Unity Ads works in Editor but not in Device

I read and tried everything I could read about the subject here and elsewhere, but Advertisement.IsReady always returns false in device.
I have tried with the UnityAds package in the asset store and using the services tab in the editor (not running them both at the same time of course). It works flawlessly in Editor but in the Android device, UnityAds is initialized but always returns false after a call to IsReady.

I have also looked at the UnityConnectSettings file and it is as recommended here.

I have logged the adb logcat output and it looks like for some reason the video failed to validate :

12-27 12:41:05.566 D/UnityAds( 9299): com.unity3d.ads.webview.bridge.WebViewBridgeInterface.handleInvocation() (line:13) :: handleInvocation [["com.unity3d.ads.api.DeviceInfo","getConnectionType",[],"91"],["com.unity3d.ads.api.DeviceInfo","getNetworkType",[],"92"],["com.unity3d.ads.api.DeviceInfo","getNetworkOperator",[],"93"],["com.unity3d.ads.api.DeviceInfo","getNetworkOperatorName",[],"94"],["com.unity3d.ads.api.DeviceInfo","getHeadset",[],"95"],["com.unity3d.ads.api.DeviceInfo","getDeviceVolume",[1],"96"],["com.unity3d.ads.api.DeviceInfo","getScreenWidth",[],"97"],["com.unity3d.ads.api.DeviceInfo","getScreenHeight",[],"98"],["com.unity3d.ads.api.DeviceInfo","getScreenBrightness",[],"99"],["com.unity3d.ads.api.DeviceInfo","getFreeSpace",["INTERNAL"],"100"],["com.unity3d.ads.api.DeviceInfo","getBatteryLevel",[],"101"],["com.unity3d.ads.api.DeviceInfo","getBatteryStatus",[],"102"],["com.unity3d.ads.api.DeviceInfo","getFreeMemory",[],"103"],["com.unity3d.ads.api.Sdk","logDebug",["PLC error Error: Video failed to validate: http://cdn-highwinds.unityads.unity3d.com/impact/11017/blue_test_trailer_legacy.mp4"],"104"],["com.unity3d.ads.api.Sdk","logError",["{\"message\":\"Video failed to validate: http://cdn-highwinds.unityads.unity3d.com/impact/11017/blue_test_trailer_legacy.mp4\",\"name\":\"Error\",\"stack\":\"Error: Video failed to validate: http://cdn-highwinds.unityads.unity3d.com/impact/11017/blue_test_trailer_legacy.mp4\\n at Error (<anonymous>)\\n at file:///data/data/com.invedis.plushies/files/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.1.2%2Fea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c%2Frelease%2Findex.html&version=ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c:14123:19\\n at r (file:///data/data/com.invedis.plushies/files/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.1.2%2Fea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c%2Frelease%2Findex.html&version=ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c:2898:15)\\n at t (file:///data/data/com.invedis.plushies/files/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.1.2%2Fea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c%2Frelease%2Findex.html&version=ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c:2886:39)\\n at l (file:///data/data/com.invedis.plushies/files/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.1.2%2Fea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c%2Frelease%2Findex.html&version=ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c:2787:17)\"}"],"105"],["com.unity3d.ads.api.Sdk","logInfo",["Unity Ads will refresh ads in 3600 seconds"],"106"],["com.unity3d.ads.api.Placement","setPlacementState",["video","NO_FILL"],"107"],["com.unity3d.ads.api.Listener","sendPlacementStateChangedEvent",["video","WAITING","NO_FILL"],"108"],["com.unity3d.ads.api.Placement","setPlacementState",["rewardedVideo","NO_FILL"],"109"],["com.unity3d.ads.api.Listener","sendPlacementStateChangedEvent",["rewardedVideo","WAITING","NO_FILL"],"110"],["com.unity3d.ads.api.Sdk","logDebug",["Unity Ads retrying failed campaign in 108.1751006981358 s

