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Unity Collaborate Authorization

Discussion in 'Unity Collaborate' started by grcool, Jul 10, 2020.

  1. grcool

    grcool

    Joined:
    Dec 21, 2012
    Posts:
    5
    Every 1-2 days Unity Collaborate shows message that I need to log in (it uses Chrome WebView in Editor). When it happens all my Chrome based browsers delete cookies and saved passwords. It's driving me crazy.
    Am I the only one suffering from this problem?
     
    grcool, Jul 10, 2020
    #1

  2. Ryan-Unity

    Ryan-Unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @grcool, the next time this happens could you take a screenshot of it and share it here please? Are you signed out of the Unity Editor as well when this happens or just Collaborate?
     
    Ryan-Unity, Jul 10, 2020
    #2

  3. grcool

    grcool

    Joined:
    Dec 21, 2012
    Posts:
    5
    Hello! Thank you for answer. It happens everywhere, but it is definitely not fault of Unity. Today a was logged out everywhere without Unity starting. It looks like some software changes "some system ID" used in password/cookie decryption, so chromium-based software can't decrypt data saved with previous "some system ID"


    upload_2020-7-12_12-51-45.png upload_2020-7-12_12-52-7.png
     
    grcool, Jul 12, 2020
    #3

  4. Ryan-Unity

    Ryan-Unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Thank you for providing the screenshots. When you say that you were "logged out of everywhere", are you referring to non-Unity applications and websites too? If that's the case then have you tried clearing the cache in your browser to see if that helps? If that doesn't help then I would ask that you open a Support Ticket so that we can better assist with debugging this issue. You can do that by doing the following:

    1. Navigate to project on the Developer Dashboard.
    2. Select Collaborate > Support from the left hand menu.
    3. Click on Open a Ticket and fill out the support form.
     
    Ryan-Unity, Jul 13, 2020
    #4