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Question Unity dashboard won't let me see Ad Units page

Discussion in 'Unity Ads & User Acquisition' started by hydraxic, Sep 24, 2022.

  1. hydraxic

    hydraxic

    Joined:
    Mar 30, 2022
    Posts:
    2
    I'm trying to add ads into my game right now. I went to the monetization page on the Unity dashboard but every time I click the Ad Units page or any page under "Project Overview" it just redirects me back to the about page. upload_2022-9-23_22-22-47.png

    I tried pressing "Get Started" and it says the project was created successfully but nothing happens after that. I'm completely stuck right now.
     
  2. ongweili

    ongweili

    Joined:
    Sep 16, 2022
    Posts:
    3
    I am having this issue too, please help...
     
  3. gregdavies91

    gregdavies91

    Joined:
    Sep 25, 2022
    Posts:
    2
    Great, I thought it was just me. I did just update from legacy analytics to the current version but that didn't solve this problem. Could it be something to do with the fact that I signed up to the Unity Mediation and I am now on the waiting list?
     
  4. SamOYUnity3D

    SamOYUnity3D

    Unity Technologies

    Joined:
    May 12, 2019
    Posts:
    626
    This problem is caused by a configuration issue, and it won't happen with new projects now, we are currently working on it. For old projects with this issue, we can change the configuration for these projects manually, please kindly contact the Unity Ads Support team to do so. Sorry for the inconvenience caused.
     
  5. Kofiro

    Kofiro

    Joined:
    Feb 3, 2017
    Posts:
    33
    Sorry, I tried adding ads for a new project I am working on but this issue still exists.
     
  6. Nabeel_Kamboh

    Nabeel_Kamboh

    Unity Technologies

    Joined:
    Jun 22, 2021
    Posts:
    7
    do you hav an appid or project id we can take a look at?
    you can get the project id from the url after /projects/
    thanks
     
  7. Kofiro

    Kofiro

    Joined:
    Feb 3, 2017
    Posts:
    33
    Thanks for the response. Here's my project ID:

    69befcca-9f57-4bfa-b4a7-084b626914e6
     
  8. Kofiro

    Kofiro

    Joined:
    Feb 3, 2017
    Posts:
    33
    Hello Nabeel,
    I contacted the Unity Service Support team and the issue has been resolved.

    Thanks for the help anyway. I appreciate it.
     
  9. sidangusf

    sidangusf

    Joined:
    Jan 2, 2021
    Posts:
    4
    what did they help? could you please share?
     
  10. Kofiro

    Kofiro

    Joined:
    Feb 3, 2017
    Posts:
    33
    I don't really remember but try contacting the Unity Service Support team, I am sure they will help you out.
     
  11. www_3dart_es

    www_3dart_es

    Joined:
    May 24, 2013
    Posts:
    219
    At this date the problem persists. I want to update my games since long time ago due to PlayStore policies and didn´t find it...I was getting crazy...

    Thanks for the info, I will contact them.
     
  12. www_3dart_es

    www_3dart_es

    Joined:
    May 24, 2013
    Posts:
    219
    I got it, in the button that says "set mediation partner", I selected "I plan to use mediation", and after it, I selected "I only plan to use Unity Ads" and press "OK".

    Now it shows Ad Units.