is to instead create and use a share link for installing iOS builds. In addition to the rollback we have a hotfix for this specific issue expected to go out later today.

    There was another thread on this subject with the workaround. Unfortunately threads without fixes always wind up with more visibility because of the forum commenting system - I'm going to lock this thread to hopefully reduce the risks of this happening again in future.
     
    victorw, May 14, 2020
    #15
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