Question Unity Analytics Beta not sending Consent on WebGL

Hello, I'm currently working on a game that uses the new Unity Gaming Services Analytics, and have set up the appropriate class with a consent flow, privacy confirmation, and all. The game is aimed for WebGL, Windows, and Android. When testing, all of the platforms are able to send the consent status properly except for WebGL. When calling

Events.CheckForRequiredConsents()

, WebGL never ends up reaching the server, and in the Console of the browser will throw the error posted below. It's not even entering the "Catch" and throwing a reason. Is there something I'm doing wrong, or is the CORS policy trying to reach the Unity site normal?

Code (CSharp):

1.  
2. private async void Start()
3. {
4.     Instance = this;
5.     PlayerPrefs.SetInt("AcceptedPrivacyPolicy", 0);
6.  
7.     //return;
8.    
9.     if (resettingPlayerConsent) PlayerPrefs.SetInt("ConsentChecked", 0);
10.    
11.    consentHasBeenChecked = PlayerPrefs.GetInt("ConsentChecked", 0) == 1;
12.  
13.     try
14.     {
15.         Debug.LogError("Before Init");
16.         await UnityServices.InitializeAsync();
17.         Debug.LogError("After Init");
18.         List<string> consentIdentifiers = await Events.CheckForRequiredConsents();
19.         Debug.LogError("After Consent");
20.     }
21.     catch (ConsentCheckException e)
22.     {
23.         // Something went wrong when checking the GeoIP, check the e.Reason and handle appropriately
24.         Debug.LogError("Failed at Catch");
25.         Debug.LogError(e.Reason);
26.     }
27.    
28.     //Debug
29.     if (resettingPlayerConsent)
30.     {
31.         Events.ProvideOptInConsent("0", true);
32.         resettingPlayerConsent = false;
33.     }
34.  
35.     //If hasn't consented, display Window
36.     if (!consentHasBeenChecked)
37.     {
38.         // Show a GDPR/COPPA/other opt-out consent flow
39.         privacyPolicyWindow.OpenWindow(AcceptPrivacyPolicy);
40.     }
41. }
42.     }

 

@DaimenP Thanks for the report, we will check

 

Just to add a plus one to this, encountered the consent error when trying to flush events (although I haven't coded up any consent flow, just following the basic 'getting started' guide on the udocs)

 

Yeah I was getting a similar error before configuring the consent flow. Once you register the Consent with the Events.CheckForRequiredConsent it should be good, but the problem is that GeoIP isn't working for me on WebGL, and it looks like it's being blocked by domain that Analytics is trying to communicate with. For me, I'm trying to call Events.CheckForRequiredConsent from an itch.io WebGL page. Any info on how I could resolve this would be very appreciated. I want to use the new Unity Gaming Services Beta Analytics for our project, might I might have to resort to implementing Google Analytics instead :/

 

You mention "looks like", please confirm and provide the logs here.

 

I'm referring to the console logs I posted in the first post of the thread. Specifically,

Access to XMLHttpRequest at 'https://pls.prd.mz.internal.unity3d.com/api/v1/user-lookup' from origin 'https://v6p9d9t4.ssl.hwcdn.net' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

I'll try to see if I can get any more detail than this, but is there something else I can provide that would be more helpful?

 

Upon further discussion here, it appears that support on WebGL is not yet fully supported with the Analytics beta. No ETA but hopefully soon

 

Oh okay. Well that's good to know, thank you! I thought I saw it in the supported platforms so that may be my mistake. Do the Legacy Analytics work with WebGL still? I think not being able to get WebGL Analytics will be enough to switch back to the Legacy Analytics.

 

Yes, events do work with legacy Analytics on WebGL but you need to call Analytics.FlushEvents() after every Analytics.CustomEvent() call.

 

Okay perfect, can do! Thanks for the information, I really appreciate it. Looking forward to using the Analytics Beta with WebGL games in the future

 

would be nice to get beta going with WebGL, this is what I get in browser console

 

Yes, this has been reported and discussed in this thread.

 

Thanks for the info Jeff - are you able to give any guidance on what 'soon' means? i.e. weeks, months, totally undetermined? And of course appreciate that any guidance may change during dev

 

Hopefully in Q1 of this year.

 

As an update: I heard that Unity may have fixed the issue on their end so I went to give this another try. I was told that it's possible that an ad blocker could be blocking the connection, so I went and gave that a go! However, I tried both disabling the ad blocker and opening the game in an incognito browser, but the code execution is still completely stopping at the Events.CheckForRequiredConsent(), and the same ConsentCheckException occurs when I go to call an Event. So I'm not sure if it's something I'm doing wrong on my end or not, but I'm open to any suggestions.

 

So I was looking further into this issue, and decided to see if any other services were returning similar errors. I installed the "Authentication" SDK into my project and put the Example Scene that it comes with as the only scene in the Build Settings. In Editor, everything works as expected. However, in an incognito WebGL window we see similar errors to the ones I was getting with the Analytics, mentioning the CORS policy and retrying the sign-in process a few times before throwing an exception. Just posting these findings here in case they help at all.

 

Hi @JeffDUnity3D - just wondering if there were any updates around this issue? Thanks!

 

No updates at this time. We are still looking into WebGL support

 

Appreciate the prompt response!

 

I'm running into this same issue - just thought I'd chime in with the rest of you. I see it's only been about a couple weeks since the last ask, but... any updates? Having the new unity analytics work with WebGL would be amazing.

 

We will post updates here when available, no ETA yet at this time.

 

If your implementation is currently working for you, then great! Yes, consent laws are constantly changing. But the Unity Analytics beta is installed via Package Manager, there is more information here https://support.unity.com/hc/en-us/articles/4408915768724-General-FAQ and https://docs.unity.com/analytics/ComplyingWithGDPRandCCPA.html

 

Hello @JeffDUnity3D , is there any update on this?

 

We're also waiting for WebGL support

 

@JeffDUnity3D please advise on this. Is there any (latest?) version of Unity which supports Unity Analytics with WebGL?

 

Not yet, but we are testing an upcoming release what will support WebGL. So the release will be soon, likely in a few weeks or less if we find no issues in our testing.

 

Thank you! I can't emphasize how important this is to us. We are in a very crucial time where we need data analytics on our live game and we are operating blindly because of this issue.

 

I'm also curious if this is still being looked at or dropped? I will need a solution for WebGL but i wait if it on its way - but if it has been dropped, i guess i'll have to use the legacy analytics?

 

UGS Analytics 4.2.0 now supports WebGL. If you don't see 4.2.0 listed in Package Manager, then use "Add package by name..." and use com.unity.services.analytics

 

But async doesn't work for webgl, so how do I initialize it?