Unity Analytics Service activated, but not working until turned off and on again

Hello there,
I've got a problem with the Unity Analytics service. Despite being activated as a service, the code surrounded by #if UNITY_ANALYTICS does not compile. (See screenshots below)




Now when I turn Analytics off and on again - it does compile. (toggle off / toggle on)



I can't figure out what's the problem here and it's really problematic for automated jenkins/buildserver builds, because there is no manual analytics service off and on option. Unity Version for this example is 2018.2.20f1, but I was able to reproduce this on some other 2018.x.x Unity versions.

 

@JeffDUnity3D Thank you for the confirmation of the problem and that the workaround is valid.
Now this is still a problem for automated builds on a server, since I copy the repository to the server and then start a silent build in unity. Is there any workaround for this, too?

 

I have implemented Analytics on my project and activated the system. The start up events eventually started coming through after around 18 hours but apart from that absolutely nothing. I have added the Analytics Event Tracker both in the inspector and in code and set up the most basic possible custom events and nothing whatsoever works. I have also tried running the app both in the editor and on the device (Android). I have to say this is the most pathetic analytics system I have ever seen. Who makes a system that takes that long to register an event. I have used others in the past that are virtually instant, Unity expects you to wait 18 hours for events to filter through. How are you supposed to develop a system with a testing turnaround on tidal scale timelines? What are they doing sending the messages by snail mail or something? I have been aware that Unity has been trying to encourage people to use their system for quite some time but I had avoided it in the past because the analysis tools were simply not at the standard required but I thought after all this time they would have got this refined but I am very disappointed to say that I can't see that this system is even fit for purpose. I am going to give it a few more hours to see if finally any events finally make it through or someone responds to me with any suggestion on how to make this carbuncle work. Failing that I'll pull it and find a system that actually works

 

OK thank you for taking the trouble to reply. I had seen the new SDK notifications but I couldn't work out what to do. At least this post seems to contain some instructions. I'll give it a try but I am running out of time now. I need to get this done. If I have to wait another 24 hours to see if any of what I am doing is actually working it will be too late. I was supposed to have this finished by the end of the weekend. Let's just hope this isn't as completely useless as the existing implementation, which quite frankly, beggars belief

 

I am sorry, what language are you referring to? There is nothing here that anyone anyone could possibly take offence to. Are you suggesting people are not allowed to criticise woefully inadequate systems? I will contact you as requested with the ProjectID

 

I have contacted you as requested. Thank you

 

OK thanks for the help. It's a shame that that is the only message you have seen because that was sent well over 24 hours ago. All events today (sent via script) have consisted of uppercase '[SCREEN]'. I will take on board and fully adopt your suggestions regarding naming standards when I fully implement the system. I still need to see some events make it through from today.

UPDATE: I have changed all the events to follow the CamelCase convention and removed the brackets.. All new events should be consistent with your advice

 

OK so a further 12 hours later and I am still not seeing any custom events whatsoever and this is after switching over to the new 'improved' beta program. After three days of fiddling around I am actually in disbelief how completely unusable this feature is. In the past I have added, tested and completed analytics systems inside one hour. What on earth is going on here!

 

The project ID is the same one I sent you yesterday..

the code I am using is this (note: it is definitely called because the entire app relies on this, also not the analytics initialisation in Awake as instructed).. I have not seen any green log or otherwise. There is no feedback whatsoever from the analytics system.

public class AppController : MonoBehaviour
{
public AppSection startSection;

private static Dictionary<string, AppSection> map = new Dictionary<string, AppSection> ();

void Awake() { UnityServices.InitializeAsync(); foreach (var section in FindObjectsOfType<AppSection> (true)) { map[section.name] = section; section.gameObject.SetActive (false); } }

void Start() => ShowSection (startSection);

private static AppSection activeSection;
public static AppSection ShowSection(AppSection section)
{
activeSection?.gameObject.SetActive (false);
activeSection = section;
//UnityEngine.Analytics.Analytics.CustomEvent("[SCREEN] " + activeSection?.name);
Events.CustomData("landOnScreen", new Dictionary<string, object>() { { "screenName", activeSection?.name } });
activeSection?.gameObject.SetActive (true);
return activeSection;
}

public static AppSection GetSection(string section) { return true == map.ContainsKey(section) ? map[section] : null; }
public static AppSection ShowSection(string section) { return ShowSection(true == map.ContainsKey(section) ? map[section] : null); }
}

 

I am sorry, did you say I have to configure the events on the dashboard? Are you serious? Does this system only work if you tell it what to expect? I am going to have to abandon this. It's truly not fit for purpose. I have never seen anything like it. Someone at Unity needs to look at this properly before everyone stops using it. Thanks for your your help but it's back to Google Analytics for me

 

but the problem is that I have got to hand this off and they won't want to be adding metrics in the dashboard; they won't even understand what to do. In every other analytics systems I have used the fields update themselves. If the developer adds more metrics they just appear on the dashboard. For this to work I will retain access to the console and they will be forever dependent on me to maintain it! It feels like real step backwards to me

 

Yes adding the above script to Player Settings worked !! thanks.