Unity Analytics Heatmaps: Official Thread

I cant get it to work... When I click process i get the error below. What am I doing wrong?

No headers found. The likeliest cause of this is that you have no custom_headers.gz file. Perhaps you need to download a raw data job?
UnityEngine.Debug:LogWarning(Object)
UnityAnalyticsHeatmap.HeatmapAggregatorrocess(CompletionHandler, List`1, DateTime, DateTime, List`1, Dictionary`2, List`1, String, AggregationMethod, Single) (at Assets/Editor/Heatmaps/Services/HeatmapAggregator.cs:112)
UnityAnalyticsHeatmap.AggregationInspectorrocessAggregation(List`1) (at Assets/Editor/Heatmaps/Views/AggregationInspector.cs:496)
UnityAnalyticsHeatmap.AggregationInspector:Fetch(AggregationHandler, Boolean) (at Assets/Editor/Heatmaps/Views/AggregationInspector.cs:215)
Heatmapper:SystemProcess() (at Assets/Editor/Heatmaps/Views/Heatmapper.cs:151)
Heatmapper:OnGUI() (at Assets/Editor/Heatmaps/Views/Heatmapper.cs:95)
UnityEditor.DockArea:OnGUI()

 

I see the file but the error persists... any ideas?

 

I just generate some test data for heatmaps and then try to show it.

 

Done this multiple times... maybe remove the entire heatmap plugin and install it again?

 

I just got access today and I just downloaded what was linked in the email. Will try a blank project. Thanks for helping so fast! I will report after Ive tested a blank project

 

Same error on a blank project. ((((

 

Im on unity 5.3.5 f1

 

Awesome. I am on windows 10. I would very much appriciate a skype call.

 

No problem! Im just happy that you have such awesome support and that there are people at unity doing heatmaps since we just realised we want it for our project. Btw our project is pretty much only 2D and we want to use it to find out how people want to navigate menus and stuff by using heatmaps. We will try using funnels also but this should be better to find out how people want to swipe/touch/click/scroll/whatever I hope.

Anyway.. Thanks again.. I will keep a close eye on this forum so Im ready when you guys know more.

 

Heatmaps for Pro only... Does that mean I have to have the Pro license or will the Plus license work? If Pro, then I guess I'm out.

 

Hi @99thmonkey,

Currently, yes, Heatmaps is for Pro (not Plus) only. Also keep in mind that all apps that had Analytics enabled before the switch to subscriptions (June 28th) are grandfathered in to the Pro tier of Analytics. If on your dashboard you see a tab that says Raw Data Export Early Access, you should be able to get Heatmaps on that project.

 

thanks for the response. Oh well, my app is still in process. I don't have Pro because I don't make money making games.

 

Keep in mind, as @marc_tanenbaum said above, having heatmaps be Pro only is something we're hoping to change and looking into! We definitely appreciate your interest in it!

 

HEy, just upgraded our project and repo with the latest version of the heatmaps, and I keep getting this error when trying to download data :
http://i.imgur.com/daNZZyF.png

Is this a known issue? I'll try later to see if I just ned to wait more to get my data.

Thanks.

 

Hi @khan-amil,

Sorry you're experiencing this issue! You are on windows, yes? It is a known issue on windows, and we are currently working on the fix! I will update the thread here once the fix has been released.

 

Yep, windows 10 64 bits.

Thanks for looking into this, feel free to reach out if you need tests or more info.

 

Hi @khan-amil et al,

Just wanted to update everyone on the known issue with Heatmaps and Windows, it has something to do with security certificates and we're still investigating/working on the fix. Thanks for your patience!

 

Hi all,

The Windows/Heatmaps/Security Certs issue has been resolved and the new version that includes the fix has been rolled out to the master branch on bitbucket (https://bitbucket.org/Unity-Technologies/heatmaps). It should come soon to the asset store version as well!

 

Great news, thanks

 

Quick question regarding the ability to sepbarate on «Users» : is it suposed to use the same ID as we can set with "Analytics.SetUserId()" ? I've tried to put custom (read : meaningful) IDs, but each time I pull the datas and separate on users I just have random strings (guid I supose?)

 

The UserID set with SetUserID is only displayed in Raw Data Export. The random numbers you see are our auto-generated user IDs...are you looking at them in Raw Data Export?

You can read more about SetUserID on this thread: http://forum.unity3d.com/threads/what-is-setuserid-and-should-i-use-it.317674/#post-2728280

 

I was looking at it from the heatmap inspector.
So if I understand right, you're storing 2 user ids, one auto generated, one optionnally set in code, only to be displayed in Raw data explorer. And while Heatmaps uses raw datafunctionality, the «Users» breakdown is using the automated user id.

