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Unity Ads Banner in production

Discussion in 'Unity Ads & User Acquisition' started by nunorbrito18, Jan 7, 2020.

  1. nunorbrito18

    nunorbrito18

    Joined:
    Dec 14, 2019
    Posts:
    12
    Hi! I have a problem with unity banner
    I have 2 types of ads: banner and video
    They both work on test mode.
    When I put real ads only the video one works. The banner don't even show

    Do I need to do something special for Banner ads? Or if the video ads are working the banner should too? (Because in test they both work)
     
    Last edited: Jan 7, 2020
    nunorbrito18, Jan 7, 2020
    #1

  2. nunorbrito18

    nunorbrito18

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    Does anyone have banner ads working on Europe? or its a bug on my side?
     
    nunorbrito18, Jan 7, 2020
    #2

  3. sbankhead

    sbankhead

    Unity Technologies

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    Jul 27, 2014
    Posts:
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    I would look at the logs on the device or the network events being send from device to capture and see if you are getting fill. The most common reason you dont get banners to show is due to no fill. Depending on your sdk verison we should output a message in the console log when no fill happens.
     
    sbankhead, Jan 7, 2020
    #3

  4. nunorbrito18

    nunorbrito18

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    There is a way to check if I'm getting the banner using adb logcat?
     
    nunorbrito18, Jan 7, 2020
    #4

  5. nunorbrito18

    nunorbrito18

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    Found this on the logs.

    01-07 17:41:11.557 16501 17068 E UnityAds: com.unity3d.services.core.api.Sdk.logError() (line:70) :: No fill for placement banner
     
    nunorbrito18, Jan 7, 2020
    #5

  6. sbankhead

    sbankhead

    Unity Technologies

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    Jul 27, 2014
    Posts:
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    yup so you are setup correctly, but based on various characteristics, you are not getting fill. that doesn't mean that your users wont as their profile will differ from yours and may be candidates for certain banner campaigns. Especially users in other geos.
     
    sbankhead, Jan 7, 2020
    #6

  7. nunorbrito18

    nunorbrito18

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    Ok thanks. I will give it a try.
     
    nunorbrito18, Jan 8, 2020
    #7