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Feedback Unity Ads currently down?

Discussion in 'Unity Ads & User Acquisition' started by PixelEnvision, Feb 5, 2021.

  1. PixelEnvision

    PixelEnvision

    Joined:
    Feb 7, 2012
    Posts:
    506
    Hi,

    While testing I've noticed that the end of the video ad, it just stared to hang without showing the end card, skip button not clickable either. Sound off/on seems to work.

    It's not my current app as I tested this with one of my older live apps as it also serves test ad to my phone.

    And that also seems to affect live production ads!

    Can anyone check & confirm?
     
  2. kyle-unity

    kyle-unity

    Unity Technologies

    Joined:
    Jan 6, 2020
    Posts:
    339
    We have had a few reports of similar issues with ads coming from one of our third party providers. Do you have any more information, such as the build info for the ad? (This is accessible from the end card)

    Our engineering team is aware of the issue, though, and working on a fix!
     
  3. PixelEnvision

    PixelEnvision

    Joined:
    Feb 7, 2012
    Posts:
    506
    @kyle-unity Hi, great!

    The thing is, it's not showing the end card. Video ends and everything stops there. If I tap on skip, the same, nothing clickable after that.
     
  4. PixelEnvision

    PixelEnvision

    Joined:
    Feb 7, 2012
    Posts:
    506
  5. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,485
    Just wanted to follow up with this thread to let you know this issue should now be resolved. Thanks for reporting this and sorry for the inconvenience.
     
    PixelEnvision likes this.
  6. PixelEnvision

    PixelEnvision

    Joined:
    Feb 7, 2012
    Posts:
    506
    Thank you, I can confirm it's fixed now.
     
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