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Unity Asset Store Publisher Account

Discussion in 'Editor & General Support' started by Studio_Akiba, Aug 24, 2014.

  1. Studio_Akiba

    Studio_Akiba

    Joined:
    Mar 3, 2014
    Posts:
    1,421
    I uploaded my first product to the Unity Asset Store today, expecting to login to the publishers area(https://publisher.assetstore.unity3d.com/) but it would not recognise either my publisher username or regular username, I can login to the regular Asset Store page and login with my regular account, but I also cannot access my Publisher account or my submitted asset through unity as it will not let me login.
    I never received any confirmation about my Publisher account through an email and may not even be able to do anything.
    I cannot get in contact with Unity directly because I cannot find any support email, so I was hoping someone on the forums would be able to help me with this, I need to be able to access this, otherwise as far as I am concerned, Unity have just taken a product I spent a long time on.

    Any and all help is greatly appreciated.
     
  2. Dustin-Horne

    Dustin-Horne

    Joined:
    Apr 4, 2013
    Posts:
    4,568
    Your login is the email address you registered with.
     
  3. Eric5h5

    Eric5h5

    Volunteer Moderator Moderator

    Joined:
    Jul 19, 2006
    Posts:
    32,401
    http://unity3d.com/contact

    --Eric
     
  4. Studio_Akiba

    Studio_Akiba

    Joined:
    Mar 3, 2014
    Posts:
    1,421
    I have managed to login, but it has been 5 days since I submitted my product, and it is still sitting under pending, any advice?
     
  5. Eric5h5

    Eric5h5

    Volunteer Moderator Moderator

    Joined:
    Jul 19, 2006
    Posts:
    32,401
    That's normal, especially with Unite going on lately so things are backed up.

    --Eric
     
  6. Dustin-Horne

    Dustin-Horne

    Joined:
    Apr 4, 2013
    Posts:
    4,568
    My latest submission took over a week. It's normal. I don't mind as it shows that at least some quality control is happening.