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Bug Unity Cloud Build has some issue

Discussion in 'Unity Build Automation' started by apprenticegc, Nov 10, 2021.

  1. apprenticegc

    apprenticegc

    Joined:
    Apr 21, 2012
    Posts:
    25
    My past few builds were either

    - being canceled automatically,
    - showing the message at the end "An internal Unity Cloud Build error has occurred (Unexpected termination of the channel). The Unity Cloud Build team is addressing this issue, and this build can be restarted if needed."
    - starting to prepare the build environment for over an hour

    But I check the service status, it is all green. I am just wondering what is going on? Is anyone else experiencing same issue as I am?
     
    apprenticegc, Nov 10, 2021
    #1

  2. Hinuko

    Hinuko

    Joined:
    May 13, 2017
    Posts:
    7
    Same issue here.
     
    Hinuko, Nov 10, 2021
    #2

  3. duncan_unity448

    duncan_unity448

    Joined:
    Apr 12, 2020
    Posts:
    1
    Same here
     
    duncan_unity448, Nov 10, 2021
    #3

  4. lucianvartolomei

    lucianvartolomei

    Joined:
    Oct 22, 2018
    Posts:
    23
    we're having the same issue... the nightly builds were all canceled, and the new manual ones from today all get canceled after around 30 minutes of building
     
    lucianvartolomei, Nov 10, 2021
    #4

  5. metabunity

    metabunity

    Joined:
    Aug 18, 2020
    Posts:
    3
    Same issue here. has happened multiple times across multiple projects. From my perspective in coincided a notification of a new version of dashboard.
     
    metabunity, Nov 10, 2021
    #5

  6. cyanryanlion

    cyanryanlion

    Joined:
    Feb 17, 2020
    Posts:
    20
    Same here. I'm using cloud build with collab and it's always getting cancelled automatically.

    My other project using cloud build with git however seems to work ok. So I'd guess it's something related to cloud build trying to check out the project from collab. Logs don't contain anything useful e.g. "Error loading logs; logs unavailable for this project & build."
     
    cyanryanlion, Nov 10, 2021
    #6

  7. ZO5KmUG6R

    ZO5KmUG6R

    Joined:
    Jul 15, 2010
    Posts:
    490
    I'm also running into the same issues in cloud build. A bit disappointing that this is the second time this year cloud build has had major issues lasting 24h or more, and the status page has been green both times. Makes me wonder if Unity has any kind of internal monitoring for cloud build.
     
    ZO5KmUG6R, Nov 10, 2021
    #7

  8. unity-tuesday

    unity-tuesday

    Unity Technologies

    Joined:
    Aug 2, 2016
    Posts:
    42
    Hi all,

    Thanks for raising this issue! We ran into an unexpected period of temporarily degraded service due to a sudden update of one of our dependencies, causing some builds to cancel automatically or get stuck; this happened during the middle of the night for most of the dev team, and didn't trip any notifications that we would want to get in such an event.

    Hopefully, we'll be able to use this problem to improve our notification processes internally so that we can help out more efficiently as well as update our status page to let you know when we're on it.

    That said, the update was rolled back, and our builders are catching up now. Please send us a report under Help and Support in the Dashboard if you continue to hit a block here! ♥
     
    unity-tuesday, Nov 10, 2021
    #8

  9. lucianvartolomei

    lucianvartolomei

    Joined:
    Oct 22, 2018
    Posts:
    23
    Thank you, it works now. Good to see a timely reply and the problem solved.
     
    lucianvartolomei, Nov 11, 2021
    #9

  10. cyanryanlion

    cyanryanlion

    Joined:
    Feb 17, 2020
    Posts:
    20
    Can also confirm it's working for me again as well. Thank you!
     
    cyanryanlion, Nov 12, 2021
    #10