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Question Unity ads tipalti - payment to Russia

Discussion in 'Unity Ads & User Acquisition' started by Bullet89, Jan 16, 2024.

  1. Bullet89

    Bullet89

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    Mar 12, 2015
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    Well, with the advent of the new tipalti payment system, I can no longer receive payments from Russia. As an alternative method, I used PayPal, but that was also removed. I would like to know how to withdraw funds from my account?
     
  2. febix

    febix

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    Jun 2, 2013
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    I'm also interested in this question.

    payment_method_error.png

    What does "choose a different country" mean? Everyone knows that a person usually lives in the country in which he was born.
    Is it possible that the new system will be fixed? The previous payment system always worked great ;).
     
  3. Bullet89

    Bullet89

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    I completely agree with you, it is unlikely that many people have dual citizenship or relatives abroad.
     
  4. LIU_Hanyang96

    LIU_Hanyang96

    Unity Technologies

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  5. Bullet89

    Bullet89

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    Mar 12, 2015
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    Contacted, their response:
    Request you to please reach out to Unity team for further assistance

    And then the unity support team answers:
    Please reach out to unityonboarding@tipalti.com

    My problem now is simple: I need to reset the tipalti filled form to its original empty form. is it really that hard to do?
     
    Last edited: Jan 22, 2024
  6. ytoocompany

    ytoocompany

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    Jul 17, 2022
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    What about Your case, did they reset the form for u?
     
  7. Bullet89

    Bullet89

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    Unfortunately no...no solution has been found for me
     
  8. Mr_Dss

    Mr_Dss

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    Feb 3, 2016
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    What are you talking about? We have worked with Unity in 2023. Not with Tipalti. Now we want to get our money for last 2 months. Your partner don't pay to russian users. We CAN NOT choose any of payment methods on payout profile creation page. Will we get our money or Unity just stole it?
     
  9. Bullet89

    Bullet89

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    Mar 12, 2015
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    This is the support response I received from Tipalti:

    At this time if you are currently in Russia you will need to provide a bank statement with a bank outside of Russia, this will then also be your payment method on our platform.
     
  10. Bullet89

    Bullet89

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    Did you manage to resolve your issue?
     
  11. MohammadAlizadeh

    MohammadAlizadeh

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    Apr 16, 2015
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    Unity going to end a of lot careers this year with Tipalti's limitations plus verifications and it's all downhill from here.

    Edit:
    somehow I got lucky and both Unity and Tipalti team solved the problem within 10 days of communication through email and payment going as usual.
     
    Last edited: Feb 22, 2024
  12. socialtrens

    socialtrens

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    Oct 23, 2017
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    Unity should offer the option to use PayPal for individuals in countries not supported by Tipalti. Forcing users to change their country is not the right approach.
     
    febix, MohammadAlizadeh and Bullet89 like this.
  13. io-games

    io-games

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    How to change the country in first step of form?
     
  14. socialtrens

    socialtrens

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    io-games likes this.
  15. Bullet89

    Bullet89

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    in the final, after a month of search way to get payout, i wtite to all possible support. I managed to change the country to receive payments (support advises this!!!) and I get an account ban from Tipalti. I have no words...
     

    Attached Files:

    io-games likes this.
  16. ytoocompany

    ytoocompany

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    Had the same issue, i wrote to unity-onboarding@tipalti.com and get fast feedback that i need something like additional verification. With bank statement this issue was finished in less than 24 hours.
     
    io-games and Bullet89 like this.
  17. Mr_Dss

    Mr_Dss

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    Feb 3, 2016
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    Lol. So we lost our money i think. That was a second lesson.
    First lesson was when Unity deleted from asset store a lof of assets that i bought. Something about 1000$ was spend for nothing. No refund, no chance to download it.
     
    io-games likes this.
  18. Valeriya1129

    Valeriya1129

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    Jul 28, 2016
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    Which network did you switch to?
     
  19. Bullet89

    Bullet89

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    Appodeal, they also have a Unityads network
     
  20. Mr_Dss

    Mr_Dss

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    Still no info about this situation. Unity, are you ok?
     
  21. io-games

    io-games

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    Last edited: Feb 23, 2024
  22. shahban

    shahban

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    Oct 26, 2016
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  23. Khokhlenkov

    Khokhlenkov

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    Nov 8, 2017
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    I wonder if it is possible to change the payout country if I have a bank account in that country but lack residency or a verified address?
     
  24. Khokhlenkov

    Khokhlenkov

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    Nov 8, 2017
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    Do you know if you need a residency or only a bank account to change a country?
     
  25. Bullet89

    Bullet89

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    Mar 12, 2015
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    Yes, you can. I received the payment while in Russia and having an account in the Bank of Kazakhstan. Thanks to the entire unity support team for helping with my case!
     
  26. Khokhlenkov

    Khokhlenkov

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    Nov 8, 2017
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  27. Bullet89

    Bullet89

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    Mar 12, 2015
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    Yes, I used this form to change the country. After that, there was a long dialogue with unity support for 4 months, I can't say which support you should turn to, try this:jenya.shmain@unity3d.com
     
  28. Khokhlenkov

    Khokhlenkov

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    Thank you!
     
  29. lezginnurakhmedovv

    lezginnurakhmedovv

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    Oct 7, 2022
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    I live in Russia, I have only Russian citizenship. I remotely made a Kyrgyzstan card with a dollar account that can accept payments in foreign currency. In the Unity payment profile, I changed the country to Kyrgyzstan. I can also indicate the details of my account in a bank in Kyrgyzstan. But to receive payments, you must fill out and upload a tax form. You must indicate your TIN (Taxpayer Identification Number) on your tax form. I only have a Russian TIN. Can I indicate the country of Kyrgyzstan and the Russian TIN on the tax form? Or in the form you can indicate both the country of Russia and the Russian TIN. Or will I have to get the Kyrgyz Taxpayer Identification Number?