Search Unity

  1. Unity support for visionOS is now available. Learn more in our blog post.
    Dismiss Notice

Question Unity Ads Support ignores the problem with my payout

Discussion in 'Unity Ads & User Acquisition' started by welmeister, Mar 16, 2022.

  1. welmeister

    welmeister

    Joined:
    Nov 13, 2013
    Posts:
    5
    On February 26 I contacted the Unity Advertising Support team with the problem of receiving the last payment dated February 25. The next day I received a reply that my request was redirected to the finance team. For more than 2 weeks I didn't get any feedback. No answer, no money.
    Can anybody help me?
    Ticket Id #1185133
     
  2. LIU_Hanyang96

    LIU_Hanyang96

    Unity Technologies

    Joined:
    Jul 12, 2021
    Posts:
    113
    Hi,

    The finance team may be busy because of recent sanctions. You can try to send a new email to them to remind the finance team. Or you can try to create a new ticket through
    unityads-support@unity3d.com. I am sorry for your experience, and I hope your issue can be solved soon.
     
  3. welmeister

    welmeister

    Joined:
    Nov 13, 2013
    Posts:
    5
    @LIU_Hanyang96,
    Thank you very much. I already reminded the Support team about the problem, but didn't get any answer. So I will follow your advice and create new ticket.
     
  4. welmeister

    welmeister

    Joined:
    Nov 13, 2013
    Posts:
    5
    The issue has been successfully resolved!
    I'm grateful to the financial team and the support team.
    This thread may be closed.
     
  5. DotTeam

    DotTeam

    Joined:
    Feb 12, 2016
    Posts:
    196
    sorry, what was your matter? how did they resolved it? waiting more since Apr 18, it was redirected to accounting team too with no further follow ups.