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Unity Ads Statistics. No impressions but I KNOW there are impressions.

Discussion in 'Unity Ads & User Acquisition' started by jeffweber, Jun 7, 2017.

  1. jeffweber

    jeffweber

    Joined:
    Dec 17, 2009
    Posts:
    616
    My game, Just Ski, just released on June 5th. My statistics for Unity ads on June 6th is showing zero impressions even though I have 500 plus users and I have confirmed ads are showing as expected on my android test device.

    If I download a cvs report I see this:


    Why does this show 322 ad requests and available but 0 started, 0 views??? I don't get it. This is very frustrating.

    As I said, the statistics on the Unity ads statistics dashboard shows 0 impressions for June 6. How do I fix this???
     
  2. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,312
  3. jeffweber

    jeffweber

    Joined:
    Dec 17, 2009
    Posts:
    616
    I am using the built-in integration. The Game Id (1363196) in Unity on the Services tab does match that on the Unity Ads portal. I checked and double checked that.

    I got my stats now for June 7th and they show:

    6/7/2017 1363196 Just Ski 851 851 0 2 2

    Which is 851 adrequests, 851 ads available, 0 revenue, 2 started, 2 views.

    The 851 sounds about right, but why just the 2 started and 2 view. If 851 ads were requested and available why would there only be 2 started and 2 views?

    Like I said, I know the ads work on my test device. I see REAL ads when I expect to see them. I just don't understand the discrepency between ad requests/available and started/views.

    -Jeff
     
  4. jeffweber

    jeffweber

    Joined:
    Dec 17, 2009
    Posts:
    616
    Here is the code I use to show ads:

    Code (CSharp):
    1.      
    2.     public void Show()
    3.     {
    4.         if(Advertisement.IsReady())
    5.         {
    6.             ShowOptions options = new ShowOptions();
    7.             options.resultCallback = HandleShowResult;
    8.  
    9.             Advertisement.Show("", options);
    10.         }
    11.     }
    12.  
    13.  
    14.     private void HandleShowResult (ShowResult result)
    15.     {
    16.         switch (result)
    17.         {
    18.         case ShowResult.Finished:
    19.             if(AdClosed !=null)
    20.             {
    21.                 LevelLoadCount = 0;
    22.                 AdClosed();
    23.             }
    24.             break;
    25.         case ShowResult.Skipped:
    26.             Debug.LogWarning ("Video was skipped.");
    27.             if(AdClosed !=null)
    28.             {
    29.                 LevelLoadCount = 0;
    30.                 AdClosed();
    31.             }
    32.             break;
    33.         case ShowResult.Failed:
    34.             Debug.LogError ("Video failed to show.");
    35.  
    36.             break;
    37.         }
    38.     }
    39.  
     
  5. jeffweber

    jeffweber

    Joined:
    Dec 17, 2009
    Posts:
    616
    Still looking for some answers on this... Anyone have any ideas?
     
  6. jeffweber

    jeffweber

    Joined:
    Dec 17, 2009
    Posts:
    616
  7. Lajo

    Lajo

    Joined:
    Dec 23, 2016
    Posts:
    24
    Unity has to look at google and mirror their method. They are on the right track by offering ads but late reporting is going to lose them business. I hope your resolve this soon. They have the brains to do it.
     
  8. feiwu

    feiwu

    Joined:
    Oct 30, 2014
    Posts:
    4
    Is there any news?
    Can't believe there's no solution, it's a really serious problem!!!
     
  9. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,312
    @feiwu, are you experiencing this issue? Typically it happens if game somehow is using incorrect game ids when initializing the Unity Ads SDK. Please contact our support at unityads-support@unity3d.com in that case

    Thanks,
    Rasmus
     
  10. Cenda

    Cenda

    Joined:
    Jun 3, 2010
    Posts:
    66
    Same problem :-( Ads was working well, but several weeks back no impressions. I didn't change anything in my code. Any tip for another ad service?
     
  11. domdev

    domdev

    Joined:
    Feb 2, 2015
    Posts:
    375
    same problem here almost 5 apps
     
  12. Cenda

    Cenda

    Joined:
    Jun 3, 2010
    Posts:
    66
    I fixed my problem with Unlink project and relink again in Services panel.
     
    gersonsdj likes this.
  13. WILEz1975

    WILEz1975

    Joined:
    Mar 23, 2013
    Posts:
    368
    Perhaps by removing the tick on "Test Mode".
     
  14. charith11

    charith11

    Joined:
    Sep 29, 2017
    Posts:
    23
    Did you resolve this? i am having same problem.
     
    prosenior likes this.
  15. prosenior

    prosenior

    Joined:
    Jul 29, 2019
    Posts:
    1
    I have this problem too. My app ads statistics show good during test, for example 33 requests, 34 impressions. But now, after one month of release, 200 users, 20 request/day but only 0 - 3 impressions.
     
  16. charith11

    charith11

    Joined:
    Sep 29, 2017
    Posts:
    23
    i am facing same issue still. how did you initialize game id in ads script?
     
  17. amosvorn

    amosvorn

    Joined:
    Oct 31, 2018
    Posts:
    5
    same prob
     
  18. Idan_Shm

    Idan_Shm

    Joined:
    Jul 28, 2021
    Posts:
    2
    Can you tell more about what you did?