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Question Unity ads not initializing when user changes a Date in android mobile device.

Discussion in 'Unity Ads & User Acquisition' started by subkiro, Nov 8, 2021.

  1. subkiro

    subkiro

    Joined:
    Mar 23, 2015
    Posts:
    10
    Can anybody tell me what is happening or how to handle advertisement initialization? when the user changes the date in a mobile device, initialization fails...
     
    subkiro, Nov 8, 2021
    #1

  2. Unity_Quinn

    Unity_Quinn

    Unity Technologies

    Joined:
    Nov 6, 2020
    Posts:
    102
    Hi @subkiro,

    Thanks for reaching out. I'm sorry to hear about this.

    Would you be able to provide some more information about this issue?
    • Are you building your game with Unity, XCode, or Android Studio? Which version are you using?
    • Which version of the Ads SDK are you using?
    • Can you share the code you are using to integrate Unity Ads?
    • Can you provide a device log from your app when Unity Ads is initialized?
    • Are you using mediation? If so, which version of the mediation SDK and adapter are you using?
    • How pervasive is this problem? Is it reproducible 100% of the time, or do you have metrics on how often it happens?
    • Can you provide us with some detailed steps to reproduce the issue?
    I tried to reproduce this issue on my device but didn't have any luck.

    I look forward to hearing from you so we can resolve this.
     
    Unity_Quinn, Nov 8, 2021
    #2

  3. subkiro

    subkiro

    Joined:
    Mar 23, 2015
    Posts:
    10
    Advertisement Version: 3.7.5

    The advertisement works as it should. so all the initialization happens as in documentation. The issue is when trying to change date on mobile.

    Reproduce issue:

    You need to have at least one video ad (interstitial), in your game/app
    0) Game/App must be closed.
    1) go to Mobile device and change the date to 1 month ahead.
    2) Open the game/app, and try to see the Ads.
     
    Last edited: Nov 22, 2021
    subkiro, Nov 22, 2021
    #3

  4. Unity_Quinn

    Unity_Quinn

    Unity Technologies

    Joined:
    Nov 6, 2020
    Posts:
    102
    @subkiro, thank you for following up on this!

    Can you also please confirm what device model and OS you are testing on?
    Are you currently testing using test ads or production ads?

    Also, do you mind if I ask why you're trying to change your device's date? Having a clear understanding of the use case will help us to prioritize this issue more effectively.

    Thanks again!
     
    Unity_Quinn, Nov 22, 2021
    #4