Search Unity

  1. Unity support for visionOS is now available. Learn more in our blog post.
    Dismiss Notice

Question Unity ads servers still down?

Discussion in 'Unity Ads & User Acquisition' started by PanicEnsues, Jul 6, 2022.

  1. PanicEnsues

    PanicEnsues

    Joined:
    Jul 17, 2014
    Posts:
    187
    For 4 days now (since the morning of Sunday, 7/3) any attempts to play Unity Ads in my game fail with "Show invocation failed: Placement not ready". Service status shows "degraded performance", with no ETA and no updates for over 24 hours.

    This is really unhealthy for a live service. Can any Unity reps here provide more info on if/when this might be resolved?
     
    victor_sq and mtk21323 like this.
  2. Unity_Adamski

    Unity_Adamski

    Unity Technologies

    Joined:
    Jul 20, 2020
    Posts:
    110
    Hi,

    The issue relating to the degraded performance issue being displayed on the Service Status should not be impacting ads displayed in your application. The issue reported is impacting Stats and Data Reporting.
    As such the issue you are experiencing is unrelated to the service disruption. Would you be able to open a ticket with unityads-support@unity3d.com so we can investigate further.
     
  3. PanicEnsues

    PanicEnsues

    Joined:
    Jul 17, 2014
    Posts:
    187
    It was also affecting "Acquisition". It was reported as fixed yesterday, which is when my ads started working again.