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Question Unity Ads Monetize get started loop

Discussion in 'Unity Ads & User Acquisition' started by Camicus27, Sep 16, 2022.

  1. Camicus27

    Camicus27

    Joined:
    Jan 9, 2022
    Posts:
    1
    Hi. I've just recently wanted to start looking into adding ads for monetization for the game I'm developing. I followed the basic "Get started with Unity Ads" tutorial provided by Unity, but when I get to the monetization page of my dashboard I'm presented with the about page advertising Unity Monetize and a Get Started button. When I click this and follow the steps, "I don’t plan to use Mediation, only Unity Ads" option, "My app is not live yet" option, then it gives me the OK saying "Project created successfully" and it shows my game IDs. I click finish project setup, and then nothing happens. I'm taken back to the about page, nothing has changed. I try clicking on Ad Units to start setting them up and it just redirects to the about page. I can't go to the settings, testing, none of the buttons work they all just redirect to this about page. I've attempted doing the Get Started process about 10 times but it seems like nothing is actually happening.

    upload_2022-9-16_1-10-51.png

    upload_2022-9-16_1-11-12.png

    Here you can even see me clicking on Ad Units and it just shows this page.
     
    Camicus27, Sep 16, 2022
    #1

  2. DrakaniJp

    DrakaniJp

    Joined:
    Aug 12, 2016
    Posts:
    7
    I am having the exact same error and I have no idea why this is happening o.o
     
    DrakaniJp, Sep 16, 2022
    #2

  3. MobizITS

    MobizITS

    Joined:
    Jan 16, 2015
    Posts:
    12
    yes i face this problem
     
    MobizITS, Sep 17, 2022
    #3

  4. playsrki

    playsrki

    Joined:
    Apr 7, 2021
    Posts:
    1
    I had the same problem
     
    playsrki, Sep 17, 2022
    #4

  5. KOLASORIUM

    KOLASORIUM

    Joined:
    Aug 30, 2021
    Posts:
    1
    same here
     
    KOLASORIUM, Sep 17, 2022
    #5

  6. zz00

    zz00

    Joined:
    Nov 8, 2019
    Posts:
    2
    OMG ME TOO
     
    zz00, Sep 17, 2022
    #6

  7. bbxlegend

    bbxlegend

    Joined:
    Aug 5, 2021
    Posts:
    4
    I have exactly the same problem
     
    bbxlegend, Sep 18, 2022
    #7

  8. RiviV33

    RiviV33

    Joined:
    Sep 10, 2021
    Posts:
    4
    I'm having the same issue
     
    RiviV33, Sep 18, 2022
    #8

  9. vdarth722

    vdarth722

    Joined:
    Aug 12, 2022
    Posts:
    2
    Same problem here as well
     
    vdarth722, Sep 19, 2022
    #9

  10. OdiatotsGames

    OdiatotsGames

    Joined:
    Sep 19, 2022
    Posts:
    1
    I had the same problem
     
    OdiatotsGames, Sep 19, 2022
    #10

  11. acruxonamo

    acruxonamo

    Joined:
    Dec 3, 2012
    Posts:
    4
    Anybody got solution to this? I cannot get through this modal!
     
    acruxonamo, Sep 19, 2022
    #11

  12. RiviV33

    RiviV33

    Joined:
    Sep 10, 2021
    Posts:
    4
    Just checked on the Unity page now and I think they have resolved the issue
     
    RiviV33, Sep 21, 2022
    #12
    bbxlegend likes this.

  13. ongweili

    ongweili

    Joined:
    Sep 16, 2022
    Posts:
    3
    im facing this issue now, can unity help to resolve this issue please?
     
    ongweili, Sep 25, 2022
    #13

  14. gregdavies91

    gregdavies91

    Joined:
    Sep 25, 2022
    Posts:
    2
    I also have this problem and I can't get any Ad IDs!
     
    gregdavies91, Sep 25, 2022
    #14

  15. Superec

    Superec

    Joined:
    Jun 9, 2018
    Posts:
    1
    I have this problem too
     
    Superec, Sep 25, 2022
    #15

  16. SamOYUnity3D

    SamOYUnity3D

    Unity Technologies

    Joined:
    May 12, 2019
    Posts:
    592
    This problem is caused by a configuration issue, and it won't happen with new projects now, we are currently working on it. For old projects with this issue, we can change the configuration for these projects manually, please kindly contact the Unity Ads Support team to do so. Sorry for the inconvenience caused.
     
    SamOYUnity3D, Sep 26, 2022
    #16

  17. KushalDhardwivedi

    KushalDhardwivedi

    Joined:
    Aug 23, 2020
    Posts:
    1
    I have tried it with a new project as well. But it didn't work. I am facing the same problem. Kindly guide me to resolve it.
     
    KushalDhardwivedi, Sep 26, 2022
    #17

  18. SamOYUnity3D

    SamOYUnity3D

    Unity Technologies

    Joined:
    May 12, 2019
    Posts:
    592
    This issue should have been fixed now, please kindly try it again, if the problem persists, please open a ticket for further investigation.
     
    SamOYUnity3D, Sep 27, 2022
    #18

  19. Jeibn

    Jeibn

    Joined:
    Aug 22, 2021
    Posts:
    1
    I have the same problem and it has been 7 months. Why is it that it's so hard for Unity to make a decent ad system? First I try to use the LevelPlay which is horrible and had no success. And now even the Dashboard does not work when trying with the legacy package. I think Unreal is the only option left
     
    Jeibn, May 11, 2023
    #19