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Unity Ads still being in test mode in published game

Discussion in 'Unity Ads & User Acquisition' started by pansoul, Mar 2, 2021.

  1. pansoul

    pansoul

    Joined:
    Jan 8, 2020
    Posts:
    9
    Hi!

    I published a game at Google Play (Dash Knight) 1 day ago. After that I switched Test mode in Unity Dashboard to Force test mode OFF (i.e. use real ads) for all devices. So, I've been waiting for over 24 hours but the game still shows test advertisement! (To see the ads in the game you need to lose 5 times and click "Play again" or "Main menu").

    Test Mode.png

    I double checked game ID, and list of test device (it's empty).

    Game IDs.png Test Devices.png

    My simple code:

    Code (CSharp):
    1. ...
    2.  
    3. [Header("Ads integration settings")]
    4. [SerializeField] private bool testMode = true;
    5. [SerializeField] private string googlePlayStoreId;
    6. [SerializeField] private string appleAppStoreId;
    7.  
    8. private string gameId;
    9.  
    10. void Awake()
    11. {
    12.     if (Instance == null)
    13.     {
    14.         Instance = this;
    15.     }
    16.  
    17.     #if UNITY_ANDROID
    18.         gameId = googlePlayStoreId;
    19.     #elif UNITY_IOS
    20.         gameId = appleAppStoreId;
    21.     #endif
    22.  
    23.     Advertisement.Initialize(gameId, testMode);
    24. }
    25.  
    26. ...
    Inspector values:

    Ads Inspector Settings.png

    Unity environment:
    • Unity 2019.3.14f1
    • Built-in SDK
    • Advertisement v3.6.1 from Package Manager
    I don't know what's happening. And where I could make a mistake. Please, help me to show real ads in the game.
     

    Attached Files:

    Last edited: Mar 2, 2021
    pansoul, Mar 2, 2021
    #1

  2. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,519
    @pansoul

    Thanks for reporting this issue. We've had a couple of reports of this, so we are investigating it. For some of the reports, the issue did resolve itself, but it took longer than it should have. It's possibly a sync issue with our dashboard and the configuration service that the SDK reads from.

    I'll let you know what we find.
     
    ap-unity, Mar 2, 2021
    #2

  3. pansoul

    pansoul

    Joined:
    Jan 8, 2020
    Posts:
    9
    @ap-unity

    Thanks for reply. I will be waiting for news.

    P.S. The game is still showing test ads for now.
     
    pansoul, Mar 3, 2021
    #3

  4. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,519
    @pansoul

    We believe this issue has been resolved. Let me know if you are still getting test ads. You may need to toggle the test mode switch, but even that shouldn't be necessary.
     
    ap-unity, Mar 5, 2021
    #4

  5. pansoul

    pansoul

    Joined:
    Jan 8, 2020
    Posts:
    9
    @ap-unity

    Yes, it's working! :) I had to toggle the test mode switch.
    Thanks a lot!
     
    pansoul, Mar 5, 2021
    #5