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Resolved Unity crashes on play due to License

Discussion in 'Windows' started by e01100111e, Aug 17, 2020.

  1. e01100111e

    e01100111e

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    Hello,

    Since I updated my Unity to 2019.4.81f, Unity freezes when I play the game on editor and even when I make little changes on prefabs, scripts etc. I checked the editor log and it's full of this:

    [Licensing::Module] License is not active (com.unity.editor.ui). HasEntitlements will fail.
    [LicensingClient] ERROR Failed to send request while resolving entitlements

    I downgraded my Unity Hub, checked my license which is valid, but this still happens. I'd really appreciate if anyone shows me the way out.

    Thanks in advance
     
    e01100111e, Aug 17, 2020
    #1

  2. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    Hey, I asked our licensing team to chime in and help troubleshoot this. This shouldn't be happening.
     
    Tautvydas-Zilys, Aug 17, 2020
    #2
    e01100111e likes this.

  3. Amir_AZNK

    Amir_AZNK

    Unity Technologies

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    Hi,

    Would it be possible that you provide logs files:

    - Editor.log file (which I assume you know where to find it)
    - Unity.Licensing.Client.log file. %LOCALAPPDATA%\Unity\Unity.Licensing.Client.log

    Before doing that please close all the Unity applications, Editor and HUB (even from the taskbar)
    And then start opening HUB and then your project and then collect your logs please.
     
    Amir_AZNK, Aug 17, 2020
    #3
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  4. e01100111e

    e01100111e

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    Hello!

    I did as you said, here are the files.

    Thank you for quick reply!
     

    Attached Files:

    e01100111e, Aug 17, 2020
    #4

  5. e01100111e

    e01100111e

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    Hmm, what I noticed is that after closing and opening the project, editor log is cleaned and there is no error.

    After every crash I force quit the app and launch again, it works normal for a while. However, it repeats after I spend some time and work on the project and I don't to anything particular that may cause this.

    EDIT: It crashed again and I'm sending the new Editor Log
     

    Attached Files:

    Last edited: Aug 17, 2020
    e01100111e, Aug 17, 2020
    #5

  6. Amir_AZNK

    Amir_AZNK

    Unity Technologies

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    Hi Again,

    Thanks for providing the log files.
    Out of curiosity, Do you connect to a VPN? This is one of the most probable reasons that MAC address changes.

    In your client log file there are some logs showing that MAC address is not valid.

    Code (CSharp):
    1. 2020-08-17 22:06:30.521 - WARN  - Unity.Licensing.EntitlementResolver.ContextBoundDataExtensions || The following fields of your context don't match:
    2.    Legacy.MachineBinding5: License value (54:e1:ad:16:c6:b5) != Current context (c8:3d:d4:a8:9e:71)
    Also I see a crash in the log file! I will take a look at it.
     
    Amir_AZNK, Aug 18, 2020
    #6

  7. e01100111e

    e01100111e

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    Heya,

    No I’m not using VPN

    Thanks for your help! It’s really frustrating
     
    e01100111e, Aug 18, 2020
    #7

  8. e01100111e

    e01100111e

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    this thread is forgotten! :(
     
    e01100111e, Aug 21, 2020
    #8

  9. efah

    efah

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    i have this problem too. well still no solution i guess..
     
    efah, Aug 24, 2020
    #9

  10. e01100111e

    e01100111e

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    I found a temporary solution by going task manager -> unity project -> killing "unity.licensing.client" thing and there will be a pop-up from unity, just close it from X.

    I have to do this like 999 times a day
     
    e01100111e, Aug 28, 2020
    #10

  11. Amir_AZNK

    Amir_AZNK

    Unity Technologies

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    Hi

    I am glad that you could at least find a workaround.

    Sorry for this inconvenience, we found a bug where Editor and Client lose their connection, in certain cases connection reestablishment fails. The fix is coming to 2020.1 version first and then to 2019LTS version.

    On the other hand until the fix is put in place, it would be great if you could find a main reason behind the reason why Editor and Client loose their connection on your machine. Knowing the exact reason also help us make Unity more robust.

    Best regards,
    Amir
     
    Amir_AZNK, Aug 28, 2020
    #11

  12. e01100111e

    e01100111e

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    I'm really tired of it, I have deadlines and this crash is really frustrating and time consuming. I did everything on my end to check the connection or if there's something that affects this connection loss. I didn't have this kind of problem on previous versions at all and nothing has changed on my computer since then.
     
    e01100111e, Aug 29, 2020
    #12

  13. cakeslice

    cakeslice

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    I also have this problem in 2019.4.9f1

    Unity.Licensing.Client.log tells me the MAC address is different

    If I disable the "vEthernet (Default Switch)" adapter in the Network Adapters (Windows) for some reason it it starts working

    But everything else in the system works great with this adapter except Unity and the adapter is part of HyperV which I need for other applications.
     
    cakeslice, Sep 4, 2020
    #13
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  14. Ryiah

    Ryiah

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    Three days is hardly forgotten.
     
    Ryiah, Sep 4, 2020
    #14

  15. e01100111e

    e01100111e

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    e01100111e, Sep 4, 2020
    #15