Any way I could separate my heatmap data using the «custom» user ID?
To be clear, I'd like a setup like this :

But with user ids as set in code with Analytics.SetUserID().

 

Hey there!

After a lot of fiddling with the Raw Data Manager (it giving several NullReference errors on line 389 of the RawDataClient.cs, the incomprehensive term 'jobs', the weird workflow of having to go back and forth between the raw data and heatmapper tab, and resetting and removing old job data from the raw data folder), I finally had some results! My problems with the Raw Data manager aside, there are two major issues that I currently have with the heatmap system which stop me from using it to help level design:

1 - After literally hundreds of playtests of Hidden Folks at Gamescom - at which my device wasn't connected to the internet - the heatmapper doesn't seem to have cached the probably thousands of data points and sent it to the server later. That could have been a goldmine of data for me! Is it true that the heatmapper doesn't cache data? Or is this a bug? Or... has this feature been tested enough, especially in no-internet situations? How can I make sure that the data is always sent, regardless of an internet connection at the time of the session? I guess this question extends beyond Raw Data - Unity analytics seems to entirely have forgotten about those thousands of players and I'm super bummed by it. If anything, THIS is by far the biggest feature request I'd have right now: store unsent analytics and make sure to send it when possible. (I thought this was a must-have feature for any analytics solution.)

2 - Considering I have a 2D game which makes extensive use of sorting order and sorting layers, using the 'cube' shape gives all sorts of funky results, while the 'square' shape on the XY plane is always rendered in between everything. Two screenshots to compare:



Notice how the cubes sometimes hide the sprite, sometimes show the sprite behind it... very confusing And notice how most of the squares disappear behind sprites - that's not good. I basically need to be able to set a sorting layer to the heatmap renderers.

3 - I think Hidden Folks has the perfect gameplay for heatmap analytics, because seeing where people think they can tap is fundamental to the game's level design. Once heatmaps hopefully solve the issues mentioned above, I would love to write a lengthy article on how we can and have already used it to do level design!

 

Some suggestions:
- The buttons 'get jobs' and 'download all' are completely ambiguous, and to be honest, I don't see why there should be two buttons in the first place? Why not make one 'Update' button that both checks for local changes and downloads the latest data? It would be a much better user experience!
- setting the start date to 2016-08-01 and the end date to 2016-09-08 gives me a "The remote server returned an error: (400) Bad Request." while after a lot of fiddling I found out you can at most download data aggregated over 1 month. There was nothing in the interface that told me this, nor stopped me from trying to create a job with a span longer than a month.
- there's a way to create jobs, but not a way to delete them, and so I end up going back and forth between trying to create jobs that make sense and the folder on my computer to delete the ones that don't. Also: I ended up accidentally making a lot of duplicate jobs; feels like should be stopped from being created. So how about.... a delete button in the interface? (I could already see you writing a nice propertydrawer for it!

I did, but it didn't seem to work back then, as even days later I still didn't get the data? I must say it seems now like I do get some data:



I guess this looks more a thousand players playing the game, right?

Hmm, I sort of disagree? I tried this and got this:



... and I think this is still pretty difficult to see. This is the reason why I'd like to look at the heatmap data through the game window, but there it doesn't highlight the heatmap when you select it in the hierarchy, so the workaraound doesn't work and I'm stuck with really difficult to read images. So... please reconsider?

I don't think this would be very useful to you, but sure:

Code (CSharp):

1. NullReferenceException: Object reference not set to an instance of an object
2. UnityAnalytics.RawDataClient.Download (UnityAnalytics.RawDataReport report) (at Assets/Editor/Heatmaps/Services/RawDataClient.cs:389)
3. UnityAnalytics.RawDataClient.DownloadAll (System.Collections.Generic.List`1 jobs) (at Assets/Editor/Heatmaps/Services/RawDataClient.cs:382)
4. RawDataInspector.OnGUIFetchView () (at Assets/Editor/Heatmaps/Views/RawDataInspector.cs:416)
5. RawDataInspector.OnGUI () (at Assets/Editor/Heatmaps/Views/RawDataInspector.cs:296)
6. System.Reflection.MonoMethod.Invoke (System.Object obj, BindingFlags invokeAttr, System.Reflection.Binder binder, System.Object[] parameters, System.Globalization.CultureInfo culture) (at /Users/builduser/buildslave/mono/build/mcs/class/corlib/System.Reflection/MonoMethod.cs:222)

More suggestions:
- make sure to update the 'points: displayed / total' right after selecting a custom parameter to show. right now it seems to update whenever I click in the scene view or something? it's a little weird.
- be able to disable / enable rendering of the heatmap with a button in the heatmap interface?

