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Bug Unity App is not responding to clicks on devices with android 14

Discussion in 'Android' started by Meet2play, Apr 23, 2024.

  1. Meet2play

    Meet2play

    Joined:
    Feb 14, 2020
    Posts:
    9
    we have been publishing our app since 2021, and everything works fine, but in our latest version in 6 of april, we published our unity game with target api level 34, and after publishing the app is not responding to any click on the first screen on some devices with android 14, or people who updated their phone to android 14 in these two weeks, we have no crash report, no exception, and we don't know what to do, we did a very big campaign with google add and spend a huge amount of money on this but barely anyone can use the app.

    The app stops on the first screen and you can't do anything with it.

    App name on google play : Meet 2 play
    Unity version 2022.3.21
    minimum API Level 29
    Target API Level 34

    Some additional information
    Screenshot 2024-04-23 at 8.06.06 PM.png


    Screenshot 2024-04-23 at 8.06.25 PM.png
     
  2. Tomas1856

    Tomas1856

    Unity Technologies

    Joined:
    Sep 21, 2012
    Posts:
    3,956
    Which input backend are you using? Are you able to reproduce the issue locally?
     
  3. Meet2play

    Meet2play

    Joined:
    Feb 14, 2020
    Posts:
    9
    the issue only happens on some devices which i'm really not sure why, i believe it's due to target sdk or this new android version 14, before the release i've tested it on 4 android devices and when i was sure it's working i published it,

    but now in production more and more devices have this issue,
    one of them is honor crt-lx2 Screenshot 2024-04-23 at 9.00.01 PM.png
     
  4. Tomas1856

    Tomas1856

    Unity Technologies

    Joined:
    Sep 21, 2012
    Posts:
    3,956
    Which input backend are you using?
     
  5. Meet2play

    Meet2play

    Joined:
    Feb 14, 2020
    Posts:
    9
    i'm really sorry but i'm really not sure what you mean by input backend???
     
  6. Tomas1856

    Tomas1856

    Unity Technologies

    Joined:
    Sep 21, 2012
    Posts:
    3,956
  7. Meet2play

    Meet2play

    Joined:
    Feb 14, 2020
    Posts:
    9
    So i Found the issue, it's related to the new android 33 permission system, when users deny the notification permission on start it breaks the app
     
    ggzerosum likes this.
  8. ggzerosum

    ggzerosum

    Joined:
    Sep 26, 2017
    Posts:
    34
    I'm suffering from same issue. please, could you give me more information to fix this error?