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unity ads stop show when game instaled in mobile

Discussion in 'Unity Ads & User Acquisition' started by designshake, Sep 19, 2021.

  1. designshake

    designshake

    Joined:
    Oct 22, 2020
    Posts:
    4
    after update 2019.3 for 2020 my game stop show ads video in mobile and I don't changer script , are like example of site, but just in project unity show, mobile nop.. can help? thanks!
     
    designshake, Sep 19, 2021
    #1

  2. LIU_Hanyang96

    LIU_Hanyang96

    Unity Technologies

    Joined:
    Jul 12, 2021
    Posts:
    113
    Hi,

    I am sorry that you meet such a problem. I need to confirm some information about your project so that I can help you.

    1. Are you using UnityAds SDK directly or with some Mediations?
    2. Which version SDK are you using?
    3. May you provide us your app links or full device logs in a txt file?
    4. Are you meeting a black screen? Or are the ads not shown at all? May you describe your problem in detail?
     
    LIU_Hanyang96, Sep 22, 2021
    #2