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Unity build on Steam shuts down immediately for some users

Discussion in 'Editor & General Support' started by eyalfx, Jan 4, 2019.

  1. eyalfx

    eyalfx

    Joined:
    Oct 8, 2010
    Posts:
    108
    We've released a game on steam and while 95% seems to have no issues, we are getting some reports that the app launch and quits right away.
    The output_log.txt from these users is very different than what we are getting when the game does launch.
    Here's an example of an output_log.txt when the app quits right away:

    Mono path[0] = 'C:/Program Files (x86)/Steam/steamapps/common/SinVR/SinVR_Data/Managed'
    Mono path[1] = 'C:/Program Files (x86)/Steam/steamapps/common/SinVR/SinVR_Data/Mono'
    Mono config path = 'C:/Program Files (x86)/Steam/steamapps/common/SinVR/SinVR_Data/Mono/etc'
    PlayerConnection initialized from C:/Program Files (x86)/Steam/steamapps/common/SinVR/SinVR_Data (debug = 0)
    PlayerConnection initialized network socket : 0.0.0.0 55308
    Multi-casting "[IP] 192.168.0.10 [Port] 55308 [Flags] 3 [Guid] 3143620835 [EditorId] 3944661 [Version] 1048832 [Id] WindowsPlayer(Armandra-PC) [Debug] 1" to [225.0.0.222:54997]...
    Waiting for connection from host on [0.0.0.0:55308]...
    Timed out. Continuing without host connection.
    Started listening to [0.0.0.0:55308]
    Using monoOptions --debugger-agent=transport=dt_socket,embedding=1,defer=y,address=0.0.0.0:56835
    PlayerConnection already initialized - listening to [0.0.0.0:55308]
    Player data archive not found at `C:/Program Files (x86)/Steam/steamapps/common/SinVR/SinVR_Data/data.unity3d`, using local filesystem

    Here's an example of an output_log.txt when the app does work ( I only copied the beginning of the output_log.txt)

    Initialize engine version: 5.6.0f3 (497a0f351392)
    GfxDevice: creating device client; threaded=1
    Direct3D:
    Version: Direct3D 11.0 [level 11.0]
    Renderer: NVIDIA GeForce GTX 970 (ID=0x13c2)
    Vendor: NVIDIA
    VRAM: 3992 MB
    Driver: 24.21.13.9907
    Begin MonoManager ReloadAssembly
    Platform assembly: D:\SteamLibrary\steamapps\common\SinVR\SinNoVR_Data\Managed\UnityEngine.dll (this message is harmless)
    Loading D:\SteamLibrary\steamapps\common\SinVR\SinNoVR_Data\Managed\UnityEngine.dll into Unity Child Domain
    Platform assembly: D:\SteamLibrary\steamapps\common\SinVR\SinNoVR_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)
    Loading D:\SteamLibrary\steamapps\common\SinVR\SinNoVR_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain
    Platform assembly: D:\SteamLibrary\steamapps\common\SinVR\SinNoVR_Data\Managed\Assembly-CSharp.dll (this message is harmless)
    Loading D:\SteamLibrary\steamapps\common\SinVR\SinNoVR_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
    Platform assembly: D:\SteamLibrary\steamapps\common\SinVR\SinNoVR_Data\Managed\Assembly-UnityScript-firstpass.dll (this message is harmless)
    Loading D:\SteamLibrary\steamapps\common\SinVR\SinNoVR_Data\Managed\Assembly-UnityScript-firstpass.dll into Unity Child Domain
    Platform assembly: D:\SteamLibrary\steamapps\common\SinVR\SinNoVR_Data\Managed\Assembly-UnityScript.dll (this message is harmless)
    Loading D:\SteamLibrary\steamapps\common\SinVR\SinNoVR_Data\Managed\Assembly-UnityScript.dll into Unity Child Domain
    Platform assembly: D:\SteamLibrary\steamapps\common\SinVR\SinNoVR_Data\Managed\UnityEngine.UI.dll (this message is harmless)

    Any idea?
    Thanks.

    Unity5.6.0f3
     
  2. JeffDUnity3D

    JeffDUnity3D

    Joined:
    May 2, 2017
    Posts:
    14,446
    Looks like it starts out with network issues. Perhaps the problem users are on a VPN, or running other firewall or security apps?
     
  3. eyalfx

    eyalfx

    Joined:
    Oct 8, 2010
    Posts:
    108
    We asked the users and they all confirmed that it's not a VPN, Anti-virus or Firewall issue. I wonder if the app launches with no graphics since I don't see the initialization of the rendering pipeline. How is it that the first part of the log file is not in their log file?

    Initialize engine version: 5.6.0f3 (497a0f351392)
    GfxDevice: creating device client; threaded=1
    Direct3D:
    Version: Direct3D 11.0 [level 11.0]
    Renderer: NVIDIA GeForce GTX 970 (ID=0x13c2)
    Vendor: NVIDIA
    VRAM: 3992 MB
    Driver: 24.21.13.9907