12-27 12:41:05.566 D/UnityAds( 9299): com.unity3d.ads.webview.bridge.WebViewBridgeInterface.handleInvocation() (line:13) :: econds"],"111"],["com.unity3d.ads.api.Request","post",["3","https://httpkafka.unityads.unity3d.com/v1/events","{\"common\":{\"client\":{\"gameId\":\"1647495\",\"testMode\":true,\"bundleId\":\"com.invedis.plushies\",\"bundleVersion\":\"0.1\",\"sdkVersion\":2102,\"sdkVersionName\":\"2.1.2\",\"platform\":\"android\",\"encrypted\":false,\"configUrl\":\"https://config.unityads.unity3d.com/webview/2.1.2/release/config.json\",\"webviewUrl\":\"https://webview.unityads.unity3d.co...984c0ec47e0b08fc82bee5f3c/release/index.html\",\"webviewHash\":\"e35ff407fab9244512d582cfe9cc918b009c4d6df5b546b4a5b14e4469d39f66\",\"webviewVersion\":\"ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c\",\"initTimestamp\":1514374861930,\"reinitialized\":false},\"device\":{\"apiLevel\":18,\"osVersion\":\"4.3\",\"deviceMake\":\"MID\",\"deviceModel\":\"ONDA A9 Core4\",\"screenLayout\":268435540,\"screenDensity\":320,\"timeZone\":\"CET\",\"language\":\"fr_FR\",\"totalSpaceInternal\":2031440,\"totalSpaceExternal\":24838256,\"totalMemory\":1469896,\"rooted\":false,\"advertisingTrackingId\":\"b0eb72b5-c1dc-4d4e-8d8f-b4b2effd4cd4\",\"limitAdTracking\":false},\"country\":\"FR\"}}\n{\"type\":\"ads.sdk2.diagnostics\",\"msg\":{\"type\":\"auction_request_failed\",\"auction_request_failed\":{\"error\":{\"message\":\"Video failed to validate: http://cdn-highwinds.unityads.unity3d.com/impact/11017/blue_test_trailer_legacy.mp4\",\"name\":\"Error\",\"stack\":\"Error: Video failed to validate: http://cdn-highwinds.unityads.unity3d.com/impact/11017/blue_test_trailer_legacy.mp4\\n at Error (<anonymous>)\\n at file:///data/data/com.invedis.plushies/files/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.1.2%2Fea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c%2Frelease%2Findex.html&version=ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c:14123:19\\n at r (file:///data/data/com.invedis.plushies/files/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.1.2%2Fea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c%2Frelease%2Findex.html&version=ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c:2898:15)\\n at t (file:///data/data/com.invedis.plushies/files/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.1.2%2Fea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c%2Frelease%2Findex.html&version=ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c:2886:39)\\n at l (file:///data/data/com.invedis.plushies/files/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.1.2%2Fea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c%2Frelease%2Findex.html&version=ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c:2787:17)\"}},\"timestamp\":1514374865564,\"adPlan\":\"{\\\"correlationId\\\":\\\"T1Dmk1vhZ5H5ccc06lmWPh\\\",\\\"placements\\\":{\\\"rewardedVideo\\\":\\\"000000000000000000000000\\\",\\\"video\\\":\\\"000000000000000000000000\\\"},\\\"media\\\":{\\\"000000000000000000000000\\\":{\\\"contentType\\\":\\\"comet/campaign\\\",\\\"content\\\":

