Unity Ads works on Android and on iPhone but not on iPad

We need your help! We are testing unity ads and its working good on iphone and android phone. but it´s not showing anything on ipad. Is there a common mistake with ads on iPad?

our ads script looks like this:


public class ADSManagerScript : MonoBehaviour {

public bool Rewarded = true;

public GameObject SystemManager;
public GameObject SystemUI;
public GameObject PanelManager;
public RawImage PaletteImage_02;

private string gameID = "1745792";

// Use this for initialization

void Start () {

//Get the right gameID for the right Store
if (Application.platform == RuntimePlatform.Android)
gameID = "1745792";

if (Application.platform == RuntimePlatform.IPhonePlayer)
gameID = "1745793";

Advertisement.Initialize(gameID, true);

StartCoroutine(StartADService());
}

IEnumerator StartADService()
{
// Wait until Unity Ads is initialized,
// and the default ad placement is ready.
while (!Advertisement.isInitialized || !Advertisement.IsReady())
{
yield return new WaitForSeconds(0.5f);
}
}

// Update is called once per frame
void Update () {
}

//Show our AD yo
public void ShowAD(bool rewarded)
{
Rewarded = rewarded;

//Unsere UI ausmachen
SystemUI.SetActive(false);

ShowOptions options = new ShowOptions();
options.resultCallback = HandleShowResult;

Advertisement.Show("video", options);

//Stop time during ad play
Time.timeScale = 0.0F;

//Turn Off other Sounds during ADPlay
var SystemManagement = SystemManager.GetComponent<SystemManagerScript>();
SystemManagement.TurnOffSound();

Debug.Log("Plays AD!");
}

//Check status of AD
void HandleShowResult(ShowResult result)
{
if (result == ShowResult.Finished)
{
Debug.Log("Video completed - Offer a reward to the player");
// Reward your player here.

if (Rewarded == true)
{
PaletteController.availablePositions = PaletteController.availablePositions + 1;
PaletteImage_02.uvRect = new Rect(0, 0.05F * PaletteController.availablePositions, 1, 0);
PaletteController.SaveColors();

var PanelManagement = PanelManager.GetComponent<PanelManagerScript>();
PanelManagement.ActivatePanel(4);
}


Time.timeScale = 1.0F;

//Unsere UI aanmachen
SystemUI.SetActive(true);

}
else if (result == ShowResult.Skipped)
{
Debug.LogWarning("Video was skipped - Do NOT reward the player");

Time.timeScale = 1.0F;

//Unsere UI aanmachen
SystemUI.SetActive(true);

}
else if (result == ShowResult.Failed)
{
Debug.LogError("Video failed to show");

Time.timeScale = 1.0F;

//Unsere UI aanmachen
SystemUI.SetActive(true);
}

//Turn Off other Sounds during ADPlay
var SystemManagement = SystemManager.GetComponent<SystemManagerScript>();
SystemManagement.TurnBackSound();
}
}

 

Hi,

Please check device log in Xcode on the iPad, look for "UnityAds". Usually it will log any errors there.

Thanks,
Rasmus

 

thank you very much for responding!!!

thats the device log at the beginning when we initalize unity ads (check below for the device log when it should show the ads):

2018-07-31 17:37:15.316933+0200 KLOTZ[566:129673] I/UnityAds: +[UnityAds initialize:delegate:testMode:] (line:68) :: Initializing Unity Ads 2.1.0 (2100) with game id 1745793 in production mode
2018-07-31 17:37:15.319816+0200 KLOTZ[566:129850] Could not successfully update network info during initialization.
2018-07-31 17:37:15.321215+0200 KLOTZ[566:129850] Could not successfully update network info during initialization.
2018-07-31 17:37:15.321950+0200 KLOTZ[566:129850] I/UnityAds: -[UADSInitializeStateConfig execute] (line:139) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/2.1.0/release/config.json
ColorPallettePositioin 0
PaletteController:Awake()

(Filename: /Users/builduser/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

