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Unity Ads: AdPlan received with 0 campaigns and refreshDelay 3600

Discussion in 'Unity Ads & User Acquisition' started by LewisJohnson, Mar 5, 2020.

  1. LewisJohnson

    LewisJohnson

    Joined:
    Jul 2, 2018
    Posts:
    2
    We've been having some issues with Unity Ads in our game recently. It seems that our ads work fine until we have the line below appear in our logcat:

    "AdPlan received with 0 campaigns and refreshDelay 3600"

    Below is a log cat of the issue kept it broad incase the issue happened elsewhere to the ad showing.

    Any help is greatly appreciated!
    Thanks
     

    Attached Files:

  2. kyle-unity

    kyle-unity

    Unity Technologies

    Joined:
    Jan 6, 2020
    Posts:
    336
    I've had a look through the logcat file you provided and there's nothing in there that stands out as being responsible for this issue. We need some more information.

    Can you contact support with the details in this post along with the id of which game the issue is happening on? It would also be very helpful if you could capture a log of the network traffic so we can see the exact response being sent back from the Ads server (you can use Charles Proxy or a similar program to do this)

    You can contact support either from the Operate dashboard or by emailing unityads-support@unity3d.com