12-27 12:41:05.566 D/UnityAds( 9299): com.unity3d.ads.webview.bridge.WebViewBridgeInterface.handleInvocation() (line:13) :: \\\"{\\\\\\\"id\\\\\\\":\\\\\\\"000000000000000000000000\\\\\\\",\\\\\\\"platform\\\\\\\":\\\\\\\"android\\\\\\\",\\\\\\\"store\\\\\\\":\\\\\\\"google\\\\\\\",\\\\\\\"appStoreId\\\\\\\":\\\\\\\"com.iUnity.angryBots\\\\\\\",\\\\\\\"gameId\\\\\\\":11017,\\\\\\\"gameName\\\\\\\":\\\\\\\"Test game android\\\\\\\",\\\\\\\"gameIcon\\\\\\\":\\\\\\\"http://cdn-highwinds.unityads.unity3d.com/impact/11017/test_game_icon.png\\\\\\\",\\\\\\\"rating\\\\\\\":4.5,\\\\\\\"ratingCount\\\\\\\":10000,\\\\\\\"endScreenLandscape\\\\\\\":\\\\\\\"http://cdn-highwinds.unityads.unity3d.com/impact/11017/test_endscreen_landscape.png\\\\\\\",\\\\\\\"endScreenPortrait\\\\\\\":\\\\\\\"http://cdn-highwinds.unityads.unity3d.com/impact/11017/test_endscreen_portrait.png\\\\\\\",\\\\\\\"trailerDownloadable\\\\\\\":\\\\\\\"http://cdn-highwinds.unityads.unity3d.com/impact/11017/blue_test_trailer_legacy.mp4\\\\\\\",\\\\\\\"trailerDownloadableSize\\\\\\\":134924,\\\\\\\"trailerStreaming\\\\\\\":\\\\\\\"http://cdn-highwinds.unityads.unity3d.com/impact/11017/blue_test_trailer.mp4\\\\\\\",\\\\\\\"clickUrl\\\\\\\":\\\\\\\"https://impact.applifier.com/mobile...0507b163822f20000000001?gameId=1647495\\\\\\\",\\\\\\\"videoEventUrls\\\\\\\":{\\\\\\\"video_start\\\\\\\":\\\\\\\"https://impact.applifier.com/mobile...start/000000000000000000000000/1647495\\\\\\\",\\\\\\\"first_quartile\\\\\\\":\\\\\\\"https://impact.applifier.com/mobile...rtile/000000000000000000000000/1647495\\\\\\\",\\\\\\\"midpoint\\\\\\\":\\\\\\\"https://impact.applifier.com/mobile...point/000000000000000000000000/1647495\\\\\\\",\\\\\\\"third_quartile\\\\\\\":\\\\\\\"https://impact.applifier.com/mobile...rtile/000000000000000000000000/1647495\\\\\\\",\\\\\\\"video_end\\\\\\\":\\\\\\\"https://impact.applifier.com/mobile...o_end/000000000000000000000000/1647495\\\\\\\"},\\\\\\\"bypassAppSheet\\\\\\\":false,\\\\\\\"quality\\\\\\\":\\\\\\\"\\\\\\\"}\\\",\\\"trackingUrls\\\":{},\\\"campaignId\\\":\\\"000000000000000000000000\\\",\\\"seatId\\\":9000,\\\"adType\\\":\\\"VIDEO\\\"}},\\\"realtimeData\\\":{\\\"000000000000000000000000\\\":\\\"6mIV6DP8exmeRlpfJwFZA3cf/Hb75tCROzd9gBUR1Wcr5u+IJU4ig3N5jBRQ3fPQgWMJ25Sn0znknywoGFBHiRtm8zoWFYLcufURf/qrcsCFKVhqcgMPsln5odyS+s/wsCjRXre7XiQ4jCG0+W/7Dh2PzJxKcPXhTOxy8+3zo65LhI5tBsCVM8PhOn9VwNIoJ2Ox6HGAU66D0urmIncaSToXBklHWbWRXt6oTp3UorQbGkxPupNCSeZlc7eQeISM50pEBl+7Kgkf/8jg87B7tkazjwI3BYf0UCujy+I63SNx7OcZRZMrzWH+a5xu+Y9G72wkb45Fz8ZawgSSz6oN/q+ABIo0+rPPGxBw\\\"}}\\n\"}}",[["Content-Type","application/json"]],30000,30000],"112"],["com.unity3d.ads.api.Storage","getKeys",["PRIVATE","session",false],"113"]]

12-27 12:41:05.576 D/UnityAds( 9299): com.unity3d.ads.api.Sdk.logDebug() (line:76) :: PLC error Error: Video failed to validate: http://cdn-highwinds.unityads.unity3d.com/impact/11017/blue_test_trailer_legacy.mp4

12-27 12:41:05.576 E/UnityAds( 9299): com.unity3d.ads.api.Sdk.logError() (line:58) :: {"message":"Video failed to validate: http://cdn-highwinds.unityads.unity3d.com/impact/11017/blue_test_trailer_legacy.mp4","name":"Error","stack":"Error: Video failed to validate: http://cdn-highwinds.unityads.unity3d.com/impact/11017/blue_test_trailer_legacy.mp4\n at Error (<anonymous>)\n at file:///data/data/com.invedis.plushies/files/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.1.2%2Fea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c%2Frelease%2Findex.html&version=ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c:14123:19\n at r (file:///data/data/com.invedis.plushies/files/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.1.2%2Fea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c%2Frelease%2Findex.html&version=ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c:2898:15)\n at t (file:///data/data/com.invedis.plushies/files/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.1.2%2Fea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c%2Frelease%2Findex.html&version=ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c:2886:39)\n at l (file:///data/data/com.invedis.plushies/files/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.1.2%2Fea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c%2Frelease%2Findex.html&version=ea85ac3ebffbbd9984c0ec47e0b08fc82bee5f3c:2787:17)"}

Sorry for the long post but I really don't know what to do anymore and I am wasting too much time on this.

Please I would appreciate the input from someone at Unity.

Thanks for the help!

 

Thanks, we're investigating on our side. Does it work if you disable testmode?

/Rasmus

 

I have not tried to disable test mode as the app is not published yet and i believe it is against your rules.

I suspect as well that test mode is the culprit here. I have been in contact with support, they asked me to let them know what Advertisement.GetPlacementState() returns, it returns "NoFill" and Advertisement.GetPlacementState("rewardedVideo") returns "NotAvailable. Which is strange since test ad should always be available.

A I have said to support, the other ad networks (AdColony, Chartboost, AdMob) work fine on the device. But with UnityAds IsReady stubbornly returns false whatever I tried.

To be thorough, the app is built using Unity 2017.30f3 and I am currently using the latest UnityAds package from the Asset Store (using the services tab instead doesn't help)

 

Ok, in that case just let support handle the case.

/Rasmus

 

So, what did Support determine to be the issue. I am seeing the same thing.