2018-07-31 17:37:15.562380+0200 KLOTZ[566:130021] I/UnityAds: -[UADSInitializeStateLoadWeb execute] (line:209) :: Unity Ads init: loading webapp from https://webview.unityads.unity3d.co...fa0ad16f0b8be334263b719694/release/index.html
2018-07-31 17:37:16.452914+0200 KLOTZ[566:130021] E/UnityAds: +[UADSWKWebViewApp create:] (line:42) :: Succesfully loaded WKWebKit framework
2018-07-31 17:37:17.247355+0200 KLOTZ[566:129673] I/UnityAds: +[UADSApiSdk WebViewExposed_logInfo:callback:] (line:59) :: Requesting configuration from https://publisher-config.unityads.u...3.1p1&adapterName=Engine&adapterVersion=2.1.0
2018-07-31 17:37:17.809020+0200 KLOTZ[566:129673] I/UnityAds: +[UADSApiSdk WebViewExposed_logInfo:callback:] (line:59) :: Received configuration with 2 placements for token eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhdWMiOjEzNCwiY3BpIjoxNDYsImlhcCI6MTcsImx0diI6MjA0LCJwcm8iOjk1LCJ4cHIiOjEzNiwic3ViIjoiZ3JNeXpmbXA2MnVhK1R3R3lKWktpdmVUdjNEc2QyTm14OEhkb3NWcG5xUXhOdWI5cEFhVndSaDFzVndxSmVXSW9DSXVqZz09IiwiaWF0IjoxNTMzMDUxNDM3LCJleHAiOjE1MzQyNjEwMzcsImlzcyI6ImNvbWV0LnVuaXR5YWRzLnVuaXR5M2QuY29tIn0.LhWw5HgguR6wZiW3D_nx5OM2z373otfFMXkNbBCoLtw (A/B group [object Object])
2018-07-31 17:37:17.855564+0200 KLOTZ[566:129673] I/UnityAds: +[UADSApiSdk WebViewExposed_logInfo:callback:] (line:59) :: Requesting ad plan from https://auction.unityads.unity3d.co...Height=1024&connectionType=wifi&networkType=0
2018-07-31 17:37:18.648278+0200 KLOTZ[566:129673] I/UnityAds: +[UADSApiSdk WebViewExposed_logInfo:callback:] (line:59) :: AdPlan received with 0 campaigns and refreshDelay 3600
2018-07-31 17:37:25.607939+0200 KLOTZ[566:129850] [BoringSSL] Function boringssl_session_errorlog: line 2881 [boringssl_session_read] SSL_ERROR_ZERO_RETURN(6): operation failed because the connection was cleanly shut down with a close_notify alert
2018-07-31 17:37:25.608196+0200 KLOTZ[566:129850] [BoringSSL] Function boringssl_session_errorlog: line 2881 [boringssl_session_read] SSL_ERROR_ZERO_RETURN(6): operation failed because the connection was cleanly shut down with a close_notify alert
2018-07-31 17:37:46.856051+0200 KLOTZ[566:129673] I/UnityAds: +[UADSApiSdk WebViewExposed_logInfo:callback:] (line:59) :: Requesting ad plan from https://auction.unityads.unity3d.co...Height=1024&connectionType=wifi&networkType=0
2018-07-31 17:37:47.279819+0200 KLOTZ[566:129673] I/UnityAds: +[UADSApiSdk WebViewExposed_logInfo:callback:] (line:59) :: AdPlan received with 0 campaigns and refreshDelay 3600

and here when it should show the ads:

Video failed to show
ADSManagerScript:HandleShowResult(ShowResult)
UnityEngine.Advertisements.<Show>c__AnonStorey1:<>m__0(Object, FinishEventArgs)
UnityEngine.Advertisements.CallbackExecutor:Update()

(Filename: /Users/builduser/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

 

Strange that you get "AdPlan received with 0 campaigns and refreshDelay 3600" response from server, as this means we didn't serve ads to that device.

From your device log, I can see that the iPad identifies as "iPad7,5". Out of curiosity, which iPad model is it?

But the issue is that we don't match that specific iPad version in our code, will update that right away. Will likely take a day before it's in production though. (Evening time here)

Thanks for reporting

/Rasmus

 

yeah thank you Rasmus! it´s the "new" 9.7-Inch iPad (6th Gen) -- introduced in "Early 2018".

Now I tryed a hundred times to get Unity Ads and it didnt work and just now one time it showed Unity Ads... Very strange I hope it gets fixed tomorrow. Thank you very much.

 

You're welcome ofc. Thanks again for reporting, we will take a look at why this was missed on our side in first place. And thanks for providing device log, made it lot easier to identity the issue.

/Rasmus

 

Hello Rasmus, have you guys been able to fix the the problem?

 

Hi,

No not yet. I'm on vacation this week, but will follow up with team when I'm back in office next week.

/Rasmus

 

Hey Rasmus
ok thank you! Enjoy your vacation!

 

@paintpaul, the change has been deployed now, so your iPad Pro device should work.

/Rasmus

 

@rasmus-unity thank you! I just checked and it works!! (though it´s not an ipad pro, but a "normal" new ipad). Thank you very much! Your vacation was well deserved

 

Hey @rasmus-unity the ads are not working on the 6th gen iPad 9.7-inch

 

AdPlan received with 0 campaigns and refreshDelay 3600
LG G6 have same issue. please help me. What happen unity ads

 

i have this problem can you help me please @rasmus-unity
AdPlan received with 1 campaigns and refreshDelay 0
iphone x !