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Unity Collaborate, Asset Store, and "Services" tab is completely black

Discussion in 'Unity Collaborate' started by RREntertainment, Jul 30, 2019.

  1. RREntertainment

    RREntertainment

    Joined:
    Feb 17, 2017
    Posts:
    3
    Hello,

    As the article headline reads, I'm in a bit of a conundrum. I recently purchased a new asset on the asset store through the browser. When I tried to open up my project to import/install it, all network features are met with a blank, black screen. I have absolutely no clue as to why and am not sure how to fix it.



    https://imgur.com/lscqCJX

    Any help would be greatly appreciated.

    Cheers,

    -Rumrunner Entertainment
     
    RREntertainment, Jul 30, 2019
    #1

  2. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @RREntertainment, try deleting the contents of the following folder:
    (Windows) AppData\LocalLow\Unity/cache
    (Mac) <username>\Library\Unity\cache

    Then restart Unity. Let me know if that helped resolve your issue.
     
    Ryan-Unity, Jul 30, 2019
    #2

  3. matheus_inmotionvr

    matheus_inmotionvr

    Joined:
    Oct 3, 2018
    Posts:
    63
    I have the same problem and the fix above did not fix it. Anyone else?
     
    matheus_inmotionvr, May 12, 2022
    #3

  4. HanumanthuReddy

    HanumanthuReddy

    Joined:
    Jun 15, 2021
    Posts:
    6
    @matheus_inmotionvr Did you find a solution? I just got this issue and am not sure what to do.
     
    HanumanthuReddy, Jun 12, 2022
    #4

  5. matheus_inmotionvr

    matheus_inmotionvr

    Joined:
    Oct 3, 2018
    Posts:
    63
    Unfortunately, no. I ended up changing the values manually in the asset files (Unity Cloud Diagnostics). The UI just didn't work.
     
    matheus_inmotionvr, Jun 13, 2022
    #5

  6. hiroller

    hiroller

    Joined:
    Oct 1, 2022
    Posts:
    1
    facing the same issue. please update if you find the solution.
     
    hiroller, Oct 1, 2022
    #6

  7. ValeryNikulina

    ValeryNikulina

    Unity Technologies

    Joined:
    Oct 26, 2020
    Posts:
    138
    Hi,

    Could you please provide screenshot of this behaviour?
     
    ValeryNikulina, Oct 10, 2022
    #7

  8. juliens137

    juliens137

    Joined:
    Oct 2, 2017
    Posts:
    26
    I'm having this as well
     

    Attached Files:

    juliens137, Dec 22, 2022
    #8
    sean244 likes this.