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Feedback Unity costumer service doesn't respond for 3 weeks

Discussion in 'General Discussion' started by hgulgen, Jan 5, 2021.

  1. hgulgen

    hgulgen

    Joined:
    Nov 29, 2016
    Posts:
    54
    I just want to ask why unity customer service responds very slow? I just want to ask a simple question about unity plus service. I made a mistake and activated my subscription in old wrong organization. I just email to unity customer service and not respond for 3 weeks.I understand covid 19 problems but This is long time anyway. I paid for this service, and I can not use it for long time.

    Anyone can help to move my subscription to another organization ?
     
  2. hgulgen

    hgulgen

    Joined:
    Nov 29, 2016
    Posts:
    54
    Ok. Unity team reach me and they will try to solve my problem thanks. I can not move my subscription to another organization from admin panel. Maybe this feature can be add to admin panel.
     
    Joe-Censored likes this.
  3. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

    Joined:
    Jul 25, 2013
    Posts:
    10,678
    Xmas and new year holidays probably.
     
    angrypenguin and Joe-Censored like this.
  4. Joe-Censored

    Joe-Censored

    Joined:
    Mar 26, 2013
    Posts:
    11,847
    This ^^^

    The tech industry in general is notorious for pretty much every company running on a skeleton crew from the 2nd week of December until the 2nd week of January.