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Unity AD or AdMob?

Discussion in 'Unity Ads & User Acquisition' started by Mahdirezaei, Sep 18, 2020.

  1. Mahdirezaei

    Mahdirezaei

    Joined:
    Sep 18, 2020
    Posts:
    1
    Hello,
    We used to work with AdMob for about a year, suddenly after publishing our latest app we received an email saying due to invalid traffic your AdMob account has been terminated. But the case is that we hadn't clicked any ads and for the testing we used AdMob's test service for all our apps. They terminated our account and we couldn't access our account.
    We don't exactly know how the AdMob detected invalid traffic after publishing the app and they didn't even tell us in which app the issue was and without any warning they just banned our AdMob account. they could just report us or warn us about the invalid traffic so we could find the issue or at least they could just limit the account for some time but they just banned the account with all the money we had for no reason.

    Please help us. it has been some time that we haven't received any payment. We decided to use unity ads for our next ads and we were wondering if the unity ad service is actually answer the emails to help and not ban the account for no reason without warning?

    someone please help us with your experience ^_^
     
  2. sbankhead

    sbankhead

    Unity Technologies

    Joined:
    Jul 27, 2014
    Posts:
    97
    We dont ban for no reason, though we do have fraud algorithms that run all the time. We will however tell you why we banned your account, and you can request review of this if you feel you were wrongly caught by the automated system. Forums are not the best for fast answers always, but you can always reach out to the support team via email and they usually respond with 24-48 hours, depending on current traffic/demand.
     
  3. visionappsmobile

    visionappsmobile

    Joined:
    Feb 14, 2022
    Posts:
    1
    We got banned from Unity ads but they did not respond why we got banned and after 1 week we are still waiting a response from Unity Ads. We started to use Admob I think they are okay and better than Unity Ads.
     
    farazk86 likes this.
  4. farazk86

    farazk86

    Joined:
    May 31, 2017
    Posts:
    191
    I have had the same experience. Unity disabled my monetization without giving any reason and I have contacted their support and have not heard back. I attached all screenshots of traffic sources and proofs. It has been over 8 days and no one from Unity has responded.

    I dont agree with @sbankhead that Unity responds within 48 hours - as its been over a week for me.

    And its not just me. Check out there other guys having their accounts disabled without any explanation and Unity support not responding to them:


    They will also take back your earnings and then not respond to support tickets as then did with me:

    image_2022-03-28_201447.png

    So based on my experience, I would also advise to stay away from Unity ads.
     
  5. bakerkhan

    bakerkhan

    Joined:
    Apr 12, 2022
    Posts:
    1
    Hey, I am a new game developer. I am very much confused about how to use AdMob on Unity. Also I'm not getting what does Admob en unity mean?