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Question Unity ADS is not providing ads anymore

Discussion in 'Unity Ads & User Acquisition' started by pistoleta, May 23, 2022.

  1. pistoleta

    pistoleta

    Joined:
    Sep 14, 2017
    Posts:
    539
    Yesterday it was all fine and today suddendly we get thousands of errors from the UNITYSDK telling there has been INTERNAL_ERROR, UNKNOWN error etc....
    Our players are trying to watch ads and we are not able to provide to them because Unity SDK is failing,
    itt has been working well this past weeks until today and we didnt do any upgrade, how is this possible?

    I've sent a mail to support , Is anybody experiencing something similar?

    Any hints of why could this happen?

    Thanks
     
    pistoleta, May 23, 2022
    #1

  2. pixaware_pwedrowski

    pixaware_pwedrowski

    Joined:
    Oct 25, 2018
    Posts:
    116
    Well, because of server downtimes such errors may occur and in that case, it is not on your side (at least if your app is not banned by Unity).

    To prevent such problems (and losing money) you may want to switch to an ads mediation, so if any of the ad networks fail to show an ad, you will have a bunch of other ad networks that will most likely return an ad to display.
     
    pixaware_pwedrowski, May 23, 2022
    #2

  3. pistoleta

    pistoleta

    Joined:
    Sep 14, 2017
    Posts:
    539
    yeah, there seems to be a global issue.

    Yes we were talking right now about which mediator to choose. Any recommendations based on personal experiences?

    thanks!
     
    pistoleta, May 23, 2022
    #3

  4. pixaware_pwedrowski

    pixaware_pwedrowski

    Joined:
    Oct 25, 2018
    Posts:
    116
    I can recommend the ironSource mediation service - super simple integration, but Unity introduced their own mediation service too, so maybe it is worth trying it out (all tho it is still in beta) https://unity.com/products/mediation
     
    pixaware_pwedrowski, May 23, 2022
    #4