Unity Asset Server won't start.

I have been using the asset server for a while with no problems, running it locally on my development machine. After booting up today it refuses to start.

Trying to start it from the controller gives the error "Could not start server. Cannot start service Unity Asset Server on computer '.'.".

Trying to start the service manually from "Computer Management" gives me the error "Windows could not start the Unity Asset Server service on Local Computer. Error 1069: The service did not start due to a logon failure.".


When I booted my computer today there was some update from Windows Update, but I didn't pay attention to what it was.

Techincal specs: Unity 3 Pro (with asset server license), Windows 7 (64 bit).

I haven't made any system changes recently except for that windows update this morning (and certainly nothing related to Win7 users). However I rarely reboot my development machine, so theoretically the error could have snuck in sometime in the past week or so (although the asset server worked fine before the reboot). I did lower the UAC settings a while back, but I'm certain I rebooted afterwards and have been using the asset server since.

I am wondering if re-installing the asset server would fix this, but I don't really want to experiment with that unless I know a 100% safe way to backup the asset server data.

 

The asset server is just a postgresql database, so do a google search for something like "postgresql error 1069 windows" and you'll find a bunch of stuff. The most likely reason is that there is a problem with the user or password that the service is trying to start as. Double check those in the service settings.

 

Thanks for the quick response. In the "properties" dialog for the service it was set to run as user ".\unitysrv" or something like that. Changing it to "Local System" seems to fix it.

(makes we wonder how it managed to work in the first place though)

 

I am getting the same issue.
However when I switch the user to Local System and start the service, a window pops up saying the service started then stopped.

When I start the AS from its gui it times out again.

@Sproket, how did you start the service after switching the login to local?

 

To get the AS installing correctly (if the install fails you won't be able to start it), ensure that you login on the expected account ie UnitySrv and install it from within there.

This interestingly works and so will it do after that point

 

I re-installed in Administrator because there was no unitysrv user, the install created a Unity Asset Server user automatically and reset logon to ./unitysrv

it still doesn't work

Sproket, can you outline the steps that allowed you to make the AS function again.

Is there anyone at Unity left to provide support on the Asset Server, it feels abandoned.

 

you must create a UnitySrv user, because unity will ALWAYS run from that one. yet the problem is that the setup does not work commonly and it can not register itself correctly against it when not on it.
I've on the official thread to AS2 mentioned the steps but from what I recall:

Create UnitySrv user with admin rights
login to it and install AS2
Switch back to administrator and feel free to remove the admin rights again
be happy

bit annoying and hard to believe that this many months were not enough to fix a trivial bug.

 

Thanks !

But It seems that I have another problem, something with the database.

I do a fresh install in unitysrv, removing the old database folder (and packing it 7z style)
the server starts no problem
i stop the server and unpack the old database
the server won't start

I tried changing the credential of the old database but unitysrv and administrator already have "allow all"

Finally no log is created when the AS does not start.

 

Another one :

role "unitysrv" does not exist



PS: I think MS made authentication and user creation more strict, that's what broke the AS.

 

I finally got rid of the database and redid it, it all works well now

still, $500 for this ... it's a lot for something that doesn't work reliably (and with zero support)

 

you don't pay $500 for the asset server, that part is actually free ... you pay $500 per seat that wants to use it ...

but I agree that the progress and support is horrible for the AS

 

yeah yeah same difference, what good is a client if the server is difficult

the creating the user didn't work on the old database, only worked on a brand new one

 

the server itself is not that difficult. the problem is that although the problems with the windows install were reported very early it didn't get fixed.

also, what do you mean with old database? potentially an AS 1 one?

 

Problems leading to corruption possibly ?

AS1 database, maybe, it was created on 1/21/2010

 

I had the same problem when I rebooted today. I am running Win 7 Pro x64 with SP1 installed and had no updates pending and am running as a domain user. Running Unity Asset Server 2.0.1f1_33964.

I opened up Computer Management console (compmgmt.msc) and noticed that the unitysrv user's properties had "User must change password at next logon" checked and "Password never expires" was not checked. I set the password for the unitysrv user to the admin password of the Asset Server and checked "Password never expires".

This allowed me to start the server with no problems again!

 

That worked perfectly! Thanks Frank84!

 

Best first post ever award goes to Frank84!

 

Thanks Frank84

 

Amazing tip, thanks a lot!!!

 

HI Frank84 and thread watchers...

I (sadly) have the asset server installed on a Windows Vista Home Premium machine.
This does not give me access to the user management from the computer management... nor to gpedit.msc, which seems to be required to add the snap-in...

Any ideas how to edit non-user account passwords (and set to not expire) on Vista Home Premium ?

Cheers


Peter

 

Replying to my own post...

If you cannot find the GUI for managing non-user accounts, try this

Open the Windows Vista command line (not tested on anything except Windows Vista Home Premium)

Use the 'net user' command to make the changes exactly as suggested by Frank84 (thank you Frank!)

REM Replace PASSWORD_HERE with your asset server admin password


C:\Windows\system32>net user unitysrv PASSWORD_HERE /PASSWORDCHG:NO /EXPIRES:NEVER /LOGONPASSWORDCHG:NO




I hope it works for you


Peter

 

thks, Frank84, awesome solution!!!

 

thanks guys its weird how this works but it does really needed that

 

Thank you Frank84 your solution still works like a charm.
In addition I only had to change the settings to never-expire. I didn't have to change the password.

Martin

 

Thanks Frank84,
Nice Solution!

 

Thank you Frank. You just saved me a lot of time and trouble.

No thanks to Unity, who have apparently known about these Windows installation issues for over two years and done nothing. You just cost me a lot of time and trouble.

 

Sorry by I need to thank Frank too. Lost a lot of time with that problem and now it is working.

I'm using unity inside a virtual machine parallels desktop 8

 

The solution for this problem: http://vimeo.com/63166091

 

Thank you!!

[if this doesn't work, don't forget to make sure the password also matches the one entered into your service settings]

 

Frank, mrexcessive THANK YOU!
Fixed on Windows 8 x64

 

Yes thank you!

 

You're welcome... nice to see it works W8 also

 

Yesterday we've been hit by this bug as well. Sadly the solutions in here didn't work out due to some right management problems with Win 7 Home Premium. Access denied. Whatever. I am no IT guy.
Unity - please fix this bug for good!

 

@Marco make sure that you use an elevated / administrator command window... Right click on "cmd" icon and choose "Run as administrator"

Then the command line version I posted above should work fine.

 

Thanks Frank84 , it really worked !

 

Since updating to Windows 10 I've not been able to start the Asset server. It used to work just fine. When I go to services and hit start, it tries to start but then stops straight away repeatedly. I have attempted a re-install of asset server but the same thing keeps happening. Any ideas?

Update: I've tried re-installing Unity too, but still nothing

 

Pretty useful, thanks

I was trying to build some playing area for tank trouble game, and it seems to be very helpful for that purpose.