 

Don't know how well tht'll play with 2D, but on our end we simply ended up adding a "ZTest Always " to the shader used to render the heatmaps. It's a bit less easy to see distances, but as the points are not so opaque, it's not a big deal, and it's way better that I feared it would be.

 

Any updates on this? Were my suggestions taken into account?

 

sweeeeet

 

Recently we've been trying to integrate Heatmaps into the development (non-submission builds) of our FPS. We have been trying to send positional data once a second but have been running into the TooManyRequests error.

Here's a screenshot of an event for context:



I have a few questions regarding this and I'd be very grateful if you could answer them

Is it sensible for us to send a heatmap event once a second in gameplay? Are heatmap events treated separately in terms of cap from "normal" custom events, if so is that done by the "Heatmap." prefix?

 

I left heatmaps in the release version of Hidden Folks and now I have a problem: there seems to be too much data and the editor can't deal with it: there have been 8,935,565,627 events. Holy moly, right?

Code (CSharp):

1. OverflowException: Value is greater than Int32.MaxValue or less than Int32.MinValue
2. System.Convert.ToInt32 (Int64 value) (at /Users/builduser/buildslave/mono/build/mcs/class/corlib/System/Convert.cs:1249)
3. System.Int64.System.IConvertible.ToInt32 (IFormatProvider provider) (at /Users/builduser/buildslave/mono/build/mcs/class/corlib/System/Int64.cs:562)
4. System.Convert.ToInt32 (System.Object value, IFormatProvider provider) (at /Users/builduser/buildslave/mono/build/mcs/class/corlib/System/Convert.cs:1323)
5. System.Convert.ToInt32 (System.Object value) (at /Users/builduser/buildslave/mono/build/mcs/class/corlib/System/Convert.cs:1316)
6. UnityAnalytics.RawDataResult..ctor (System.Collections.Generic.Dictionary`2 dict) (at Assets/Editor/Heatmaps/Services/RawDataClient.cs:508)
7. UnityAnalytics.RawDataReport..ctor (System.Collections.Generic.Dictionary`2 dict) (at Assets/Editor/Heatmaps/Services/RawDataClient.cs:450)
8. UnityAnalytics.RawDataClient.GenerateList (System.String text) (at Assets/Editor/Heatmaps/Services/RawDataClient.cs:316)
9. UnityAnalytics.RawDataClient.GetManifest () (at Assets/Editor/Heatmaps/Services/RawDataClient.cs:190)
10. UnityAnalytics.RawDataClient.GetJobs (UnityAnalytics.JobsListCompletionHandler getJobsCompletionHandler) (at Assets/Editor/Heatmaps/Services/RawDataClient.cs:261)
11. RawDataInspector.OnGUIFetchView () (at Assets/Editor/Heatmaps/Views/RawDataInspector.cs:412)
12. RawDataInspector.OnGUI () (at Assets/Editor/Heatmaps/Views/RawDataInspector.cs:296)
13. System.Reflection.MonoMethod.Invoke (System.Object obj, BindingFlags invokeAttr, System.Reflection.Binder binder, System.Object[] parameters, System.Globalization.CultureInfo culture) (at /Users/builduser/buildslave/mono/build/mcs/class/corlib/System.Reflection/MonoMethod.cs:222)
14.  

I'll remove most of the Heatmap data from the the next version, because frankly this is rather absurd. Besides, I noticed that the size of the binary is suspiciously big on iOS, with sometimes an extra GB (!!!) of 'document data' that I suspect is the heatmap cache.

 

Are you guys still accepting early access sign up? I have yet to get a official reply after signing up last week.

 

Would it be possible for you to raise the custom event parameter limit?
Now it is 10, and the standard position, rotation and time take 7 of those.
I at least find it really difficult to get any relevant heatmap data when limited to just 3 data points. For example a first person shooter could have weapon, health, armor and nothing else. For example one might want to have is player prone or standing, using scope, carrying any power-ups..

Also would be nice to have some notice about this in the Heatmap "documentation". I had happily done testing for quite some time before noticing this. Especially since you can't query heatmap events during the same day you are testing? Or have I understood it wrong when trying to create such jobs says that "server returns 400"?

 

Cool! I guess I was too hasty with judging documentation. I will file a ticket once I figure out if there is anything else I overlook