Unity Ads 2.0 causing black screen on lower-end iOS devices

Hello,

We are trying to integrate Unity Ads 2.0 (beta 5) into our game. The implementation went fine, ads are displayed, but the problem came when ads finished. On some device (iPod touch gen 5), after ads always a black screen, we tried to wait for some time but there is no progress, can only be close by pressing Home button. If we tried to tap furiously onto the black screen, sometime it will display a blue "Privacy Policy" text and tapping on it will lead to a website... The ads finished fine on iPad 2, the same ads ( the same content, we watched and compared ) is fine on iPad but failed on iPod. I've searched for awhile and found out that there was some problem like this occurred in the past (because meta-content is mismatched), don't know if this is the case or not though.

Here are my test project. Unity Ads 2.0 beta 5, on Unity 5.3.5f1 and xCode 7.

One small problem, why Unity Ads 2.0 required to include WatchConnectivity.framework?

Here is my test project http://www99.zippyshare.com/v/HU7wjYSt/file.html
Sorry for including a link, since this high-quality forum decided that 3.7MB > 4MB and will not let me attach the file to it.

 

Anyone using Unity Ads 2 on Windows Phone?

 

and @MrPacoGP, please don't post off-topic questions on existing forum threads, but create new ones instead.

Thanks,
Rasmus

 

Thank you for your support. Actually, we had to reverted to Unity Ads 1.x (from service windows) to successfully built and run on iPod. Also, after contacting the sale department from Unity Ads, they suggest me to use the 1.x version too, since those version can also support brand ads, not only 2.0 as stated. But nonetheless, it's good to know that the issue has been fixed

 

Anyways if possible, it's still recommended to update to SDK 2.0, as it contains fixes for e.g. connectivity related issues, and going forward we'll not be implementing new features to SDK 1.x.

And a note from development team here to make it clear: Unity Ads SDK 1.5 does currently NOT support brand ads. It's correct that we're investigating this, but at this time brand ads is only supported in SDK 2.0

Regarding iPod, this is related to iOS version support?

Thanks,
Rasmus

 

No, it is not releated
i also use the sdk of version 2.0 rc，but it also black screen after ad finish

 

All reported blackscreen issues on iOS should have been solved in final SDK 2.0 release, which can be found at https://www.assetstore.unity3d.com/en/#!/content/66123

Thanks for the feedback, and please let us know if you see similar issues.

/Rasmus

 

@rasmus-unity Last version of SDK 2.0.2 (from August 29) still black screened after finish. The case is when the app is restricted only in screen orientation portrait. The ads shows in small rectangle and after user close the banner (which is in full screen) next is black screen. After that (when app is in black screen), on Android debug shows that every method call from app is not in main thread and the app stay in this state until restart.

 

@IvoIvanoff, thanks. Can you provide us with device log from that device. You are welcome to send it in a private message.

And we will certainly investigate the "every method call from app is not in main thread" issue you mention here.

/Rasmus

 

This problem seems to be related to the not enough memory, This problem is appear on my iphone5, each time there is receive a memory warning.
unity ads 1.58, 2.0, 2.02 are all the same problem.

 

Thanks @Feamber, can you provide device log. And do you see it on other models, or just iPhone 5?

/Rasmus

 

You use the 512M mobile phone is very easy appear, If the video is playing and IOS memory receive memory warning at the same time.
- (void)didReceiveMemoryWarning
{
[super didReceiveMemoryWarning];

if ([self isViewLoaded] && ([[self view] window] == nil)) {
self.view = nil;

[self tearDownGL];

if ([EAGLContext currentContext] == self.context) {
[EAGLContext setCurrentContext:nil];
}
self.context = nil;
}

// Dispose of any resources that can be recreated.
}